Sony WF-1000XM3 Help Manual
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Sony WF-1000XM3 Help Manual

Wireless noise canceling stereo headset
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-1000XM3
Use this manual if you encounter any problems, or have any questions.
Update the software of the headset and "Sony | Headphones Connect" app to the latest version. For details, refer to the
following:
https://www.sony.net/elesupport/
Getting started
What you can do with the Bluetooth function
About voice guidance
Supplied accessories
Checking the package contents
Replacing the earbuds
When you have finished using the headset
Parts and controls
Location and function of parts
About the indicator
Wearing the headset
1

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Summary of Contents for Sony WF-1000XM3

  • Page 1 Wireless Noise Canceling Stereo Headset WF-1000XM3 Use this manual if you encounter any problems, or have any questions. Update the software of the headset and “Sony | Headphones Connect” app to the latest version. For details, refer to the following: https://www.sony.net/elesupport/...
  • Page 2 Turning off the headset Making connections How to make a wireless connection to Bluetooth devices Easy setup with app Connecting with the “Sony | Headphones Connect” app Android smartphone Pairing and connecting with an Android smartphone Connecting to a paired Android smartphone...

  • Page 3: Troubleshooting

    Using the Google Assistant Using the voice assist function (Google app) Using the voice assist function (Siri) Using the apps What you can do with “Sony | Headphones Connect” app Installing “Sony | Headphones Connect” app Important information Precautions License notice...
  • Page 4 The Bluetooth wireless communication range is short, or the sound skips. The headset does not operate properly. Cannot hear a person on a call. Low voice from callers Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory settings 4-747-585-11(1) Copyright 2019 Sony Corporation...

  • Page 5: What You Can Do With The Bluetooth Function

    You can receive audio signals from a smartphone or music player to enjoy music wirelessly. Talking on the phone You can make and receive calls hands-free, while leaving your smartphone or mobile phone in your bag or pocket. 4-747-585-11(1) Copyright 2019 Sony Corporation...
  • Page 6 In the factory setting, when you wear the headset, you will hear the English voice guidance via the headset. You can change the language of the voice guidance and turn on/off the voice guidance using “Sony | Headphones Connect” app. For more details, refer to the following URL: http://rd1.sony.net/help/mdr/hpc/h_zz/...

  • Page 7: Checking The Package Contents

    USB Type-C™ cable (USB-A to USB-C™) (approx. 20 cm (7.88 in.)) (1) Long Hybrid silicone rubber earbuds (SS/S/M/L 2 each) The size M earbuds come attached to the headset. Triple-comfort earbuds (S/M/L 2 each) Charging case (1) 4-747-585-11(1) Copyright 2019 Sony Corporation...

  • Page 8: Replacing The Earbuds

    Remove the earbuds. Do not pinch the end of the earbud when removing it. Attach the earbuds. Firmly insert the earbuds all the way. Do not attach the earbuds in a loose or skewed manner. 4-747-585-11(1) Copyright 2019 Sony Corporation...
  • Page 9 5 times towards a dry cloth, etc. If perspiration or water is left on the charging port, it may impair the ability to charge the unit. Immediately wipe off any perspiration or water on the charging port after use. 4-747-585-11(1) Copyright 2019 Sony Corporation...

  • Page 10: Location And Function Of Parts

    Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Location and function of parts Headset (left) mark and tactile dot The left unit has a tactile dot. Touch sensor Tap to operate the headset. In the factory setting, in order to prevent the headset from reacting incorrectly, the headset will not work even if you tap the touch sensor when not wearing the headset.
  • Page 11 Connect the charging case to a computer or a commercially available USB AC adaptor with the supplied USB Type- C cable to simultaneously charge both the headset and the charging case. Related Topic About the indicator Checking the remaining battery charge 4-747-585-11(1) Copyright 2019 Sony Corporation...

  • Page 12: About The Indicator

    Bluetooth function In the factory setting, when you wear the headset, the indicator turns off. If you change the setting on the “Sony | Headphones Connect” app so that the headset does not turn off by the automatic power off function by wearing detection, the indicator will not turn off even when the headset is worn.
  • Page 13 In the factory setting, when you wear the headset, the indicator turns off. When you are wearing the headset, you can check various statuses of the headset with the voice guidance. Related Topic What you can do with “Sony | Headphones Connect” app About voice guidance 4-747-585-11(1) Copyright 2019 Sony Corporation...

