Sony WF-1000XM5 Help Manual page 169

Help Guide
Wireless Noise Canceling Stereo Headset
WF-1000XM5
The LE Audio connection cannot be established.
The devices that support LE Audio are Android smartphones Xperia 1 Ⅳ and Xperia 5 Ⅳ (use the latest version of
the smartphone software) (as of June 2023).
For the latest information on the compatible devices, refer to the support website.
Update the software of the headset to the latest version.
To switch to the LE Audio connection, use the "Sony | Headphones Connect" app. For details, see
connecting with an Android smartphone using LE Audio
When the headset is connected to the Android smartphone using Classic Audio, you need to change the setting of
[LE Audio connection setting for headphones] to [LE Audio Priority] on the "Sony | Headphones Connect" app, and
pair the headset with the Android smartphone again. For details, see
smartphone using LE Audio
Related Topic
Pairing and connecting with an Android smartphone using LE Audio
Customer support websites
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"Pairing and connecting with an Android
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