Sony WF-1000XM5 Help Manual page 106

If no ring tone is heard via the headset
The headset may not be connected with the smartphone or mobile phone over HFP or HSP. Check the connection
status on the smartphone or mobile phone.
Operate the smartphone or mobile phone to adjust the volume.
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When you have finished your call, tap the touch sensor on the left or right headset unit twice quickly (with
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an interval of about 0.3 seconds between taps) to end the call.
If you received a call during music playback, music playback resumes automatically after ending the call.
Hint
When receiving a call on a smartphone or mobile phone, some smartphones or mobile phones may receive a call on the phone
instead of the headset. When using HFP connection, transfer the call to the headset by using your smartphone or mobile phone.
The volume can also be adjusted on the "Sony | Headphones Connect" app.
The headset volume during a call and during music playback can be independently adjusted. Even if you change the volume
during a call, the volume of music playback does not change.
You can also enjoy hands-free calls even when you are wearing only one headset unit. When you receive an incoming call,
answer the call using the headset unit you are wearing. If you put the other headset unit into the other ear while you are talking
with only one headset unit, you can talk with both headset units.
Note
Depending on the connected device or playback application you are using, playback may not pause even when you receive an
incoming call while playing back music. When you receive an incoming call while playing back music, playback may not resume
automatically even if you finish the call.
Use a smartphone or mobile phone at least 50 cm (19.69 in.) away from the headset. Noise may result if the smartphone or
mobile phone is too close to the headset.
In order to make it easier for you to hear your own voice during a phone call, the microphones work to capture ambient sounds
(Sidetone function). If your voice sounds too loud or the sounds in your surroundings are bothering you, turn off [Capture Voice
During a Phone Call] on the "Sony | Headphones Connect" app.
The volume during calls cannot be adjusted with the headset. Adjust the volume on the connected device or the "Sony |
Headphones Connect" app.
Depending on the caller's voice characteristics or the ambient environmental noises, the audio signal processing that is mounted
on the headset may not work well and the call sound quality may be reduced.
Related Topic
Using only one headset unit
How to make a wireless connection to Bluetooth devices
Making a call
Functions for a phone call
What you can do with the "Sony | Headphones Connect" app
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