Related Manuals for Snom M10 KLE
Summary of Contents for Snom M10 KLE
- Page 1 100% M10 KLE SIP DECT 4-Line Handset Silkscreen on the Rear Pantone 8001C User Manual AW | M10-Handset (US version)
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Page 2: Table Of Contents
User Manual M10 KLE SIP DECT 4-Line Handset Table of Contents Idle screen 23 Making calls 23 Copyright, Trademarks, GPL, Legal Answering Incoming calls 24 Disclaimers Multiple Incoming calls 24 Important Safety Information Ending a call 25... - Page 3 Registering or deregistering your Configuring the Handset handset 56 Setting do not disturb 47 WebUI Setting call forwarding 47 Using the WebUI 57 Blocking anonymous calls 48 System Status 59 Dialing anonymously 48 Handset Status 60 Setting missed-call alerts 49 Call Settings 60 Setting call waiting 49...
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Page 4: Copyright, Trademarks, Gpl, Legal Disclaimers
Snom therefore disclaims all warranties and liability for the accurateness, completeness, and currentness of the information published, except in the case of intention or gross negligence on the part of Snom or where liability arises due to binding legal provisions Our firmware includes some source code that may be used and modified by anyone and everyone under the GNU Public License (GPL) (see “Appendix -... -
Page 5: Important Safety Information
Important Safety Information This symbol is to alert you to important operating or servicing instructions that may appear on the product or in this user’s manual Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the... - Page 6 13 Do not overload wall outlets and extension cords 14 Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions: A When the power supply cord or plug is damaged or frayed B If liquid has been spilled onto the product C If the product has been exposed to rain or water D If the product does not operate normally by following the operating...
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Page 7: For Cul Compliance Only
SAVE THESE INSTRUCTIONS For cUL compliance only Mesures de sécurité importantes Ce symbole vous alertera d’informations importantes ou d’instructions d’entretien pouvant apparaître dans ce guide d’utilisation. Respectez toujours les mesures de sécurité et de sécurité de base lorsque vous utilisez ce produit, afin de réduire les risques de blessures, d’incendie, ou d’électrocution Mesures de sécurité... - Page 8 14 Débranchez cet appareil de la prise de courant et communiquez avec le département de service à la clientèle de Snom dans les cas suivants: A Lorsque le cordon d’alimentation est endommagé ou écorché B Si du liquide a été...
- Page 9 19 N’utilisez que cordon d’alimentation et les piles indiquées dans ce guide d’utilisation 20 Pour les PRODUITS À BRANCHER À UNE PRISE DE COURANT, la prise de courant doit être installée près du produit, afin d’assurer une accessibilité sécuritaire à la prise de courant 21 En position de montage mural, assurez-vous de monter le socle du téléphone sur le mur en alignant les oeillets avec les goujons de fixation de la plaque murale Ensuite, faites glisser le socle vers le bas sur les deux...
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Page 10: Compliance
Compliance FCC part 15 This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules These limits are... -
Page 11: Introduction
About this manual This user manual provides installation and handset configuration instructions, and detailed instructions for using the M10 KLE SIP DECT 4-Line Handset with firmware version 1.0.2.1. See “Viewing handset status” on page 49 for instructions on how to check the... -
Page 12: Product Overview
Product overview The M10 KLE SIP DECT 4-Line Handset, combined with the M100 KLE SIP DECT 4-Line Base Station, is a full-featured SIP endpoint business phone system designed to work with popular hosted IP PBX services and on-premise SIP PBXs. Once you have ordered and configured your PBX service, the handset... -
Page 13: Quick Reference Guide
Quick Reference Guide Cordless handset external features MESSAGES light HEADSET JACK Flashes when an account 2.5 mm jack for has a new voice message illustration scale 100% connecting a corded headset – VOLUME + During a call: increase or SOFT KEYS decrease listening volume Perform the actions When idle: increase or... -
Page 14: Factory Default Line Key Settings
Factory Default Line Key Settings Your base station and handsets have a factory default configuration where the line keys (L1 to L4) are set up to handle a shared line • All handset users can use the shared line via the line keys (L1 to L4) •... -
Page 15: Handset Installation
Handset Installation This section assumes that your network infrastructure is established and that your IP PBX phone service has been ordered and configured for your location. Handset installation involves both the handset and the handset charger The charger is powered using the supplied power adapter The charger can be placed on a flat surface or mounted on a wall. -
Page 16: Battery Installation And Charging
IMPORTANT INFORMATION Use only the power adapter supplied with this product To order a replacement power adapter, visit our website at www.snomamericas.com 1 The power adapter is intended to be correctly oriented in a vertical or floor mount position The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet Battery installation and charging Install the battery as shown on the following page Once you have installed... - Page 17 To install the handset battery: 1 Plug the battery connector securely into the socket inside the handset battery compartment Insert the supplied battery with the label THIS SIDE UP facing up as indicated 2 Align the cover flat against the battery compartment, then slide it upwards until it clicks into place 3 Charge the handset by placing it face forward in the charger The battery icon indicates the charge status as the battery charges...
