Mitel MiVoice 4420 IP Basic User Manual
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Mitel MiVoice 4420 IP Basic User Manual

Mitel MiVoice 4420 IP Basic User Manual

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MiVoice 4420 IP Basic (DBC 420)
for MiVoice MX-ONE
USER GUIDE
USER GUIDE
BES/DDC
EBC
HF
Tero Silvennoinen
MSE
mlundmark
Marie Lundmark

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  • Page 1 USER GUIDE MiVoice 4420 IP Basic (DBC 420) for MiVoice MX-ONE Marie Lundmark mlundmark Tero Silvennoinen BES/DDC USER GUIDE...
  • Page 2 Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.

  • Page 3: Important Safety Instructions And Introduction

    4420 IP B (DBC 420) MX-ONE OICE ASIC OICE IMPORTANT SAFETY INSTRUCTIONS AND INTRODUCTION IMPORTANT SAFETY INSTRUCTIONS (ENGLISH) When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: •...
  • Page 4 INTRODUCTION These directions for use describe the user procedures to handle the features available for MiVoice 4420 IP Basic, hereafter called DBC 420, when the telephone is used with MX-ONE Service Node. All the procedures, suffix digits, tone messages and times used in this document are according to the standard application system.
  • Page 5 4420 IP B (DBC 420) MX-ONE OICE ASIC OICE DBC 420 DBC 420 Dialog 4420 IP Basic Dialog 4420 IP Basic Conference Status Conference Status Transfer Diversion Transfer Follow me Inquiry Message Line 2 Free on 2nd Line 1 Inquiry Message Line 2 Free on 2nd...

  • Page 6: Power Feeding

    DBC 420 The Clear key is used to disconnect a call. Conference The Conference key is used for making conference calls. Follow-me The Follow-me key indicates activation/deactivation of Follow-me and absence information. Free on 2 The Free on 2 key is used to activate the possibility to receive a second call while you already have an active call.
  • Page 7 4420 IP B (DBC 420) MX-ONE OICE ASIC OICE Figure 2: Connecting the Telephone If a headset will be used, connect it according to 2 Connecting the Telephone on page 7 If your PC will use the same LAN outlet as your telephone, connect the PC as shown in 2 Connecting the Telephone on page 7 Note: When the telephone is starting, a connected PC will loose the LAN connection for approximately 10 seconds.

  • Page 8: Logging Off

    DBC 420 The telephone performs a test that the data circuits in the telephone work. If all goes well the Inquiry lamp is lit for 1 second. The telephone is automatically registered to the PBX. When the telephone is registered the Status lamp is lit (steady light).

  • Page 9: Menu Structure

    4420 IP B (DBC 420) MX-ONE OICE ASIC OICE Fault Probable cause Action or comment Status lamp blinking The lamp is lit during startup Ask administrator for phase, if it does not turn off after assistance. several minutes the reason may be: no DHCP access, no gatekeeper defined, not possible to register to the system...
  • Page 10 DBC 420 2.14.2.3 Changing from Monitor to Handset Lift the handset to change from a headset to the handset. 2.14.2.4 Changing from Handset to Monitor To change from a handset to a monitor, press the Speaker key and replace the handset.
  • Page 11 4420 IP B (DBC 420) MX-ONE OICE ASIC OICE Figure 4: Tone Signals Note: These are the standard tones, but they can differ depending on the market. Note: The conference tone can be disabled by the system administrator. 2.15.2 RING SIGNALS The following types of ring signals can be generated: Figure 5: Ring Signals...
  • Page 12 DBC 420 2.15.3 RINGING OPTIONS The following ringing options can be programmed on the Monitoring or Line keys: Silent. Periodic (repetitive) ring signal. Delayed start of the periodic ring signal. One muted ring signal. Only one ring signal is generated with a low level. One delayed and muted ring signal.

  • Page 13: Incoming Calls

    4420 IP B (DBC 420) MX-ONE OICE ASIC OICE INCOMING CALLS An incoming call is announced by ring signals and a flashing lamp. There are two different ring signals, one for internal and one for external calls. If the feature parallel ringing is activated, the call will ring on more than one telephone, see 3.7 Parallel Ringing on page 14.

