Snom M10 SC User Manual
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Snom M10 SC User Manual

Snom M10 SC User Manual

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  • Page 1 User Manual M10 SC Handset SIP DECT handset...

  • Page 2: Table Of Contents

    User Manual M10 SC SIP DECT Handset Table of Contents Speakerphone ����������������������������������������������������� 25 Volume�������������������������������������������������������������������� 25 Copyright, Trademarks, GPL, Legal Mute ������������������������������������������������������������������������� 25 Disclaimers Call Waiting ���������������������������������������������������������� 26 Important information Ignoring calls ������������������������������������������������������� 26 Intended use Dismissing calls������������������������������������������������� 26 Safety precautions Missed Calls ��������������������������������������������������������...
  • Page 3 Setting missed-call alerts ���������������������������� 49 Using the WebUI �������������������������������������������������57 Setting call waiting ������������������������������������������ 49 System Status ���������������������������������������������������� 59 Viewing handset status ���������������������������������� 49 Handset Status ��������������������������������������������������� 60 Setting the language ��������������������������������������� 50 Call Settings �������������������������������������������������������� 60 Setting the date and time ����������������������������� 50 User Preferences ����������������������������������������������...

  • Page 4: Copyright, Trademarks, Gpl, Legal Disclaimers

    Snom therefore disclaims all warranties and liability for the accurateness, completeness, and currentness of the information published, except in the case of intention or gross negligence on the part of Snom or where liability arises due to binding legal provisions�...

  • Page 5: Important Information

    Important information Intended use The handset M10 SC is designed for professional use with the M100 SC base station or the M110SC bundle� Any other use is considered unintended use� Any modification or reconstruction not described in the user manual is considered unintended use�...
  • Page 6 pour liquids of any kind onto or into any parts of it� • Do not install product in surroundings at risk for explosions and do not use the handset in such surroundings (paint shops, for example)� Do not use the phone if you smell gas or other potentially explosive fumes! •...
  • Page 7 Medical devices Operation of any equipment emitting radio frequency signals may interfere with the functionality of inadequately shielded medical devices� Consult a physician or the manufacturer of the medical device to determine if they are adequately shielded from external radio frequency (RF) energy or if you have any other questions concerning this topic�...
  • Page 8 (NI-MHAAA550*2), supplier Yiyang Corun Battery Co�, Ltd� • Only use the battery that came with the handset or a replacement battery obtained from Snom Technology� Do not use any other type of battery since this may lead to leakage, fire, explosion, or other dangerous situations�...
  • Page 9 • Use the batteries only for their intended purpose� Do not short-circuit the batteries� Short-circuiting the terminals may damage the batteries or the connecting object� Do not use a damaged charger or battery� Using a damaged battery may cause it to explode�...
  • Page 10 Radio Equipment Regulations 2017 and the essential health, safety, and environmental requirements of all relevant UK legislation� The declaration of conformity can be downloaded at www�snom�com/conformity� Unauthorized opening, changing, or modifying the device will cause the warranty to lapse and may also result in the loss of CE conformity�...

  • Page 11: Introduction

    M10 SC handset� See “Viewing handset status” on page 49 for instructions on how to check the software version of your M10 SC handset and/or M100 SC base station� Please read Important Safety Information on page 4 of this user manual�...

  • Page 12: Product Overview

    Product overview The M10 SC handset, combined with the M100 SC base station, is a full-featured SIP endpoint business phone system designed to work with popular hosted IP PBX services and on-premise SIP PBXs� Once you have ordered and configured your PBX service, the handset enables you to make and receive calls as you would with any other business phone�...

  • Page 13: Quick Reference Guide

    Quick Reference Guide Cordless handset external features MESSAGES light HEADSET JACK Flashes when an account 2�5 mm jack for has a new voice message� illustration scale 100% connecting a corded – VOLUME + headset� During a call: increase or SOFT KEYS decrease listening volume�...