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Page 18: Wall Mounting The Charger
Wall mounting the charger The charger is ready for tabletop use If you want to mount the charger on a wall, use two 10 mm (7/16 inch) screws and wall anchors (not provided) to hold the charger in place Screws and wall anchors are not provided, but are available for purchase at hardware retailers You might need a professional to install the charger To mount the charger on the wall:... -
Page 19: Adding A Corded Headset
Adding a corded headset You can use this handset hands-free when you install any industry-standard 25 mm corded telephone headset (purchased separately) Plug a 25 mm headset into the HEADSET jack on the side of the handset... -
Page 20: Station
Registering the handset to the base station The handset must be registered to the base station in order to make and receive calls To register the handset: 1 Make sure the handset has a charged battery before proceeding Make sure the base station is connected to power 2 If the handset is displaying go to step 6 3 If the handset is displaying... -
Page 21: Deregistering The Handset
7 Press The handset displays the following message: 8 On the base station, press the HANDSET LOCATOR button for at least four seconds, then release the button Both LEDs on the base station begin to flash. 9 Press the # key on the handset to begin registration The screen displays “Registering Please wait” The process takes up to 10 seconds to complete When registration is complete, the handset beeps and displays “Handset Registered”... -
Page 22: Locating The Handset
Locating the Handset You can find handsets by paging them from the base station. Press the HANDSET LOCATOR (page) button on the base station to ring all handsets: â • All handsets within range of the base will ring for one minute, even if the volume is off. -
Page 23: Using The Handset
Using the Handset This section describes how to use the handset to make calls and answer calls This section also describes how to put calls on hold, transfer calls, and create conference calls Idle screen The Idle screen appears after the phone is connected and configured for your SIP PBX service. -
Page 24: Answering Incoming Calls
Note that you can also live dial a number by pressing an idle line key (L1 to L4) or SPEAKER to go off hook before entering a phone number. The call will dial automatically when you have finished entering the phone number. To make an internal call to another handset or deskset: 1 Press the INT button on the right side of the phone -OR-... -
Page 25: Ending A Call
Ending a call To end a call: • Press OFF or , or place the handset in the charger Speakerphone To turn the speakerphone on/off during a call: Press SPEAKER • to switch between speakerphone and normal handset use When the speakerphone is active, the handset displays the speakerphone icon at the top of the screen Volume... -
Page 26: Call Waiting
Call Waiting If you are on a call, and receive an incoming call from an outside number, the handset displays the Call Waiting screen If you answer the call, your active call will be put on hold To answer the incoming call: •... -
Page 27: Answering Internal Calls
Answering Internal calls You can receive internal calls from another handset/deskset To answer an internal call: • Press ANSWER â ANSWER Internal calls from another handset/deskset cannot be rejected, but they can be silenced by pressing MUTE Putting a call on hold You can put an outside call on hold by pressing HOLD The handset also puts calls on hold automatically when you answer another call, transfer a call, or create a conference Note that you cannot put an internal call on hold... -
Page 28: Putting A Call On Private Hold
To make a new call while on hold: 1 When you have a call on hold, use the dial pad to enter the number you wish to dial 2 Call the number by pressing an idle line key (L1 to L4), DIAL SPEAKER Putting a call on private hold... -
Page 29: Paging Another Handset/Desket
Paging another handset/desket You can page another handset/deskset, and send one-way audio The receiving handset/deskset will play an alert tone, and your voice on its speaker If a corded headset is plugged in to the receiving handset/deskset, then audio is played on the headset You cannot hear the person If you want to have a two-way conversation, make an internal call instead For more information, see “To make an internal call to... -
Page 30: About Shared Calls
About Shared Calls A shared call is a call that can be picked up by any handset/deskset on a shared line Active and held shared calls are shown in the Call List, which can be displayed by pressing on your handset CALLS Private calls are only visible to the handset/deskset user who makes or answers the call... - Page 31 Example - picking up a held shared call: Alice’s handset Bob’s handset 1 Alice is on a call 2 Alice presses HOLD to put the call on hold 3 Alice shouts across the room, “Bob, can you pick up line 2?” 4 Bob presses CALLS display the Call List, and...