  • Page 14: Wearing The Headset

    Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Wearing the headset For the noise canceling function to be fully effective, select the earbuds that fit your ears the best, and wear the headset correctly. Attach the earbuds. Size M long hybrid silicone rubber earbuds come attached to the left and right units of the headset. Select and attach the earbud that allows you to hear the least ambient sounds to each unit.
  • Page 15 You can also play music, make and receive calls, etc. when wearing only one unit. By using the “Sony | Headphones Connect” app, you can change the setting of automatically pausing and resuming the music playback, or automatically turning off the headset.

  • Page 16: About Voice Guidance

    Assigning functions to the touch sensors Depending on the unit you are wearing, some functions may not be available in the factory setting. In this case, you can change the assignment of functions to the touch sensors using the “Sony | Headphones Connect” app. Hint The Google Assistant feature can be assigned to the touch sensor of either the left or right unit.
  • Page 17 Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 About the touch sensor Tap the touch sensor for various operations, such as music playback, phone calls, or changing the setting of the noise canceling function. A︓ Touch sensor To operate the touch sensor, hold the headset between your thumb and middle finger, then tap the touch sensor with your forefinger.
  • Page 18 When tapping the touch sensor 2 or 3 times, tap it quickly with an interval of about 0.4 seconds between taps. You can change the assignment of the functions to the touch sensors of both the left and right units using the “Sony | Headphones Connect”...

  • Page 19: Charging The Headset

    Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Charging the headset The headset contains a built-in lithium-ion rechargeable battery. Use the supplied USB Type-C cable to charge the headset before use. Connect the charging case to an AC outlet. Use the supplied USB Type-C cable and a commercially available USB AC adaptor.

  • Page 20: Personal Computer

    If the usage hours of the built-in rechargeable battery decreases significantly, the battery should be replaced. Consult your nearest Sony dealer to replace the rechargeable battery. Avoid exposure to extreme temperature changes, direct sunlight, moisture, sand, dust, and electrical shock. Never leave the...
  • Page 21 When connecting the charging case to a computer, use only the supplied USB Type-C cable, and be sure to directly connect them. Charging will not be properly completed when the charging case is connected through a USB hub. 4-747-585-11(1) Copyright 2019 Sony Corporation...

  • Page 22: Available Operating Time

    Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Available operating time The available operating times of the headset with the battery fully charged are as follows: Bluetooth connection Music playback time Codec DSEE HX Noise canceling function/Ambient Sound Mode Available operating time Noise canceling function: ON Max.
  • Page 23 Available operating time Max. 15 hours Hint By using the “Sony | Headphones Connect” app, you can check which codec is used for a connection or switch the DSEE HX function. Note Usage hours may be different depending on the settings and conditions of use.

  • Page 24: Checking The Remaining Battery Charge

    The remaining charge which is displayed may differ from the actual remaining charge in some cases. Please use it as a rough estimate. Hint You can also check the remaining battery charge with the “Sony | Headphones Connect” app. Android smartphones and the iPhone/iPod touch both support this app.
  • Page 25 In this case, repeatedly charge and discharge the battery multiple times to properly display the remaining battery charge. Related Topic What you can do with “Sony | Headphones Connect” app About the indicator 4-747-585-11(1) Copyright 2019 Sony Corporation...

  • Page 26: Turning On The Headset

    The headset goes into Bluetooth pairing mode when turning on the headset for the first time after purchase. Related Topic Using only one unit of the headset Turning off the headset 4-747-585-11(1) Copyright 2019 Sony Corporation...

  • Page 27: Turning Off The Headset

    When the headset is worn again, the headset turns on and you can operate the headset. Hint You can also turn off the headset with the “Sony | Headphones Connect” app. Note Charging of the headset will not start when the remaining battery charge of the charging case is not sufficient. Charge the charging case.

  • Page 28: How To Make A Wireless Connection To Bluetooth Devices

    Connecting the headset to a registered (paired) device Once a device is registered (paired), it is not necessary to register it again. Connect to a device that is already registered (paired) with the headset using the appropriate method. 4-747-585-11(1) Copyright 2019 Sony Corporation...
  • Page 29 Connecting with the “Sony | Headphones Connect” app Launch the “Sony | Headphones Connect” app on your Android™ smartphone/iPhone to connect the headset to a smartphone or iPhone. For more details, refer to the “Sony | Headphones Connect” app help guide.

