Snom 02-132047 User Manual
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Snom 02-132047 User Manual

Snom 02-132047 User Manual

Sip dect handset
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M55
SIP DECT Handset
AW / SNOM M55 HS
User Manual

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Summary of Contents for Snom 02-132047

  • Page 1 100% SIP DECT Handset AW / SNOM M55 HS User Manual...

  • Page 2: Table Of Contents

    User Manual SIP DECT Handset Table of Contents Manually registering via the Web UI ����� 27 Deregistering the handset �������������������� 28 Copyright, Trademarks, Legal �������������������������������������� Screen icons ��������������������������������������� Disclaimers ������������������������������ Using the Handset Important Safety Information �������������� Idle screen ������������������������������������������� 32 Important safety instructions �����������������...
  • Page 3 Using the Call History ��������������������������� 54 Registering or deregistering your deskset ������������������������������������������������������������� 65 Locking the keypad ������������������������������ 55 ����������������������������������������������� WebUI Connecting a Bluetooth Headset ��������� Using the WebUI ����������������������������������� 66 Opening the Bluetooth menu ���������������� 56 System Status �������������������������������������� 68 Adding a Bluetooth headset to the Device list ��������������������������������������������������������...

  • Page 4: Copyright, Trademarks, Legal Disclaimers

    Snom therefore disclaims all warranties and liability for the accurateness, completeness, and currentness of the information published, except in the case of intention or gross negligence on the part of Snom or where liability arises due to binding legal provisions�...

  • Page 5: Important Safety Information

    Important Safety Information This symbol is to alert you to important operating or servicing instructions that may appear on the product or in this user’s manual� Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock�...
  • Page 6 14� Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions: A� When the power supply cord or plug is damaged or frayed� B� If liquid has been spilled onto the product� C�...
  • Page 7 Power requirements Handset charger power adapter: 5�0Vdc 2A (Model number: NBS10B050200VUU) Handset battery: 3�7V 1500mAh, Li-ion battery (Model number: 503860AR1500, Manufacturer: Yiyang Corun Battery Co�, Ltd�) CAUTION • The battery cannot be subjected to high or low extreme temperatures during use, storage or transportation�...

  • Page 8: For Cul Compliance Only

    For cUL compliance only Mesures de sécurité importantes Ce symbole vous alertera d’informations importantes ou d’instructions d’entretien pouvant apparaître dans ce guide d’utilisation� Respectez toujours les mesures de sécurité et de sécurité de base lorsque vous utilisez ce produit, afin de réduire les risques de blessures, d’incendie, ou d’électrocution�...
  • Page 9 14� Débranchez cet appareil de la prise de courant et communiquez avec le département de service à la clientèle de Snom dans les cas suivants: A� Lorsque le cordon d’alimentation est endommagé ou écorché�...
  • Page 10 22� MISE EN GARDE : Éloignez les petits objets métalliques tels que les broches de l’écouteur du combiné� 23� AVERTISSEMENT : Le produit inclus (ITE) dans ce guide doit être connecté uniquement aux réseaux PoE sans être acheminé vers l’installation extérieure� CONSERVEZ CES INSTRUCTIONS Alimentation Adaptateur électrique du chargeur du combiné...

  • Page 11: Compliance

    Compliance FCC part 15 This device complies with Part 15 of the FCC rules� Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation�...

  • Page 12: Industry Canada

    Should you experience trouble with this equipment, please contact Snom Technology GmbH 1 (339) 227-6160 (select option 2) for repair or warranty information� If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved�...

  • Page 13: Introduction

    Please thoroughly read this user manual for all the feature operations and troubleshooting information necessary to install and operate your handset� service.snom.com Please refer to the Snom Servicme Hub at for complete configuration instructions� For customer service or product information, visit our website at www.snomamericas.com...

  • Page 14: Product Overview

    Product overview The M55 KLE SIP DECT Handset, combined with the M500 Multi-cell SIP DECT Base Station, is a full-featured SIP endpoint business phone system designed to work with popular hosted IP PBX services and on-premise SIP PBXs� Once you have ordered and configured your PBX service, the handset enables you to make and receive calls as you would with any other business phone�...

  • Page 15: Quick Reference Guide

    Quick Reference Guide Cordless handset external features Earpiece SPEAKER key MESSAGE LED Alphanumeric keypad Color screen Microphone 10 - VOLUME + key Soft keys 11 Programmable key Programmable Feature Keys (PFKs) 1-6 12 OFF/Cancel key ¡ 13 Belt clip MENU/Confirm key and 14 Speaker navigation keys...