- Page 32 Example - barging in a shared call: Alice’s handset Bob’s handset 1 Alice is on a call 2 Alice shouts across the room, “Bob, can you join my call on line 3?” 3 Bob presses CALLS display the Call List, and presses q to select the call on line 3 4 Bob presses...
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Page 33: Displaying Calls On The Call List
Displaying calls on the Call List The Call List enables you to manage your own calls and shared calls within the system The Call List displays: • Shared calls on other handsets/desksets, which can be active, held, or barged-in calls •... -
Page 34: Barging In
Barging In You can “barge in” on a shared call in progress on another handset/deskset that shares the account Barging in establishes a three-way call with two internal parties Only one barge in party is allowed per active call To barge in on a call: •... - Page 35 Example - picking up a held shared call: Alice’s handset Bob’s handset 1 Alice is on a call 2 Alice presses HOLD to put the call on hold 3 Alice shouts across the room, “Bob, can you pick up line 2?” 4 Bob presses L2 to pick up the call The call is now on Bob’s handset...
- Page 36 Example - barging in a shared call: Alice’s handset Bob’s handset 1 Alice is on a call 2 Alice shouts across the room, “Bob, can you join my call on line 3?” 3 Bob presses L3 to barge in the call Bob is now in a conference call with Alice and the caller on line 3...
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Page 37: Transferring A Call
LEDs on the line keys (L1-L4) indicate the status of calls: LED light Indicates: Press key to: Line is idle Make a call Fast flashing Ringing incoming call Answer the call green Slow flashing Call is on hold on your handset Retrieve the held call green OR another handset/deskset... - Page 38 5 When the second caller answers, you can talk to the caller to notify them of the transfer, then press to transfer the call TRANS â TRANS To transfer a call (blind): 1 During a call, press SELECT. to scroll to Transfer and press SELECT 2 Press â...
- Page 39 To transfer a call to a held call: 1 During a call, press SELECT. to scroll to Transfer and press SELECT 2 Press â SELECT 3 Press to scroll to A held party, then press SELECT 4 Press to select a held call to which you want to transfer, then press q or p SELECT 5 When the second call is established, you can talk to the caller to notify them...
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Page 40: Setting Up A Conference Call
Setting up a conference call You can hold a conference call between yourself and two other parties To set up a conference call with an outside number: 1 During a call, press SELECT. to scroll to Conference and press SELECT 2 Press â... - Page 41 To create a conference with a held call: 1 If you are on an Active call and also have a call on hold, press SELECT. 2 Press to scroll to Conference and press SELECT â SELECT to scroll to A held party, and then press SELECT. 3 Press A list of held calls will appear 4 Press...
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Page 42: Listening To Messages
Setting up a Network Conference: A Network Conference is hosted by your service provider and allows multiple parties to join a conference. A Network Conference works in a similar way to the regular conference described above, except you can add as many parties as your service provider supports Pressing MENU and selecting Conference during a conference will allow you to add more parties to the ongoing conference Listening to messages... - Page 43 To call a contact: When viewing a directory entry, you can call a contact in the following ways 1 Dial the phone number in the entry: a Press to cycle through work, mobile, and other TYPE numbers b Press to call the contact DIAL 2 Revise the phone number to dial before calling: a Press MENU...
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Page 44: Using The Call History
To delete an entry: 1 When viewing the directory entry you wish to delete, press MENU 2 Press to scroll to Delete and press SELECT 3 Press on the delete confirmation screen. To delete all entries: 1 Press MENU. Press to scroll to Directory and press SELECT The Directory menu appears 2 Press p or q to select the directory to delete, then press... - Page 45 To save an entry to a directory: 1 Press MENU when viewing a Call History entry 2 Press to scroll to Save To and press SELECT Press p or q to select the directory to save to, then press ENTER 3 Use the dial pad to enter the first name, last name, work, mobile, and other phone numbers Press after...