  • Page 14: Factory Default Line Key Settings

    Factory Default Line Key Settings Your base station and handsets have a factory default configuration where the line keys (L1 to L4) are set up to handle a shared line� • All handset users can use the shared line via the line keys (L1 to L4)� •...

  • Page 15: Handset Installation

    Handset Installation This section assumes that your network infrastructure is established and that your IP PBX phone service has been ordered and configured for your location� Handset installation involves both the handset and the handset charger� The charger is powered using the supplied power adapter� The charger can be placed on a flat surface or mounted on a wall�...

  • Page 16: Battery Installation And Charging

    IMPORTANT INFORMATION 1� Use only the power adapter supplied with this product� To order a replacement power adapter, visit our website at www.snomamericas.com � 2� The power adapter is intended to be correctly oriented in a vertical or floor mount position�...
  • Page 17 IMPORTANT INFORMATION • Use only the supplied rechargeable battery or replacement battery (model BT264392)� To order a replacement battery, contact Snom Technology GmbH� • If you do not use the handset for a long time, disconnect and remove the battery to prevent possible leakage�...

  • Page 18: Wall Mounting The Charger

    Wall mounting the charger The charger is ready for tabletop use� If you want to mount the charger on a wall, use two 10 mm (7/16 inch) screws and wall anchors (not provided) to hold the charger in place� Screws and wall anchors are not provided, but are available for purchase at hardware retailers�...

  • Page 19: Adding A Corded Headset

    Adding a corded headset You can use this handset hands-free when you install any industry-standard 2�5 mm corded telephone headset (purchased separately)� Plug a 2�5 mm headset into the HEADSET jack on the side of the handset�...

  • Page 20: Station

    Registering the handset to the base station The handset must be registered to the base station in order to make and receive calls� To register the handset: 1� Make sure the handset has a charged battery before proceeding� Make sure the base station is connected to power� 2�...

  • Page 21: Deregistering The Handset

    7� Press � The handset displays the following message: 8� On the base station, press the HANDSET LOCATOR button for at least four seconds, then release the button� Both LEDs on the base station begin to flash� 9� Press the # key on the handset to begin registration� The screen displays “Registering Please wait”�...

  • Page 22: Locating The Handset

    Locating the Handset You can find handsets by paging them from the base station� Press the HANDSET LOCATOR (page) button on the base station to ring all handsets: â • All handsets within range of the base will ring for one minute, even if the volume is off�...

  • Page 23: Using The Handset

    Using the Handset This section describes how to use the handset to make calls and answer calls� This section also describes how to put calls on hold, transfer calls, and create conference calls� Idle screen The Idle screen appears after the phone is connected and configured for your SIP PBX service�...

  • Page 24: Answering Incoming Calls

    Note that you can also live dial a number by pressing an idle line key (L1 to L4) or SPEAKER to go off hook before entering a phone number� The call will dial automatically when you have finished entering the phone number� To make an internal call to another handset or deskset: 1�...

  • Page 25: Ending A Call

    Ending a call To end a call: • Press OFF or , or place the handset in the charger� Speakerphone To turn the speakerphone on/off during a call: Press SPEAKER • to switch between speakerphone and normal handset use� When the speakerphone is active, the handset displays the speakerphone icon at the top of the screen�...

  • Page 26: Call Waiting

    Call Waiting If you are on a call, and receive an incoming call from an outside number, the handset displays the Call Waiting screen� If you answer the call, your active call will be put on hold� To answer the incoming call: ANSWER •...

  • Page 27: Answering Internal Calls

    Answering Internal calls You can receive internal calls from another handset/deskset� To answer an internal call: ANSWER • Press � â ANSWER Internal calls from another handset/deskset cannot be rejected, but they can be silenced by pressing MUTE� Putting a call on hold You can put an outside call on hold by pressing HOLD�...