  • Page 16: Factory Default Programmable Feature Key (Pfk) Settings

    Factory Default Programmable Feature Key (PFK) Settings Your handsets have a factory default configuration where the PFKs (1 to 4) are set up to handle calls on a shared line� • All handset users can use the shared line via the PFKs�...

  • Page 17: Handset Installation

    Handset Installation This section assumes that your network infrastructure is established and that your IP PBX phone service has been ordered and configured for your location� Handset installation involves both the handset and the handset charger� The charger is powered using the supplied power adapter� The charger can be placed on a flat surface or mounted on a wall�...

  • Page 18: Installing The Charger

    Installing the charger Install the charger as shown below� Plug the power adapter into an electrical outlet not controlled by a wall switch�...

  • Page 19: Battery Installation And Charging

    IMPORTANT INFORMATION 1� Use only the power adapter supplied with this product� To order a replacement power adapter, visit our website at www.snomamericas.com � 2� The power adapter is intended to be correctly oriented in a vertical or floor mount position�...
  • Page 20 To install the handset battery: 1� Place the top of the battery in the handset battery compartment so that the battery connectors are aligned� 2� Push the bottom of the battery down into the battery compartment� 3� Align the cover flat against the battery compartment, then slide it upwards until it clicks into place�...
  • Page 21 4� Charge the handset by placing it face forward in the charger� The battery icon indicates the charge status as the battery charges� Very low battery� Charging less than 30 minutes� Charging less than 30 minutes� Charging 30 to 80 minutes� Charging 80 minutes to 7 hours�...

  • Page 22: Wall Mounting The Charger

    Wall mounting the charger The charger is ready for tabletop use� If you want to mount the charger on a wall, use two 10 mm (3/8 inch) screws and wall anchors to hold the charger in place� Screws and wall anchors are not provided, but are available for purchase at hardware retailers�...

  • Page 23: Adding A Corded Headset

    Adding a corded headset You can use this handset hands-free when you install any industry-standard 3�5 mm corded telephone headset (purchased separately)� Plug a 3�5 mm headset into the HEADSET jack on the side of the handset� To connect a Bluetooth headset to your handset, refer to the instructions in “Connecting a Bluetooth Headset”...

  • Page 24: Handset Registration

    Handset Registration The handset must be registered to the base station in order to make and receive calls� When you power up the handset for the first time, it will attempt to auto-register to the base station� Auto-registration will be successful only if you have set up the M500 configuration file with the handset IPEI, or you have entered the IPEI on the Primary base station’s WebUI�...

  • Page 25: Ipei On The Web Ui

    Registering by entering the handset’s IPEI on the Web UI To register the handset by entering the IPEI on the WebUI, you need to have at least one handset registered in order to get the IP address of the base station; otherwise, you need to look up the IP address from your router that is connected to the M500�...

  • Page 26: Manually Registering Via The Link Key On

    Manually registering via the LINK key on base station 1� Make sure the base station is connected to power and the network� NOTE: If your phone system is a multi-cell environment, you can only register the handset to the Primary base station (as indicated by a steady green or slowly flashing red SIP LED)�...

  • Page 27: Manually Registering Via The Web Ui

    Manually registering via the Web UI 1� Make sure the base station is connected to power and the network� 2� If the handset is displaying the following screen: a� Press Cancel� The handset displays “Registration failed”� b� Press OK� The handset displays “Device not registered to base station�” 3�...

  • Page 28: Deregistering The Handset

    c� If your phone system is a multi-cell environment, make sure you are registering to the Primary base station� Click Status in the WebUI sidebar, and then click Base Status� See which base station IP address is set to “Primary” mode� Open the WebUI for this IP address� d�...

  • Page 29: Screen Icons

    Screen icons The following screen icons indicate your phone’s current status: Icon Description Indicates signal strength, from one bar (weak) to four bars (strong)� Flashes when out of range� Indicates the battery charge level� The microphone is muted� The keypad is locked� Indicates which of the Programmable Feature Keys (PFK 1 to 6) an active, ringing, or held call occupies�...
  • Page 30 Icon Description Bluetooth device status - connected headset� Call Forward All is on� The speakerphone is active� Call History log entry - Dialed call� Call History log entry - Received call� Call History log entry - Missed call� Default outgoing line status - Registered� Default outgoing line status - Unregistered�...
  • Page 31 Icon Description Phone configuration has changed or updated� Handset is pending synchronization of the latest configuration in the background� Handset is retrieving configuration file in the background� Handset is retrieving base directory from the base station in the background� Base station is broadcasting latest handset firmware as auto firmware update�...