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Page 46: Using Speed Dial
Using Speed Dial The speed dial feature allows you to program up to 10 numbers that you dial frequently To dial a speed dial number, press and hold the dial pad key that matches the speed dial entry number (for entry 10, press and hold 0) To program a Speed Dial number: 1 Press MENU 2 Press... -
Page 47: Configuring The Handset
Configuring the Handset You can configure the phone using one of two methods: 1 The Features and User settings menus on the phone 2 The WebUI, which you access using your Internet browser This section describes settings you can change using your handset For information about settings you can change on the WebUI, see “WebUI”... -
Page 48: Blocking Anonymous Calls
7 On the next screen, with Set On/Off highlighted, press SELECT 8 Press p or q to choose On or Off, and press SELECT 9 Press q to scroll to Phone number and press SELECT 10 Enter the number to which you would like to forward calls 11 Press to move the cursor back and delete the BACKSP... -
Page 49: Setting Missed-Call Alerts
Setting missed-call alerts When missed-call alerts are enabled, an alert will display on the idle screen whenever you do not answer an incoming call To turn missed-call alerts on or off: 1 Press MENU 2 Press q to scroll to Features and press SELECT 3 Press q to scroll to Miss call alert and press SELECT 4 Press p or q to choose Show alert or Hide alert 5 Press... -
Page 50: Setting The Language
Setting the language 1 Press MENU 2 Press q to scroll to User settings and press SELECT 3 With Language highlighted, press SELECT 4 Press p or q to choose the desired language 5 Press to save Setting the date and time 1 Press MENU 2 Press q to scroll to User settings and press SELECT 3 Press q to scroll to Set Date/Time and press SELECT... -
Page 51: Configuring The Programmable Keys
Configuring the programmable keys You can configure the Programmable Keys on the handset. To configure the line keys (L1-L4): 1 Press MENU to highlight User settings and then press SELECT 2 Press to highlight Progrm’able key and then press 3 Press SELECT 4 With Line key highlighted, press SELECT 5 Press... -
Page 52: Programmable Key Types
6 Press SELECT to choose the Type of key For a list of available Types, see “Programmable Key Types” below 7 If the key has another setting (as indicated by ), press and then press SELECT to choose the Account 8 Press SAVE 9 To configure another hard key, go to step 5. -
Page 53: Line Key Lights
Type Description Call Forward All Configures the key to turn Call Forward All on or off. Select the line for which Call Forward All will apply Ensure that you also configure Call Forward settings on the WebUI Call Settings page Call Forward Busy Configures the key to turn Call Forward Busy on or off. -
Page 54: Setting The Screen Contrast
Setting the screen contrast You can change the contrast of text and graphics on the handset LCD To change the LCD text contrast: 1 Press MENU 2 Press q to scroll to User settings and press SELECT 3 Press q to scroll to Contrast and press SELECT 4 Press q or p to choose a contrast level between 1 and 7 5 Press Backlight... -
Page 55: Setting The Ringer Tone And Volume
Setting the ringer tone and volume TIP: Fast way to set ringer volume: When phone is idle, press VOLUME – or + on the side of the handset To set the ringer tone and volume: 1 Press MENU 2 Press q to scroll to User settings and press SELECT 3 Press q to scroll to Ringers and press SELECT 4 To change the ringer volume: a Highlight Ringer Volume and press SELECT... -
Page 56: Registering Or Deregistering Your
Registering or deregistering your handset You can register or deregister your handset using the handset menu Follow the instructions in “Registering the handset to the base station” on page 20 and “Deregistering the handset” on page 21... -
Page 57: Webui
WebUI Using the WebUI Use an Internet browser to access the Web User Interface (WebUI) that resides on your base station. After you log on to the WebUI, you can configure the following features: • Call Settings • User Preferences •... - Page 58 4 Type the phone IP address in the browser address bar and press ENTER on your computer keyboard: A Login window appears 5 Under User Name, enter user 6 Under Password, enter user, or your own password, if you have created one You can create or change a password after you log on 7 Click Log In / OK The WebUI appears Click topics from the navigation bar at the top of the page, and then click the...
