Advertisement
11.0 Troubleshooting
11.1 Terminal Response Codes.
The following table lists an explanation and action for common response codes that
your terminal and receipts may display. All other response codes can be found on
our website: westpac.com.au/business-banking/merchants-and-payments/manage/
response-codes/
Terminal
Status
Display
401
POWER
FAILURE
412
CARD
REMOVED
413
CHIP
DECLINED
CONTACT
ISSUER
415
COMMS
ERROR
58
Receipt
Text
Explanation
POWER
The terminal
FAILURE
has experienced
a power failure.
CARD
The cardholder
REMOVED
has prematurely
removed the
card.
CHIP
The EMV
DECLINED
chip card has
declined the
CONTACT
transaction
ISSUER
offline.
COMMS
The terminal has
ERROR
experienced a
communication
error and
therefore was
unable to
complete the
transaction.
Action To Be Taken
Ensure terminal
is not low on charge.
Retry transaction and
advise cardholder to
leave card in terminal
until prompted by
terminal to remove card.
Contact the issuer or
seek another form of
tender.
Check terminal has
connectivity.
Check the signal
strength status icon on
terminal if connected via
Wi-Fi. Retry transaction.
Advertisement