  • Page 32: Using The Handset

    Using the Handset This section describes how to use the handset to make calls and answer calls� This section also describes how to put calls on hold, transfer calls, and create conference calls� Idle screen The Idle screen appears after the phone is connected and configured for your SIP PBX service�...

  • Page 33: Making Calls

    Making calls You can make calls to any phone number (an outside call), or you can call another handset (an intercom call)� To make an outside call: 1� Use the keypad to enter the desired number� Press Del. if you enter an incorrect digit� •...
  • Page 34 To make an intercom call to another handset or deskset: 1� Press the programmable key on the right side of the phone (below the volume keys), and then press INT� -OR- Press the MENU/Confirm key, press to select (Intercom Call), then press OK�...

  • Page 35: Answering Calls

    Answering calls When there is an incoming call, the handset rings and displays the Incoming call screen� To answer a call: Press Ans, • or the green flashing PFK (assigned as a shared line key): Press Ans, fl ashing PFK To answer an intercom call from another handset or deskset: •...

  • Page 36: Answering Multiple Incoming Calls

    Answering multiple incoming calls If you have multiple incoming calls, (as indicated by • Press to select the call you want to answer and press Ans� -OR- Press the green flashing PFK (assigned as a shared line key) for the call you want to answer� The unanswered call is displayed on a Call waiting screen�...

  • Page 37: Bluetooth Headset

    Bluetooth headset To switch audio to your Bluetooth headset during a call: • Press the soft key with your Bluetooth headset name� To switch audio back to the speakerphone: Press USE SPK� • Call Waiting If you are on a call, and receive an incoming call from an outside number, the handset displays the Call Waiting screen�...

  • Page 38: Putting A Call On Hold

    Putting a call on hold You can put an outside call on hold by pressing Hold� The handset also puts calls on hold automatically when you answer another call, transfer a call, or create a conference� Note that you cannot put an intercom call on hold� â...

  • Page 39: Switching Between Two Calls

    Switching between two calls If you are managing two calls, you can switch between them by one of the following ways: • Press the red flashing PFK (assigned as a shared line key) of the call you want to pick up Press fl...

  • Page 40: Paging A Group Of Handsets/Deskets

    Paging a group of handsets/deskets You can page a group of handsets/desksets, and send one-way audio� The receiving handsets/desksets in the group will play an alert tone, and your voice� The receiving handsets/desksets will play the audio as defined in their Auto ans audio settings (see ”Setting Auto ans audio”...

  • Page 41: About Shared Calls

    About Shared Calls A shared line is a line (SIP account) that is configured with account type “Key Line Emulation”� A shared line is assigned to more than one handset/deskset within the M500 system� A shared call is an incoming call on a shared line that can be seen and answered by any handset/deskset assigned with the shared line�...
  • Page 42 Example - picking up a held shared call: Alice’s handset Bob’s handset 1� Alice is on a call� Alice presses Hold to put the call 2� on hold� 3� Alice shouts across the room, “Bob, can you pick up call 2?” Bob presses Call list to display 4�...
  • Page 43 Example - barging in a shared call: Alice’s handset Bob’s handset 1� Alice is on a call� 2� Alice shouts across the room, “Bob, can you join me on call 3?” Bob presses Call list to display 3� the Call List, and presses highlight call �...

  • Page 44: Displaying Calls On The Call List

    Displaying calls on the Call List The Call List enables you to manage your own private calls and shared calls within the system� The Call List displays: • Shared calls on other handsets/desksets, which can be active, held, or barged-in calls� •...

  • Page 45: Barging In

    Barging In You can “barge in” on a shared call in progress on another handset/deskset that shares the account� Barging in establishes a three-way call with two internal parties� Only one barge in party is allowed per active call� To barge in on a call: •...

  • Page 46: Using Shared Call Emulation

    Using Shared Call Emulation Your phone is equipped with Shared Call Emulation, where up to six Programmable Feature Keys (PFKs) enable direct interaction with shared calls� The PFKs act like shortcuts to the calls in the Call List� Shared Call Emulation can be useful for small businesses where incoming calls are answered by a group of people�...
  • Page 47 Example - picking up a held shared call: Alice’s handset Bob’s handset 1� Alice is on a call� 2� Alice presses Hold to put the call on hold� 3� Alice shouts across the room, “Bob, can you pick up call 2?” Bob presses PFK 2 to pick up 4�...
  • Page 48 Alice shouts across the room, “Bob, can you join me on call 3?” 3� Bob presses PFK 3 to barge in the call� Bob is now in a conference call with Alice and the caller on call 3� AW / SNOM M55 HS...