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Page 59: System Status
System Status The System Status page shows: • General information about your phone, including model, MAC address, and firmware version. • Account Status information about your SIP account registration • IPv4 and IPv6 network information regarding your phone’s network address and network connection The System Status page has no settings that you can change You may need some of the status information for troubleshooting purposes... -
Page 60: Handset Status
Handset Status The Handset Status page shows registration information for your handsets The Handset Status page has no settings that you can change You may need some of the status information for troubleshooting purposes Call Settings To view the call settings, click SYSTEM in the WebUI header, and then click Call Settings in the sidebar. - Page 61 General Call Settings Setting Description Anonymous Call Reject Select to block incoming calls that have no caller ID Enable Anonymous Call Select to make outgoing calls that remove your own caller ID information Do Not Disturb Settings Setting Description Enable DND Turns Do Not Disturb on or off.
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Page 62: User Preferences
User Preferences On the User Preferences page, you can configure the WebUI language. After changing the setting on this page, click Save to save General User Settings Setting Description Range Default WebUI Sets the language that Any language supported English Language appears on the WebUI by your phone For... -
Page 63: Base Directory
Base Directory To view the base directory, click CONTACTS in the WebUI header, and then click Base directory in the sidebar On the Base directory page, you can manage your base directory entries You can sort, edit, delete, and add contact information for up to 1,000 entries The page also allows you to export your phone’s base directory or import a base directory file. - Page 64 Base directory Click To... Sort the list by last name Sort the list by first name. Edit information for an entry View the last page of entries View the next page of entries Delete selected entries from the directory Click Select All to select every entry on the page you are viewing Add a new directory entry Delete all Directory entries...
- Page 65 To edit a directory entry: 1 Click Edit for the entry you want to edit The Edit Local Directory Entry page appears 2 Edit or add the desired information 3 Click Save Import Base directory You can import an existing base directory file. Importing a directory file replaces all your previous base directory entries.
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Page 66: Blacklist
Blacklist To view the Blacklist, click CONTACTS in the WebUI header, and then click Blacklist in the sidebar The Blacklist directory is identical to the Base directory, except that you cannot configure an incoming ringer tone. Remote XML On the Remote XML page, you can configure up to three server-hosted Remote XML directories to appear on the Directory menu of your deskset For more information about configuring Remote XML directories, see the M100 KLE Administrator and Provisioning Manual... -
Page 67: Troubleshooting
Troubleshooting If you have difficulty with your handset, please try the suggestions below. www.snomamericas.com For customer service, visit our website at General issues Handset does not work at all (LCD is black) • Confirm the battery is installed and charged correctly. •... -
Page 68: Technical Specifications
Poor audio quality. Speech is cutting out. • You may be close to being out of range of the base station Try moving closer • Other electronic products can cause interference with your handset Try installing the base station far away from devices such as TVs, microwaves, or other cordless devices, including other handsets •... -
Page 69: Maintenance
Maintenance Taking care of your telephone • Your base station and cordless handset contain sophisticated electronic parts, so you must treat them with care • Avoid rough treatment • Place the handset down gently • Save the original packing materials to protect your products if you ever need to ship them Avoid water •... -
Page 70: Appendix - Gnu General Public License
Appendix - GNU General Public License COPYRIGHT NOTICE AND WARRANTY Public License applies to most of the Free DISCLAIMER Software Foundation's software and to any other program whose authors commit to using it (Some other Free Software Foundation software is covered by the GNU Library General Public License instead) You can apply it to your programs, too This Product contains Software applicable to... - Page 71 in effect making the program proprietary. To a work based on the Program, and copy and prevent this, we have made it clear that any distribute such modifications or work under the patent must be licensed for everyone‘s free use terms of Section 1 above, provided that you or not licensed at all also meet all of these conditions:...
- Page 72 You may copy and distribute the You may not copy, modify, Program (or a work based on it, under Section sublicense, or distribute the Program except 2) in object code or executable form under the as expressly provided under this License Any terms of Sections 1 and 2 above provided that attempt otherwise to copy, modify, sublicense you also do one of the following:...
- Page 73 If any portion of this section is held invalid 10 If you wish to incorporate parts of the or unenforceable under any particular Program into other free programs whose circumstance, the balance of the section is distribution conditions are different, write to intended to apply and the section as a whole is the author to ask for permission For software intended to apply in other circumstances...
- Page 74 59 Temple Place, Suite 330, Boston, MA 02111- 1307 USA If requested by you, the complete corresponding source code of the Software can be sent by Snom Technology GmbH on a standard data storage medium against the reimbursement of the manufacturing costs of EUR 5- per unit...
- Page 76 VTECH COMMUNICATIONS, INC Tigard, Oregon 97223, USA Copyright © 2019 Snom Technology GmbH All Rights Reserved v2019002 Version 2, 06/19...