  • Page 30: Pairing And Connecting With An Android Smartphone

    Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Pairing and connecting with an Android smartphone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 31 “Initializing the headset to restore factory settings”. Note When registering a device (pairing), [WF-1000XM3], [LE_WF-1000XM3], or both may be displayed on the connecting device. When both or [WF-1000XM3] is displayed, select [WF-1000XM3]; when [LE_WF-1000XM3] is displayed, select [LE_WF- 1000XM3]. If pairing is not established within 5 minutes, pairing mode is canceled. In this case, start the operation over from step 1.
  • Page 32 How to make a wireless connection to Bluetooth devices Connecting to a paired Android smartphone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 4-747-585-11(1) Copyright 2019 Sony Corporation...

  • Page 33: Connecting To A Paired Android Smartphone

    Select [Settings] - [Device connection] - [Bluetooth]. Touch the switch to turn on the Bluetooth function. Touch [WF-1000XM3]. You will hear voice guidance “Bluetooth connected” from the left unit (or from the right unit when you are wearing only the right unit).
  • Page 34 Note When connecting, [WF-1000XM3], [LE_WF-1000XM3], or both may be displayed on the connecting device. When both or [WF-1000XM3] is displayed, select [WF-1000XM3]; when [LE_WF-1000XM3] is displayed, select [LE_WF- 1000XM3]. If the last-connected Bluetooth device is placed near the headset, the headset may connect automatically to the device by simply turning on the headset.
  • Page 35 Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 One-touch connection (NFC) with an Android smartphone By touching the headset with a smartphone, the headset pairs and makes a Bluetooth connection. Compatible smartphones NFC-compatible smartphones installed with Android 4.1 or later.
  • Page 36 Related Topic Wearing the headset How to make a wireless connection to Bluetooth devices Disconnecting the Android smartphone with one-touch (NFC) Switching the device by one-touch (NFC) Listening to music from a device via Bluetooth connection 4-747-585-11(1) Copyright 2019 Sony Corporation...
  • Page 37 Under the settings at the time of purchase, when the headset is not worn for about 5 minutes after being removed from the charging case, the headset turns off automatically. Place the headset in the charging case to turn off the power before that time. 4-747-585-11(1) Copyright 2019 Sony Corporation...

  • Page 38: Switching The Device By One-Touch (Nfc)

    When an NFC-compatible smartphone is connected to the headset, if the smartphone is touched by another NFC- compatible Bluetooth device (headset or speaker), the smartphone is disconnected from the headset and connected to the Bluetooth device. Note Unlock the smartphone screen in advance if it is locked. 4-747-585-11(1) Copyright 2019 Sony Corporation...

  • Page 39: Pairing And Connecting With An Iphone

    Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Pairing and connecting with an iPhone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 40 “Initializing the headset to restore factory settings”. Note When registering a device (pairing), [WF-1000XM3], [LE_WF-1000XM3], or both may be displayed on the connecting device. When both or [WF-1000XM3] is displayed, select [WF-1000XM3]; when [LE_WF-1000XM3] is displayed, select [LE_WF- 1000XM3]. If pairing is not established within 5 minutes, pairing mode is canceled. In this case, start the operation over from step 1.
  • Page 41 How to make a wireless connection to Bluetooth devices Connecting to a paired iPhone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 4-747-585-11(1) Copyright 2019 Sony Corporation...

  • Page 42: Connecting To A Paired Iphone

    “Bluetooth connected” from the left unit (or from the right unit when you are wearing only the right unit). Check the connection status on the iPhone. If it is not connected, proceed to step 4. Display the devices paired with the iPhone. Select [Settings]. Touch [Bluetooth]. Touch the switch to turn on the Bluetooth function. Touch [WF-1000XM3].
  • Page 43 Note When connecting, [WF-1000XM3], [LE_WF-1000XM3], or both may be displayed on the connecting device. When both or [WF-1000XM3] is displayed, select [WF-1000XM3]; when [LE_WF-1000XM3] is displayed, select [LE_WF- 1000XM3]. If the last-connected Bluetooth device is placed near the headset, the headset may connect automatically to the device by simply turning on the headset.

  • Page 44: Disconnecting Bluetooth Connection (After Use)

    Set the headset in the charging case. The headset turns off. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Disconnecting the Android smartphone with one-touch (NFC) Turning off the headset 4-747-585-11(1) Copyright 2019 Sony Corporation...
  • Page 45 Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Listening to music from a device via Bluetooth connection If your Bluetooth device supports the following profiles, you can enjoy listening to music and perform basic remote control operation of the Bluetooth device via a Bluetooth connection.
  • Page 46 You cannot adjust the volume on the headset. Adjust the volume on the connected device. If you are unable to adjust the volume on the connected device, install the “Sony | Headphones Connect” smartphone app and adjust the volume in the app.

