Troubleshooting Expansion Cards - Dell E31S Series Owner's Manual

Installing the system cover
Related reference
Getting help
Using system diagnostics
Safety instructions

Troubleshooting expansion cards

Prerequisites
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and
simple repairs as authorized in your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow
the safety instructions that are shipped with your product.
NOTE: When troubleshooting an expansion card, you also have to see the documentation for your operating system and
the expansion card.
Steps
1. Run the appropriate diagnostic test. See the Using system diagnostics section.
2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3. Remove the system cover.
4. Ensure that each expansion card is firmly seated in its connector.
5. Install the system cover.
6. Turn on the system and attached peripherals.
7. If the problem is not resolved, turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
8. Remove the system cover.
9. Remove all expansion cards installed in the system.
10. Install the system cover.
11. Run the appropriate diagnostic test. See the Using system diagnostics section.
If the tests fail, see the Getting help section.
12. For each expansion card you removed in step 8, perform the following steps:
a) Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
b) Remove the system cover.
c) Reinstall one of the expansion cards.
d) Install the system cover.
e) Run the appropriate diagnostic test. See the Using system diagnostics section.
Next steps
If the problem persists, see the Getting help section.
Related tasks
Removing the system cover
Removing an expansion card from expansion card riser 2 or 3
Installing an expansion card into the expansion card riser 2 or 3
Installing the system cover
Related reference
Getting help
Using system diagnostics
Safety instructions
162 Troubleshooting your system