  • Page 28: Putting A Call On Private Hold

    To make a new call while on hold: 1� When you have a call on hold, use the dial pad to enter the number you wish to dial� 2� Call the number by pressing an idle line key (L1 to L4), DIAL or SPEAKER �...

  • Page 29: Paging Another Handset/Desket

    Paging another handset/desket You can page another handset/deskset, and send one-way audio� The receiving handset/deskset will play an alert tone, and your voice on its speaker� If a corded headset is plugged in to the receiving handset/deskset, then audio is played on the headset�...

  • Page 30: About Shared Calls

    About Shared Calls A shared call is a call that can be picked up by any handset/deskset on a shared line� Active and held shared calls are shown in the Call List, which can be displayed by CALLS pressing on your handset� Private calls are only visible to the handset/deskset user who makes or answers the call�...
  • Page 31 Example - picking up a held shared call: Alice’s handset Bob’s handset 1� Alice is on a call� 2� Alice presses HOLD to put the call on hold� 3� Alice shouts across the room, “Bob, can you pick up line 2?” CALLS 4�...
  • Page 32 Example - barging in a shared call: Alice’s handset Bob’s handset 1� Alice is on a call� 2� Alice shouts across the room, “Bob, can you join my call on line 3?” CALLS 3� Bob presses to display the Call List, and presses q to select the call on line 3�...

  • Page 33: Displaying Calls On The Call List

    Displaying calls on the Call List The Call List enables you to manage your own calls and shared calls within the system� The Call List displays: • Shared calls on other handsets/desksets, which can be active, held, or barged-in calls� •...

  • Page 34: Barging In

    Barging In You can “barge in” on a shared call in progress on another handset/deskset that shares the account� Barging in establishes a three-way call with two internal parties� Only one barge in party is allowed per active call� To barge in on a call: •...
  • Page 35 Example - picking up a held shared call: Alice’s handset Bob’s handset 1� Alice is on a call� 2� Alice presses HOLD to put the call on hold� 3� Alice shouts across the room, “Bob, can you pick up line 2?” 4�...
  • Page 36 Example - barging in a shared call: Alice’s handset Bob’s handset 1� Alice is on a call� 2� Alice shouts across the room, “Bob, can you join my call on line 3?” 3� Bob presses L3 to barge in the call� Bob is now in a conference call with Alice and the caller on line 3�...

  • Page 37: Transferring A Call

    LEDs on the line keys (L1-L4) indicate the status of calls: LED light Indicates: Press key to: Line is idle Make a call Fast flashing Ringing incoming call Answer the call green Slow flashing Call is on hold on your handset OR Retrieve the held call green another handset/deskset...
  • Page 38 5� When the second caller answers, you can talk to the caller to notify them of the TRANS. transfer, then press to transfer the call� â TRANS. To transfer a call (blind): 1� During a call, press SELECT. 2� Press to scroll to Transfer and press SELECT�...
  • Page 39 To transfer a call to a held call: 1� During a call, press SELECT. 2� Press to scroll to Transfer and press SELECT� â SELECT 3� Press to scroll to A held party, then press SELECT� to select a held call to which you want to transfer, then press SELECT� 4�...

  • Page 40: Setting Up A Conference Call

    Setting up a conference call You can hold a conference call between yourself and two other parties� To set up a conference call with an outside number: 1� During a call, press SELECT. 2� Press to scroll to Conference and press SELECT� â...
  • Page 41 To create a conference with a held call: 1� If you are on an Active call and also have a call on hold, press SELECT. to scroll to Conference and press SELECT� 2� Press â SELECT to scroll to A held party, and then press SELECT. 3�...

  • Page 42: Listening To Messages

    Setting up a Network Conference: A Network Conference is hosted by your service provider and allows multiple parties to join a conference� A Network Conference works in a similar way to the regular conference described above, except you can add as many parties as your service provider supports�...
  • Page 43 To call a contact: When viewing a directory entry, you can call a contact in the following ways� 1� Dial the phone number in the entry: TYPE a� Press to cycle through work, mobile, and other numbers� DIAL b� Press to call the contact�...