  • Page 47: Controlling The Audio Device (Bluetooth Connection)

    You cannot adjust the volume on the headset. Adjust the volume on the connected device. If you are unable to adjust the volume on the connected device, install the “Sony | Headphones Connect” smartphone app and adjust the volume in the app.
  • Page 48 4-747-585-11(1) Copyright 2019 Sony Corporation...
  • Page 49 Set the headset in the charging case. The headset turns off. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Disconnecting the Android smartphone with one-touch (NFC) Turning off the headset 4-747-585-11(1) Copyright 2019 Sony Corporation...
  • Page 50 Do not cover the headset microphone with your hand. The noise canceling function or the Ambient Sound Mode may not work properly, or a beeping sound (feedback) may occur. In this case, remove your hand from the headset microphone. A: Microphones Related Topic Using the noise canceling function 4-747-585-11(1) Copyright 2019 Sony Corporation...

  • Page 51: Using The Noise Canceling Function

    The noise canceling function: OFF/The Ambient Sound Mode: OFF The noise canceling function: ON Hint You can also change the settings of the noise canceling function and the Ambient Sound Mode with the “Sony | Headphones Connect” app. Note If the touch sensor on the left unit is set as the Google Assistant function, the noise canceling function and the Ambient Sound Mode cannot be switched from the headset.
  • Page 52 Related Topic About voice guidance Wearing the headset Turning on the headset What is noise canceling? Listening to ambient sound during music playback (Ambient Sound Mode) What you can do with “Sony | Headphones Connect” app 4-747-585-11(1) Copyright 2019 Sony Corporation...

  • Page 53: Listening To Ambient Sound During Music Playback (Ambient Sound Mode)

    Ambient Sound Mode. Do not use the headset in places where it would be dangerous if you are unable to hear ambient sounds such as on a road with car and bicycle traffic. You can also change the settings of the noise canceling function and the Ambient Sound Mode with the “Sony | Headphones Connect” app.
  • Page 54 Depending on the surrounding environment, wind noise may increase when the Ambient Sound Mode is turned on. In that case, cancel the voice focus with the “Sony | Headphones Connect” app. If the wind noise is still significant, turn off the Ambient Sound Mode.

  • Page 55: Listening To Ambient Sound Quickly (Quick Attention Mode)

    Depending on the type and size of the earbuds you use, the Quick Attention Mode may not be fully effective. Choose earbuds that allow you to hear the least ambient sounds. Related Topic Replacing the earbuds Wearing the headset 4-747-585-11(1) Copyright 2019 Sony Corporation...
  • Page 56 About the sound quality mode The following 2 sound quality modes during Bluetooth playback can be selected. You can switch the settings and check the sound quality mode with the “Sony | Headphones Connect” app. Priority on sound quality: prioritizes the sound quality.

  • Page 57: Supported Codecs

    SBC. Refer to the operating instructions supplied with the device regarding setting the codec. Related Topic About the sound quality mode 4-747-585-11(1) Copyright 2019 Sony Corporation...
  • Page 58 The DSEE HX function upscales the compressed sound source data such as CD or MP3 to quality almost that of High- Resolution Audio quality and reproduces the clear high-range sound that is often lost. The DSEE HX function is available when you set as follows by using the “Sony | Headphones Connect” app. DSEE HX...

  • Page 59: Receiving A Call

    Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via a Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
  • Page 60 You cannot adjust the volume on the headset. Adjust the volume on the connected device. If you are unable to adjust the volume on the connected device, install the “Sony | Music Center” smartphone app and adjust the volume in the app.

  • Page 61: Making A Call

    Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via a Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
  • Page 62 You cannot adjust the volume on the headset. Adjust the volume on the connected device. If you are unable to adjust the volume on the connected device, install the “Sony | Music Center” smartphone app and adjust the volume in the app.

