Call Handling; Hold; Transfer; Conference - Mitel MiVOICE 5304 User Manual

Call Handling

Hold

To place a call on Hold:

Press the programmed Hold key.
To retrieve a call from Hold:
1. Lift the handset.
2. Press the flashing line key.
To retrieve a call from Hold at another phone, do one of the following:

Press the flashing line key.

Dial the appropriate feature access code and the number of the station that placed the call on
Hold.

Transfer

To Transfer an active call:
1. Press the programmed Transfer/Conference key.
2. Dial the number of the third party.
3. Do one of the following:

To complete the Transfer, hang up.

To announce the Transfer, wait for an answer, consult, and hang up.

To cancel the Transfer, press the programmed Cancel key.

Conference

To form a Conference when a two–party call is already in place, or to add another party to
an existing Conference:
1. Press the programmed Transfer/Conference key.
2. Dial the number of the next party.
3. Wait for an answer.
4. Press the programmed Transfer/Conference key.
MiVoice 5304 IP Phone User Guide
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