Chapter 6: Getting Help; Locating The Information Tag Of Your System; Contacting Dell Emc - Dell EMC PowerEdge MX7000 Field Service Manual

Topics:
•

Locating the information tag of your system

•

Contacting Dell EMC

• Documentation feedback
• Accessing system information by using QRL
• Receiving automated support with SupportAssist
Locating the information tag of your system
You can identify your system using the unique express service code and Service Tag. Pull out the information tag in front of the
system to view the express service code and Service Tag. Alternatively, the information may be on a sticker on the back of the
system chassis. The mini Enterprise Service Tag (EST) is found on the back of the system chassis. Dell uses this information to
route support calls to the appropriate personnel.
Figure 73. Locating the information tag of your system
1. Information tag (Top view)
2. MAC address and secure password label
NOTE: If you have opted for default access to the management module, the default password is available on the
Information tag. This label is blank, if you have not opted for secure default access, then the default username and
password are root and calvin.
3. Express Service Tag
4. Quick resource locator
5. Information tag (Bottom view)
Contacting Dell EMC
Dell EMC provides several online and telephone based support and service options. If you do not have an active internet
connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell EMC product catalog.
Availability varies by country and product, and some services may not be available in your area. To contact Dell EMC for sales,
technical assistance, or customer service issues:
Steps
1. Go to www.dell.com/support/home.
2. Select your country from the drop-down menu on the lower right corner of the page.
3. For customized support:
a. Enter your system Service Tag in the Enter your Service Tag field.
b. Click Submit.
The support page that lists the various support categories is displayed.
Getting help
Getting help
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