  • Page 14: Immediate Speech Connection

    NCOMING ALLS • The calling party has initiated a Call waiting (and your telephone has category for receiving Call waiting calls). In this case you can have a call on the Line 2 key and a muted ring signal or call waiting tone, based on configuration in terminal, is heard.
  • Page 15 4420 IP B (DBC 420) MX-ONE OICE ASIC OICE on page 34. 3.7.2.2 To restore the parallel ringing It is possible to restore parallel ringing for a telephone by deactivating the Follow-me. 3.7.2.3 For one of the telephones in the list When the ringing has been prevented for one single telephone in the list, cancel Follow-me from this telephone, see 6.2.2 Canceling Follow-me From Your Own Phone on page 34.

  • Page 16: Outgoing Calls

    UTGOING ALLS OUTGOING CALLS CALLING ANOTHER EXTENSION You can call another extension by: Using a dialing procedure Lift the handset (dial tone). Dial the wanted extension number. Using a Dial-by-function key Lift the handset (dial tone). Press the Dial-by-function key. Using a Line or Monitoring key Lift the handset (dial tone).

  • Page 17: Making An External Call

    4420 IP B (DBC 420) MX-ONE OICE ASIC OICE If Call waiting to the wanted extension cannot be performed due to categorization you will continue to receive busy tone. Note: If the busy extension selects to ignore the Call waiting indication you can initiate automatic call back.

  • Page 18: Speed Dialing

    UTGOING ALLS SPEED DIALING 4.4.1 COMMON SPEED DIALING NUMBERS External telephone numbers that are of importance, and frequently used by everybody in the company are provided directly by the exchange. These speed dialing number numbers consist of 1-5 digits. Lift the handset (dial tone). Dial the speed dialing number.
  • Page 19 4420 IP B (DBC 420) MX-ONE OICE ASIC OICE 4.5.2 ANSWERING Answer in the normal way within 8 seconds otherwise the Call Back will be cancelled. After answer the system will call the extension number on which you made the call back.

  • Page 20: Dial By Name

    UTGOING ALLS Replace the handset. BYPASS 4.7.1 ORDERED BY AN EXTENSION If you urgently need to talk to a person whose calls are currently being diverted (Follow-me, External follow-me and Message diversion), or who has do-not-disturb active, and you have a category for bypass: Lift the handset (dial tone).

  • Page 21: Redialing Numbers

    4420 IP B (DBC 420) MX-ONE OICE ASIC OICE 4.11 RE-DIALING NUMBERS 4.11.1 RE-DIALING THE LAST EXTERNAL NUMBER Lift the handset (dial tone). Dial *** while in idle state or with dial tone. The last dialed external number is automatically re-dialed. 4.12 NAME AND NUMBER LOG Note: Not applicable.
  • Page 22 UTGOING ALLS • An unlocked extension is allowed to use Last Number Re-dial without a call discrimination check. • A locked extension is allowed to use Last Number Re-dial together with a call discrimination check. 4.13.2 PROCEDURE 4.13.2.1 Dialing from an Extension with a Common Authorization Code A specific procedure dialed from the extension must be used when making an authori- zation code call: Dial *72* authorization code#.
  • Page 23 4420 IP B (DBC 420) MX-ONE OICE ASIC OICE 4.13.2.4 Dialing with an Individual Authorization Code from Own Telephone A specific procedure dialed from the extension must be used when making an authori- zation code call: Dial *75*authorization code#. A verification tone is received. Continue with the external number.
  • Page 24 UTGOING ALLS Calls from an unlocked extension, when no authorization code is given, will use the common category or common service profile programmed for the extension. 4.13.2.8 Changing an Individual Authorization Code The individual authorization code can only be changed from your own telephone. A specific procedure dialed from the extension must be used when changing a indi- vidual authorization code: Dial *74* previous authorization code*new authorization code#.

