Sony WF-1000XM5 Help Manual page 157

Help Guide
Wireless Noise Canceling Stereo Headset
WF-1000XM5
Noise or unusual sound can be heard.
When using the headset, you may hear vibrations transmitted through your body while walking or running, and you
may also hear biological sounds such as heartbeats and breathing sounds. This may occur due to the nature of the
product and is not a malfunction.
When the noise canceling function is turned on, you may hear a small amount of noise, but this is due to the
characteristics of the noise canceling.
When putting on or adjusting the headset, the shape of the earbud tip may change and the internal bubbles may be
crushed or restored. At this time, you may hear a popping sound in your ear, but this is not abnormal.
When you push the headset units into your ears or tap the touch sensor strongly, you may hear a temporary sound
caused by the noise canceling function, Ambient Sound Mode, and the headset's tight sealing properties. This is not
a malfunction.
If you tap the touch sensor when the headset is not connected via a Bluetooth connection, you will hear a notification
sound indicating that the headset is turned on.
The sound conduits (sound output tubes), air holes, and microphone part of the headset are not completely
watertight. If any water droplets are left in the sound conduits, air holes, or microphone parts, a beeping sound
(feedback) may be heard temporarily. This is not a malfunction. See
wet" and clean them as described before use.
If you cover the microphone part on the left or right headset unit with your hand, etc., or if you grasp the headset unit
in your hand, a beeping sound (feedback) may be heard. This is not a malfunction. If any of this is the case, remove
your hand, etc. from the left or right microphone part.
If the Ambient Sound Mode is enabled in a rather noisy environment, a noise may be heard. This is not a
malfunction. In this case, set the noise canceling function to ON or set the noise canceling function and the Ambient
Sound Mode to OFF.
Some devices that emit ultrasonic sound waves designed to repel rodents may occasionally be installed at the
entrances of commercial facilities or subway stations. Near such devices, the ultrasonic sound waves may cause
noise or unusual sound to be heard from the headset. Leave the place where the noise or unusual sound is heard.
Or turn off the noise canceling function/Ambient Sound Mode.
When the Adaptive Sound Control is turned on, the headset detects the wearer's actions and adjusts the noise
canceling function automatically. When this setting is changed, music may pause momentarily and a notification
sound may be heard. This sound notifies you that the setting has been changed.
If you want to deactivate this notification sound, use the "Sony | Headphones Connect" app to turn the setting off.
If none of the above items apply, try the following steps in sequence to improve the situation.
Charge the charging case.
Set the headset units into the charging case, and close the charging case lid.
You may be able to resolve some issues by setting the headset units into the charging case.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
Related Topic
Using the noise canceling function
Listening to ambient sound during music playback (Ambient Sound Mode)
What you can do with the "Sony | Headphones Connect" app
To prevent burning or malfunction due to getting wet
When the headset units or charging case gets wet
Charging
"When the headset units or charging case gets
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