  • Page 49: Transferring A Call

    Transferring a call You can transfer an external call to another party� While you are making the transfer, your call is automatically put on hold� There are three types of transfers: • Blind transfer (default) - Transfer the call immediately without talking to the transfer destination�...

  • Page 50: Setting Up A Conference Call

    Note: If the transfer destination refuses the call, or if you press End to cancel the transfer, your handset displays the original call on hold� Press Resume to take the call off hold� Setting up a conference call You can hold a conference call between yourself and two other parties� To set up a conference call with an outside number: During a call, press the MENU/Confirm key.

  • Page 51: Listening To Messages

    Listening to messages When you have new messages, the message LED flashes on your handset and the idle screen displays a new messages notification: To listen to your messages: Press the MENU/Confirm key, then press 1� to select (Message) and press OK�...

  • Page 52: Using The Directory

    Using the Directory The handset has two lists of contacts� The Local directory is only available on your handset� The Shared directory is usually main- tained by your system administrator, and is available on all handsets� To view a directory: 1�...
  • Page 53 You can add, edit and delete contacts in the Local directory only� To add a contact: 1� On the Directory menu, press to select Local directory, and then press Add� 2� Use the keypad to enter the First name, Last name, Work, Mobile, and Other phone numbers�...

  • Page 54: Using The Call History

    Using the Call History The Call History contains lists of your missed calls, received calls, and dialed calls� You can dial the number of a call saved in the list, or save the number to the Local directory� To view the Call History: 1�...

  • Page 55: Locking The Keypad

    To save a number to the Local directory: 1� When displaying the list of Missed calls, Received calls or Dialed calls, press to select a call� 2� Press the MENU/Confirm key, press to select Save, and then press Select� 3� OPTIONAL: To edit the details in the contact you are saving: •...

  • Page 56: Connecting A Bluetooth Headset

    Connecting a Bluetooth Headset You can connect a Bluetooth headset to your handset� You can only connect one Bluetooth headset at at time� Opening the Bluetooth menu The Bluetooth menu enables you to select Bluetooth headset and connect it to your handset�...

  • Page 57: Using The Device List

    If adding the device is successful: The handset displays “<device name> is added and connected to this phone”� Press to return to the idle screen� On the idle screen, the Bluetooth icon indicates the headset is connected� If adding the device fails: The handset displays “<device name>...
  • Page 58 To rename a connected Bluetooth headset: 1� On the Device list, press Rename� 2� Use the keypad to enter the new device name� • Press to move the cursor� Press Del. to delete characters� • To save your changes, press OK� 3�...

  • Page 59: Configuring The Handset

    Configuring the Handset You can configure the phone using one of two methods: The Call Features and User settings menus on the handset� 1� 2� The WebUI, which you access using your Internet browser� This section describes settings you can change using your handset� For information about settings you can change on the WebUI, see “WebUI”...

  • Page 60: Setting The Language

    To view the IP address of your base station: On the Status menu, with Network highlighted, press Enter� 1� to select IPv4 or IPv6, and press Enter� 2� Press 3� Press to scroll down to view the IP address� To view the firmware version of your handset / base station: On the Status menu, press to scroll to Product Info and press Enter�...

  • Page 61: Setting The Display Options

    Setting the display options You can configure the display options on the handset screen – backlight, screensaver, power save timeout, wallpaper and display theme� To change the display options: Press the MENU/Confirm key� 1� 2� Press to select (Settings), then press OK� 3�...

  • Page 62: Setting Silent Mode

    Setting Silent Mode If Silent Mode is enabled: • The handset will not play the sounds of the ringer, confirmation tone, notification tone, key tone, and end of list tone� • icon is displayed at the top of the handset screen� To set Silent Mode: Press the MENU/Confirm key�...

  • Page 63: Setting The Advisory Tones

    Setting the advisory tones You can enable or disable the advisory tones the handset makes when the battery is low, the link to the base is lost, and when you press a key on the handset� To set the advisory tones: Press the MENU/Confirm key�...