  • Page 25: During Calls

    4420 IP B (DBC 420) MX-ONE OICE ASIC OICE DURING CALLS ADDITIONAL DIRECTORY NUMBER (ADN) Note: Not applicable. CALL WAITING If you urgently wish to contact a busy extension, you can indicate to that extension that there is a Call waiting. The Call waiting is indicated either by a tone (the busy extension is an analog extension) or as a second call (the busy extension is a digital system tele- phone or an IP telephone).
  • Page 26 URING ALLS CONFERENCE You can establish speech connections with up to seven parties. Only the conference leader (that is, the person initiating the conference call) can invoke participants. Note: The conference tone can by categorization be disabled. 5.3.1 INITIATING A CONFERENCE To initiate a conference, do the following: A call to the first party is established on the Line 1 key.
  • Page 27 4420 IP B (DBC 420) MX-ONE OICE ASIC OICE 5.3.4 LEAVING A CONFERENCE To leave a conference, replace the handset. Note: A tone burst is heard each time a participant enters or leaves the conference. The conversation is changed back to a normal two party connection when there is only two parties left.
  • Page 28 URING ALLS INQUIRY During the course of an ongoing call, you may call another extension or subscriber. When you have a speech connection on one of the Line keys, do the following to make an inquiry: Press Inquiry key or any idle Line key (Line 1 or 2). The connected party is auto- matically put on hold or common hold.
  • Page 29 4420 IP B (DBC 420) MX-ONE OICE ASIC OICE 5.9.1.1 Receiving a Call An incoming call to the monitored telephone is indicated on your IP telephone by the Monitoring key that starts flashing and a ring signal can also be heard. The type of ring signal can be changed by the end user, see 10.4 Programming the Type of Ring Signal on a Line or Monitoring key on page 48.

  • Page 30: Refer Back

    URING ALLS Note: Not applicable. 5.10.2 COMMON If your telephone is MNS represented on other telephones, and you park an ongoing call, then the call is put on common hold. However, if the ongoing call is a conference member/leader or other access line (Line 1 or Line 2) is already put on common hold, then common hold is not allowed.
  • Page 31 4420 IP B (DBC 420) MX-ONE OICE ASIC OICE 5.13 TIMER Note: Not applicable. 5.14 TRANSFER You can transfer a call to another extension (in your exchange or private network), subscriber or the operator assistant. If you have more than one parked call it will be the last parked call that will be transferred.

  • Page 32: Call Forwarding

    ORWARDING CALL FORWARDING DIVERSION 6.1.1 DIRECT DIVERSION If you are unable to accept calls you can have them directly diverted to an individual or, if no such position exists, three predetermined common answering positions. Depending on the type of calling party (internal, private network or external/public party) the calls are diverted to either the individual or common answering positions.This is set by the system administrator.
  • Page 33 4420 IP B (DBC 420) MX-ONE OICE ASIC OICE • Dial#21*own extension number# (dial tone). • Replace the handset. 6.1.1.5 Diversion to paging Direct diversion to paging is also supported, but with separate procedures *218/#218. 6.1.2 DIVERSION ON NO ANSWER If you are unable to accept calls, you can have them diverted to a predefined individual answering position.

  • Page 34: Internal Follow-Me

    ORWARDING 6.1.3.2 To cancel Using procedure • Lift the handset (dial tone). • Dial #212# (dial tone). • Replace the handset. INTERNAL FOLLOW-ME All calls to your extension are diverted to an extension of your choice, within the private network. For example, when you are working in another room and want your calls to follow you to that answering position.

  • Page 35: External Follow-Me

    4420 IP B (DBC 420) MX-ONE OICE ASIC OICE Replace the handset. The Follow-me key indicator is lit. To order follow-me from another telephone: Lift the handset (dial tone). Dial *21* own extension number * the extension number of the new answering position# (special dial tone).
  • Page 36 ORWARDING As a reminder that your telephone has external follow-me a text message is shown in the display, a special dial tone each time you lift the handset to make a call and the follow-me lamp is lit. 6.3.1 ORDERING EXTERNAL FOLLOW-ME FROM YOUR PHONE Follow-me key This key is used for indication that Follow-me is activated.

