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6.6 MOTO.
Transactions initiated by mail or telephone are known as MOTO (Mail Order or
Telephone Order) transactions. MOTO transactions can only be processed on Credit
and Charge cards and will only be available if your POS supports this functionality,
and is subject to Westpac approval. For more information on how to register as a
MOTO merchant, contact the Merchant Helpdesk.
Note:
•
Until you are registered as a MOTO or eCommerce merchant, you must not process
MOTO transactions.
•
An authorisation of a MOTO transaction only establishes that the funds are
available in the cardholder's account and that the card has not been reported
lost or stolen. It does not guarantee that the person whose name appears on
the card is making the purchase or that the purchase will not be subject to
a chargeback.
•
You will be liable for all chargebacks on MOTO transactions.
•
You must retain all merchant receipts for at least 18 months from the initial
transaction date.
Step
Terminal Display
1
1. Telephone Order
2. Mail Order
32
MOTO
8
0
Action
Once the MOTO transaction has been initiated
from the POS, the terminal will immediately
change to the MOTO screen.
Select the Mail Order or Telephone Order
option and press the
key.
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