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10.0 Glossary
Charge Card American Express, Diners Club or JCB card.
Credit Card Mastercard, Visa or UnionPay.
CCV Number (Card Check Value) An additional security feature used in
transactions where the cardholder is not present (MOTO).
Debit Card A card that gives the customer access to a cheque or savings account.
The customer must be present when accessing these account types. Details cannot
be hand-keyed into an EFTPOS terminal.
Electronic Fall Back (EFB) The ability to continue performing transactions on the
terminal when communication with the Westpac System has been lost.
Merchant ID An eight-digit number used to obtain an authorisation code for
Credit card transactions. This number is unique to your terminal, and can be found on
any of the following:
•
A receipt printed via your POS.
•
Your merchant statement.
Merchant Password A merchant password is required for refunds and certain terminal
functions. Ensure you keep your password secure so only authorised personnel can
access these functions.
MOTO (Mail Order or Telephone Order) Transactions initiated by mail or telephone
are known as MOTO. This is only available for approved merchants and if your Point
of Sale device supports this functionality.
PAN (Primary Account Number) The unique payment card number (typically
for Credit or Debit cards) that identifies the issuer and the particular cardholder
account).
PIN (Personal Identification Number) A number used as a security access code for
EFTPOS transactions.
POS (Point of Sale) A POS system is used to record when goods or services
are sold to customers. POS software is usually included on cash registers at retail
locations to record a sale. This allows merchants to quickly review sales reports
on a consistent basis.
TRAN (Transaction Reference Number) The transaction reference number
is an invoice number and can be found on your terminal receipt.
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