  • Page 37: Personal Number

    Await verification tone and replace the handset. PERSONAL NUMBER It is recommended to use Mitel CMG Office Web to setup up personal number profiles. This section describes the handling of the personal number feature when dialing proce- dures from your own telephone.
  • Page 38 ORWARDING 6.5.2 PROCEDURES PN indicates the personal number of the extension with the facility available. In most cases the personal number is the same number as your directory number. Please contact your system administrator in order to change the contents of the profile. 6.5.2.1 From Your Own Telephone The recommended value of the function code is 10, but other values can be used.

  • Page 39: Manual Message Waiting (Mmw)

    4420 IP B (DBC 420) MX-ONE OICE ASIC OICE MESSAGES MANUAL MESSAGE WAITING (MMW) If there is a message waiting, the corresponding lamp to the Message key will be on and you will hear a special dial tone after lifting the handset. 7.1.1 CALLING THE PARTY THAT REQUESTED MANUAL MESSAGE WAITING...

  • Page 40: Group Features

    ROUP EATURES GROUP FEATURES CALL PICK-UP GROUP 8.1.1 OWN GROUP If you are a member of a call pick-up group you can answer calls to any other member (extension) in the group: Lift the handset (dial tone). Dial *8# to answer the call. 8.1.2 ALTERNATIVE ANSWER GROUP One call pick up group can serve as an alternative group for another call pick up group.

  • Page 41: Internal Group Hunting

    4420 IP B (DBC 420) MX-ONE OICE ASIC OICE 8.2.3 BYPASS OF GROUP DO NOT DISTURB A categorized extension or a PBX operator can bypass group do not disturb by dialing the following procedure: • Lift the handset (dial tone) •...

  • Page 42: Other Features

    THER FEATURES OTHER FEATURES ACCOUNT CODE 9.1.1 GENERAL The feature account code provides two different functions: • Charge a call to an account code instead of charging it to the calling extension’s number. • Prevent unauthorized telecommunication use by forcing the user to dial an account code before dialing an external number.
  • Page 43 4420 IP B (DBC 420) MX-ONE OICE ASIC OICE The IP telephone cannot be an alarm extension, but can call an alarm extension. DATA PRIVACY Note: Not applicable. DIRECT IN-DIALING Normally the exchange has a direct in-dialing possibility, which enables external subscribers to call you directly without needing to go through the PBX operator assis- tant.

  • Page 44: Hot-Line (Non-Dialed Connection)

    THER FEATURES HOT-LINE (NON-DIALED CONNECTION) 9.8.1 DIRECT HOT-LINE An extension number can be defined as a direct hot-line. When the handset on the tele- phone is lifted or line-key is pressed, a call is automatically generated to a predefined extension position or external subscriber. The only call that can be placed from this type of line is the direct hot-line call.

  • Page 45: Malicious Call Tracing (Mct)

    4420 IP B (DBC 420) MX-ONE OICE ASIC OICE 9.10.2 PROCEDURE 9.10.2.1 Outgoing call Using LAC Lift the handset Dial LAC. If provided, a dial tone is received. Continue with the external number If no free trunk is selected a busy tone is received.

  • Page 46: Recorded Voice Announcement (Rva)

    THER FEATURES 9.13.1 NIGHT SERVICE COMMON All incoming calls are routed to one extension, and calls are answered in the normal way. 9.13.2 NIGHT SERVICE INDIVIDUAL One or more of the external lines in the exchange are routed to the designated exten- sion, and calls are answered in the normal way.
  • Page 47 4420 IP B (DBC 420) MX-ONE OICE ASIC OICE 9.15 PARALLEL RINGING If an extension part of parallel ringing list tries to activate or deactivate any of the below features, then the procedure is performed on the main directory number but not on itself.
  • Page 48 ETTINGS SETTINGS 10.1 PROGRAMMABLE FUNCTIONS IN THE TELEPHONE After the telephone has been initiated you can change some settings, see 11 Web Server on page 50: • Data assigned to programmable keys • Ring character setting • Hearing level 10.2 CHECKING THE FUNCTION KEYS It is possible to check the use of the different function keys, see 11 Web Server on page 10.3...