  • Page 63: Functions For A Phone Call

    Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Functions for a phone call The functions available during a call may vary depending on the profile supported by your smartphone or mobile phone. In addition, even if the profile is the same, the functions may vary depending on the smartphone or mobile phone.
  • Page 64 During call Tap the touch sensor twice quickly to finish a call. (*) Some devices may not support this function. Related Topic Using only one unit of the headset Receiving a call Making a call 4-747-585-11(1) Copyright 2019 Sony Corporation...
  • Page 65 Set the headset in the charging case. The headset turns off. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Disconnecting the Android smartphone with one-touch (NFC) Turning off the headset 4-747-585-11(1) Copyright 2019 Sony Corporation...
  • Page 66 If your smartphone is an iPhone/iPod touch, open the Google Assistant app. If your smartphone is an Android smartphone, skip this step. Open the “Sony | Headphones Connect” app, and set the touch sensor on either the left or right unit as the Google Assistant feature.
  • Page 67 4-747-585-11(1) Copyright 2019 Sony Corporation...
  • Page 68 — this is not a malfunction. The Google app may not be activated depending on specifications of the smartphone or application version. The Google app does not work when connected to a device not compatible with the voice assist function. 4-747-585-11(1) Copyright 2019 Sony Corporation...

  • Page 69: Using The Voice Assist Function (Siri)

    — this is not a malfunction. Siri may not be activated depending on specifications of the smartphone or application version. Siri does not work when connected to a device not compatible with the voice assist function. 4-747-585-11(1) Copyright 2019 Sony Corporation...
  • Page 70 For details on the “Sony | Headphones Connect” app, refer to the following URL. http://rd1.sony.net/help/mdr/hpc/h_zz/ Hint The operation of the “Sony | Headphones Connect” app depends on the audio device. The app specifications and screen design may change without prior notice. Related Topic Installing “Sony | Headphones Connect”...
  • Page 71 WF-1000XM3 Installing “Sony | Headphones Connect” app Download the “Sony | Headphones Connect” app from the Google Play store or App Store, and install the app on your smartphone. For details of the “Sony | Headphones Connect” app, refer to the following URL.
  • Page 72 Bluetooth wireless technology. However, depending on the configured settings and other factors, this security may not be sufficient. Be careful when communicating using Bluetooth wireless technology. Sony shall assume no responsibility for any damages or loss resulting from information leaks that occur when using Bluetooth communications.

  • Page 73: Other Notes

    The unit is not waterproof. If water or foreign objects enter the unit, it may result in fire or electric shock. If water or a foreign object enters the unit, stop use immediately and consult your nearest Sony dealer. In particular, be careful in the following cases.

  • Page 74: License Notice

    Notes on the License This product contains software that Sony uses under a licensing agreement with the owner of its copyright. We are obligated to announce the contents of the agreement to customers under requirement by the owner of copyright for the software.
  • Page 75 The N-Mark is a trademark or registered trademark of NFC Forum, Inc. in the United States and in other countries. WALKMAN® and the WALKMAN® logo are registered trademarks of Sony Corporation. USB Type-C™ and USB-C™ are trademarks of USB Implementers Forum.

  • Page 76: Customer Support Websites

    Wireless Noise Canceling Stereo Headset WF-1000XM3 Customer support websites For customers in the U.S.A, Canada, and Latin America: https://www.sony.com/am/support For customers in European countries: https://www.sony.eu/support For customers in China: https://service.sony.com.cn For customers in other countries/regions: https://www.sony-asia.com/support 4-747-585-11(1) Copyright 2019 Sony Corporation...

  • Page 77: What Can I Do To Solve A Problem

    This operation resets the headset to the factory settings and deletes all pairing information. Look up information on the issue on the customer support website. If the operations above do not work, consult your nearest Sony dealer. Related Topic Charging the headset...
  • Page 78 You cannot turn on the headset when the headset is placed and being charged in the charging case. Remove the headset from the charging case to turn on. Related Topic Charging the headset Checking the remaining battery charge 4-747-585-11(1) Copyright 2019 Sony Corporation...

  • Page 79: Charging Cannot Be Done

    Make sure that the USB AC adaptor is firmly connected to the AC outlet. Check that the computer is turned on. Wake the computer up if the computer is in standby (sleep) or hibernation mode. When using Windows 8.1, update using Windows Update. Related Topic Charging the headset 4-747-585-11(1) Copyright 2019 Sony Corporation...

  • Page 80: Charging Time Is Too Long

    Charging time is too long. Check that the charging case and the computer are directly connected, not via a USB hub. Check that you are using the supplied USB Type-C cable. Related Topic Charging the headset 4-747-585-11(1) Copyright 2019 Sony Corporation...
  • Page 81 There may be a problem with the USB port of the connected computer. Try connecting to another USB port on the computer if one is available. Try the USB connection procedure again in cases other than those stated above. 4-747-585-11(1) Copyright 2019 Sony Corporation...
  • Page 82 (OS 8.1 or later) can display the remaining battery charge. Check that the smartphone is connected with HFP. If the smartphone is not connected with HFP, the remaining battery charge will not be correctly displayed. Related Topic Checking the remaining battery charge 4-747-585-11(1) Copyright 2019 Sony Corporation...
  • Page 83 Google Assistant feature assigned. Related Topic Using only one unit of the headset How to make a wireless connection to Bluetooth devices Listening to music from a device via Bluetooth connection 4-747-585-11(1) Copyright 2019 Sony Corporation...

