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6.4 Refund.
If a customer returns a purchase, or if an incorrect amount was charged, a Refund can
be processed as follows:
Note: Refunds may only be processed where there was an initial valid transaction on
the same card.
Step
Terminal Display
1
MERCHANT
Enter password:
2
Total Amount
AUD
Insert/
Swipe card Tap card
26
Action
Once the Refund transaction has been initiated
from the POS, the terminal will immediately
change to the merchant password prompt.
Key in your merchant password and press the
key.
Note: To obtain your Merchant Password,
please call the Merchant Helpdesk.
Insert, swipe or tap the customer's card
(See Section 3.0 Procedures).
20
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