  • Page 44: Using The Call History

    1� When viewing the directory entry you wish to delete, press MENU� 2� Press to scroll to Delete and press SELECT� 3� Press on the delete confirmation screen� To delete all entries: Press MENU. Press 1� to scroll to Directory and press SELECT� The Directory menu appears�...
  • Page 45 To save an entry to a directory: Press MENU when viewing a Call History entry� 1� to scroll to Save To and press SELECT� Press 2� Press p or q to select the directory to save to, then press ENTER 3�...

  • Page 46: Using Speed Dial

    Using Speed Dial The speed dial feature allows you to program up to 10 numbers that you dial frequently� To dial a speed dial number, press and hold the dial pad key that matches the speed dial entry number (for entry 10, press and hold 0)� To program a Speed Dial number: 1�...

  • Page 47: Configuring The Handset

    Configuring the Handset You can configure the phone using one of two methods: 1� The Features and User settings menus on the phone� 2� The WebUI, which you access using your Internet browser� This section describes settings you can change using your handset� For information about settings you can change on the WebUI, see “WebUI”...

  • Page 48: Blocking Anonymous Calls

    7� On the next screen, with Set On/Off highlighted, press SELECT� Press p or q to choose On or Off, and press SELECT� 8� Press q to scroll to Phone number and press SELECT� 9� 10� Enter the number to which you would like to forward calls� BACKSP 11�...

  • Page 49: Setting Missed-Call Alerts

    Setting missed-call alerts When missed-call alerts are enabled, an alert will display on the idle screen whenever you do not answer an incoming call� To turn missed-call alerts on or off: 1� Press MENU� Press q to scroll to Features and press SELECT� 2�...

  • Page 50: Setting The Language

    Setting the language Press MENU� 1� 2� Press q to scroll to User settings and press SELECT� 3� With Language highlighted, press SELECT� Press p or q to choose the desired language� 4� 5. Press to save. Setting the date and time 1�...

  • Page 51: Configuring The Programmable Keys

    Configuring the programmable keys You can configure the Programmable Keys on the handset� To configure the line keys (L1-L4): 1� Press MENU� 2� Press to highlight User settings and then press SELECT� 3� Press to highlight Progrm’able key and then press SELECT� 4�...

  • Page 52: Programmable Key Types

    7� If the key has another setting (as indicated by ), press and then press SELECT to choose the Account� 8� Press SAVE � 9� To configure another hard key, go to step 5� Programmable Key Types You can assign functions to line keys (L1, L2, L3, L4), soft keys (located above the L1 and L2 keys), and hard keys (HOLD, p, q, INT, MUTE)�...

  • Page 53: Line Key Lights

    Type Description Call Forward All Configures the key to turn Call Forward All on or off� Select the line for which Call Forward All will apply� Ensure that you also configure Call Forward settings on the WebUI Call Settings page� Call Forward Busy Configures the key to turn Call Forward Busy on or off�...

  • Page 54: Setting The Screen Contrast

    Setting the screen contrast You can change the contrast of text and graphics on the handset LCD� To change the LCD text contrast: 1� Press MENU� Press q to scroll to User settings and press SELECT� 2� Press q to scroll to Contrast and press SELECT� 3�...

  • Page 55: Setting The Ringer Tone And Volume

    Setting the ringer tone and volume TIP: Fast way to set ringer volume: When phone is idle, press VOLUME – or + on the side of the handset� To set the ringer tone and volume: 1� Press MENU� 2� Press q to scroll to User settings and press SELECT� Press q to scroll to Ringers and press SELECT�...

  • Page 56: Registering Or Deregistering Your Handset

    Registering or deregistering your handset You can register or deregister your handset using the handset menu� Follow the instructions in “Registering the handset to the base station” on page 20 and “Deregistering the handset” on page 21�...