  • Page 84: Low Sound Level

    When playing music, adjust the volume on the connected device. If you are unable to adjust the volume on the connected device, install the “Sony | Headphones Connect” smartphone app and adjust the volume in the app. When talking on the phone, adjust the volume on the connected device. If you are unable to adjust the volume on the connected device, install the “Sony | Music Center”...
  • Page 85 Related Topic Replacing the earbuds 4-747-585-11(1) Copyright 2019 Sony Corporation...

  • Page 86: Low Sound Quality

    If the headset connects to the previously connected Bluetooth device, the headset may only establish the HFP/HSP Bluetooth connection when it is turned on. Use the Bluetooth device to connect via an A2DP Bluetooth connection. 4-747-585-11(1) Copyright 2019 Sony Corporation...
  • Page 87 Use this headset and the Bluetooth device as near to each other as possible. If you are enjoying music with your smartphone, the situation may be improved by shutting down unnecessary apps or restarting your smartphone. Related Topic About the sound quality mode 4-747-585-11(1) Copyright 2019 Sony Corporation...

  • Page 88: The Noise Canceling Effect Is Not Sufficient

    The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air- conditioning, and is not as effective for higher frequencies, such as human voices. Related Topic Replacing the earbuds Wearing the headset What is noise canceling? Using the noise canceling function 4-747-585-11(1) Copyright 2019 Sony Corporation...

  • Page 89: Pairing Cannot Be Done

    (iPhone or other device). In this case, delete the pairing information for the headset from the device and pair them again. Related Topic About the indicator How to make a wireless connection to Bluetooth devices Initializing the headset to restore factory settings 4-747-585-11(1) Copyright 2019 Sony Corporation...
  • Page 90 Finish charging before establishing the one-touch connection (NFC). Check that the connecting device supports the NFC function. Check that the Bluetooth function of the smartphone is turned on. Related Topic One-touch connection (NFC) with an Android smartphone 4-747-585-11(1) Copyright 2019 Sony Corporation...

  • Page 91: Unable To Make A Bluetooth Connection

    If the pairing information for the headset has been deleted on the Bluetooth device, pair the headset with the device again. Related Topic About the indicator How to make a wireless connection to Bluetooth devices 4-747-585-11(1) Copyright 2019 Sony Corporation...

  • Page 92: Distorted Sound

    Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Distorted sound Keep the headset away from a microwave oven, Wi-Fi device, etc. 4-747-585-11(1) Copyright 2019 Sony Corporation...

  • Page 93: The Bluetooth Wireless Communication Range Is Short, Or The Sound Skips

    Use this headset and the Bluetooth device as near to each other as possible. If you are listening to music with your smartphone, the situation may be improved by shutting down unnecessary apps or restarting your smartphone. Related Topic About the sound quality mode 4-747-585-11(1) Copyright 2019 Sony Corporation...

  • Page 94: The Headset Does Not Operate Properly

    Tap the touch sensor while holding the headset between your thumb and middle finger. If the headset moves when you tap the touch sensor, the headset may not operate. Related Topic Resetting the headset Initializing the headset to restore factory settings 4-747-585-11(1) Copyright 2019 Sony Corporation...
  • Page 95 While listening to music with the headset, stop playback and tap the touch sensor twice quickly on the left or right unit to respond to an incoming call. Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Making a call 4-747-585-11(1) Copyright 2019 Sony Corporation...

  • Page 96: Low Voice From Callers

    Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Low voice from callers Turn up the volume of the connected device. 4-747-585-11(1) Copyright 2019 Sony Corporation...

  • Page 97: Resetting The Headset

    Device registration (pairing) information and other settings will be retained. If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings. Related Topic Initializing the headset to restore factory settings 4-747-585-11(1) Copyright 2019 Sony Corporation...

  • Page 98: Initializing The Headset To Restore Factory Settings

    In this case, delete the pairing information for the headset from the device and then pair them again. If the headset does not operate correctly even after initializing, consult your nearest Sony dealer. Note Before holding your fingers to the touch sensors, check that both the indicators (red) of the headset are lit.

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