  • Page 49: Checking And Changing Network Settings

    4420 IP B (DBC 420) MX-ONE OICE ASIC OICE 10.7 CHECKING AND CHANGING NETWORK SETTINGS The network settings can only be checked by the administrator. Changing of IP addresses, are handled by the maintenance personnel, see installation instructions for DBC 420. 9/1553-ANF 901 54 Uen L1 2016-03-09...

  • Page 50: Web Server

    ERVER WEB SERVER From the web browser in your PC, you can access your IP telephone to handle data in the telephone. The following can be done: • Settings, programmable keys: Add, change and delete Dial-by-function key numbers. Change the type of ring signal for Monitoring keys. •...
  • Page 51 4420 IP B (DBC 420) MX-ONE OICE ASIC OICE 11.2 USING THE FUNCTION IN THE WEB INTERFACE Log on to the telephone by entering a the PIN in the PIN or Password text box. Use the same PIN as for logging on to the exchange. If you have no PIN for logging on to the exchange, use the default password Welcome (case sensitive) the first time you log on.
  • Page 52 Use the Designation Card Manager tool to print the correct card. DCM is available on the Internet. See the appropriate web page on: http://www.mitel.com. DCM is also included on the CD Enterprise Telephone Toolbox, which can be ordered through E-shop and Pocket SolveIT.

  • Page 53: List Of Features And Procedures

    4420 IP B (DBC 420) MX-ONE OICE ASIC OICE LIST OF FEATURES AND PROCEDURES Table 2 Features Alternatives Procedure (AS Standard) ACCOUNT CODE *61*account code# Finland, Norway: *71* AUTHORIZATION CODE Common code: - increase CoS *72*authorization Germany, The code# Netherlands, Sweden: *75* U.S.
  • Page 54 IST OF EATURES AND ROCEDURES - busy extension or no reply #37*extension U.S. and Canada number# #6*extension number# - busy external line #37*external U.S. and Canada number# #6*extension Number# - all ordered call backs #37# U.S. and Canada BYPASS *60*B-number# CALL PICK UP - individual Press 8 (suffix)
  • Page 55 4420 IP B (DBC 420) MX-ONE OICE ASIC OICE DIVERSION (see also Follow Me and Personal Number) - to activate direct diversion for *21# Destination number own extension must have been set by administrator. - to activate direct diversion for *21*extension another extension (remotely) number to divert*#...
  • Page 56 IST OF EATURES AND ROCEDURES EMERGENCY CALL Dial emergency number EXTERNAL FOLLOW-ME to public destinations - to order *22#route access U.S. and Canada: code and external *23# number# - to cancel #22# U.S. and Canada: #23# - to order from another extension *22* extension number to divert # route access code...
  • Page 57 4420 IP B (DBC 420) MX-ONE OICE ASIC OICE GENERAL DEACTIVATION #001# U.S. and Canada GROUP HUNTING and CASCADE RING GROUP - to leave all groups temporarily *21*own extension number# - to re-enter all groups #21# - to leave (log out of) a specific *29*group number# group temporarily - to re-enter (login to) a specific...
  • Page 58 IST OF EATURES AND ROCEDURES MESSAGE WAITING INDICATION - to cancel #91# MONITORING KEY (MNS KEY) - to answer a call press Monitoring - to make a call to the monitored lift handset and extension press Monitoring - pick up parked call press Monitoring NIGHT SERVICE Universal...
  • Page 59 4420 IP B (DBC 420) MX-ONE OICE ASIC OICE - to make a call to the monitored lift handset and extension press Monitoring - pick up call on common hold press Monitoring PERSONAL NUMBER (Call List) - to order/change Press the Call List key, or *10*list number# - to cancel (return to default list)

This manual is also suitable for:

Dbc 420Mivoice mx-one

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