  • Page 57: Webui

    WebUI Using the WebUI Use an Internet browser to access the Web User Interface (WebUI) that resides on your base station� After you log on to the WebUI, you can configure the following features: • Call Settings • User Preferences •...
  • Page 58 5� Under User Name, enter user� 6� Under Password, enter user, or your own password, if you have created one� You can create or change a password after you log on� 7� Click Log In / OK� The WebUI appears� Click topics from the navigation bar at the top of the page, and then click the desired setting on the left side of the WebUI to see the page for that setting�...

  • Page 59: System Status

    System Status The System Status page shows: • General information about your phone, including model, MAC address, and firmware version� • Account Status information about your SIP account registration� • IPv4 and IPv6 network information regarding your phone’s network address and network connection�...

  • Page 60: Handset Status

    Handset Status The Handset Status page shows registration information for your handsets� The Handset Status page has no settings that you can change� You may need some of the status information for troubleshooting purposes� Call Settings To view the call settings, click SYSTEM in the WebUI header, and then click Call Settings in the sidebar�...
  • Page 61 General Call Settings Setting Description Anonymous Call Reject Select to block incoming calls that have no caller ID� Enable Anonymous Call Select to make outgoing calls that remove your own caller ID information� Do Not Disturb Settings Setting Description Enable DND Turns Do Not Disturb on or off�...

  • Page 62: User Preferences

    User Preferences On the User Preferences page, you can configure the WebUI language� After changing the setting on this page, click Save to save� General User Settings Setting Description Range Default WebUI Language Sets the language that appears Any language supported by English on the WebUI�...

  • Page 63: Base Directory

    Base Directory To view the base directory, click CONTACTS in the WebUI header, and then click Base directory in the sidebar� On the base directory page, you can manage your base directory entries� You can sort, edit, delete, and add contact information for up to 1,000 entries� The page also allows you to export your phone’s base directory or import a base directory file�...
  • Page 64 Base directory Click To... Sort the list by last name� Sort the list by first name� Edit information for an entry� View the last page of entries� View the next page of entries� Delete selected entries from the directory� Click Select All to select every entry on the page you are viewing�...
  • Page 65 To edit a directory entry: 1� Click Edit for the entry you want to edit� The Edit Local Directory Entry page appears� 2� Edit or add the desired information� 3� Click Save� Import Base directory You can import an existing base directory file� Importing a directory file replaces all your previous base directory entries�...

  • Page 66: Blacklist

    Blacklist To view the Blacklist, click CONTACTS in the WebUI header, and then click Blacklist in the sidebar� The Blacklist directory is identical to the Base directory, except that you cannot configure an incoming ringer tone� Remote XML On the Remote XML page, you can configure up to three server-hosted Remote XML directories to appear on the Directory menu of your deskset�...

  • Page 67: Troubleshooting

    Troubleshooting If you have difficulty with your handset, please try the suggestions below� For customer service, visit our website at https://service.snom.com � General issues Handset does not work at all (LCD is black) • Confirm the battery is installed and charged correctly�...

  • Page 68: Technical Specifications

    Poor audio quality. Speech is cutting out. • You may be close to being out of range of the base station� Try moving closer� • Other electronic products can cause interference with your handset� Try installing the base station far away from devices such as TVs, microwaves, or other cordless devices, including other handsets�...

  • Page 69: Maintenance

    Maintenance Taking care of your telephone • Your base station and cordless handset contain sophisticated electronic parts, so you must treat them with care� • Avoid rough treatment� • Place the handset down gently� • Save the original packing materials to protect your products if you ever need to ship them�...
  • Page 70 VTech Telecommunications Ltd. 23/F., Tai Ping Industrial Centre, Block 1 57 Ting Kok Road, Tai Po HONG KONG Your specialist retailer - Ihr Fachhändler - Votre distributeur - Su distribuidor - Il tuo rivenditore: © 2022 Snom Technology GmbH v2022001...

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