  • Page 64: Setting Speed Dial Entries

    Setting Speed Dial entries The speed dial feature enables you to program up to ten numbers that you dial frequently� To dial a speed dial number, press and hold the keypad number key that matches the speed dial number� To program a Speed Dial number: 1�...

  • Page 65: Setting Lift Handset To Answer

    Setting lift handset to answer You can enable your handset to automatically answer a call when lifted from the charging cradle� To set Lift HS answer: 1� Press the MENU/Confirm key� (Settings), then press OK� 2� Press to select to scroll to User settings, and press Enter� 3�...

  • Page 66: Webui

    WebUI Using the WebUI Use an Internet web browser to access the Web User Interface (WebUI) that resides on your base station� After you log on to the WebUI, you can configure the following features: • Base Preferences • User Preferences •...
  • Page 67 Under User Name, enter user� 5� 6� Under Password, enter user, or your own password, if you have created one� You can create or change a password after you log on� 7� Click Log In / OK� The WebUI appears� Click topics from the navigation bar on the left side of the page, and then click the desired setting on the left side of the WebUI to see the page for that setting�...

  • Page 68: System Status

    System Status The System Status page shows: • General information about your phone, including model, MAC address, and firmware version� • Account Status information about your SIP account registration� • IPv4 and IPv6 network information regarding your phone’s network address and network connection�...

  • Page 69: Cordless Registrations

    Cordless Registrations The Cordless Registrations page enables you to regisgter and deregister handsets/ desksets� It also displays a list of registration status, IPEI and firmware� Cordless Status The Cordless Status page shows the handset name, IPEI and firmware for your handsets�...

  • Page 70: Base Status

    Base Status The Base Status page shows information about each M500 base in your system� Base Preferences The Base Preferences page enables configuration of the base mode� Do not make any changes on this page without first consulting with your system administrator� User Preferences On the User Preferences page, you can set the language that appears on the WebUI�...

  • Page 71: Base Directory

    Base Directory To view the base directory, click CONTACTS in the WebUI sidebar, and then click Base directory� On the Base directory page, you can manage your base directory entries� You can sort, edit, delete, and add contact information for up to 1,000 entries� The page also allows you to export your phone’s base directory or import a base directory file�...
  • Page 72 Click To... Sort the list by last name� Sort the list by first name� Edit information for an entry� View the first page of entries� View the next page of entries� View the last page of entries� Delete selected entries from the directory� Click Select All to select every entry on the page you are viewing�...
  • Page 73 1� Click Edit for the entry you want to edit� The Edit Local Directory Entry page appears� 2� Edit or add the desired information� 3� Click Save� Import Base directory You can import an existing base directory file� Importing a directory file replaces all your previous base directory entries�...

  • Page 74: Blocked List

    Blocked List To view the Blocked List, click CONTACTS in the WebUI sidebar, and then click Blocked List� The Blocked List directory is identical to the Base directory, except that you cannot configure an incoming ringer tone� Remote XML On the Remote XML page, you can configure up to three server-hosted Remote XML directories to appear on the Directory menu of your deskset�...

  • Page 75: Security

    Security On the Security page, you can change the User Password that you use to access the WebUI� After entering your old password and new password, click Save�...

  • Page 76: Troubleshooting

    Troubleshooting If you have difficulty with your handset, please try the suggestions below� www.snomamericas.com For customer service, visit our website at � General issues Handset does not work at all (LCD is black) • Confirm the battery is installed and charged correctly� •...

  • Page 77: Technical Specifications

    Poor audio quality. Speech is cutting out. • You may be close to being out of range of the base station� Try moving closer� • Other electronic products can cause interference with your handset� Try installing the base station far away from devices such as TVs, microwaves, or other cordless devices, including other handsets�...

  • Page 78: Special Characters

    Special characters Entering special characters When entering text using the keypad, the following special characters are available� Press a key repeatedly to cycle through the characters� Characters ~ ^ ` % ! & - _ + = | 1 Ç A B C 2 Ä...

  • Page 79: Maintenance

    Maintenance Taking care of your telephone • Your base station and cordless handset contain sophisticated electronic parts, so you must treat them with care� • Avoid rough treatment� • Place the handset down gently� • Save the original packing materials to protect your products if you ever need to ship them�...
  • Page 80 VTECH COMMUNICATIONS, INC� Tigard, Oregon 97223, USA� Copyright © 2022 Snom Technology GmbH� All Rights Reserved� v20220825 Version 1, 08/22...

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