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Related Manuals for Mitel MiVOICE 5304
Summary of Contents for Mitel MiVOICE 5304
- Page 1 MiVoice Business MiVOICE 5304 IP PHONE USER GUIDE...
- Page 2 The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.
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Page 3: Table Of Contents
Table of Contents About Your Phone ......................1 Ring/Message indicators ......................2 Function Keys ..........................3 Feature Keys ..........................3 Superkey............................ 3 Selecting Menu Options......................4 About Feature Access Codes ....................4 For Users on Resilient 3300 ICP Systems ................4 Tips for Your Comfort and Safety ................. - Page 4 MiVoice 5304 IP Phone User Guide Call Handling......................11 Hold ............................11 Transfer ........................... 11 Conference ..........................11 Conference Split ........................12 Swap............................12 Call Forward ..........................12 Call Forward - Remote (I'm Here).................... 13 Call Forward - End Chaining....................14 Call Forward - Override ......................
- Page 5 Table of Contents Hot Desk Log-Out ..........................22 Hot Desk Remote Logout ........................23 Tag Call ........................... 23 Call History ..........................24 Night Answer ........................... 25 Release ........................... 25 Handoff - Personal Ring Groups....................25 Group Presence........................26 Feature Access Codes ....................27...
- Page 6 MiVoice 5304 IP Phone User Guide...
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Page 7: About Your Phone
8 programmable keys for one-touch feature access and one prime line key. The personal key on the bottom is always your Prime Line. The 5304 IP Phone supports Mitel Call Control (MiNet) protocols and session initiated protocols (SIP). 5304 IP Phone... -
Page 8: Ring/Message Indicators
MiVoice 5304 IP Phone User Guide Elements of Your Phone Feature Function 1) Display Provides a two–line, 20–character liquid crystal display (LCD) viewing area that assists you in selecting and using phone features and identifying callers. When you are using the Superkey feature, prompts and feature information appear on the display screen. -
Page 9: Function Keys
MiVoice 5304 IP Phone User Guide Function Keys Your system administrator can program the following function keys on a personal key (PK): Hold Redial Cancel Transfer/Conference Message Waiting Note: Certain features as documented in this guide will only work if the associated function key has been programmed. -
Page 10: Selecting Menu Options
MiVoice 5304 IP Phone User Guide Selecting Menu Options To select menu items on the display, press *, 0 and # on the keypad. For example, if options *=YES 0=DEFAULT #=NO appear and you want to select YES, press *. -
Page 11: Tips For Your Comfort And Safety
MiVoice 5304 IP Phone User Guide Tips for Your Comfort and Safety Don't cradle the handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. -
Page 12: Customizing Your 5304 Ip Phone
MiVoice 5304 IP Phone User Guide Customizing Your 5304 IP Phone Ringer Control To adjust the Ringer Volume while the set is ringing: Press (UP) or (DOWN). To adjust the Ringer Pitch while the set is idle: 1. Press the programmed Superkey. -
Page 13: Feature Keys
MiVoice 5304 IP Phone User Guide Feature Keys You can use the programmed Superkey on your phone or the Desktop Tool to program the personal keys as speed call keys. The Desktop Tool is a browser–based interface that makes programming quick and easy. For more information on using the Desktop Tool, please contact your System Administrator. -
Page 14: Making And Answering Calls
MiVoice 5304 IP Phone User Guide Making and Answering Calls Make a call 1. Lift the handset. 2. If you want to use the non-Prime line, press the other line key. 3. Do one of the following: Dial the number ... -
Page 15: Redial
MiVoice 5304 IP Phone User Guide 4. Press 0 (Lookup). If the “Phonebook Lookup – Default to User Location” option is enabled on the system for your phone, the search is limited to names that share your location; otherwise, the entire directory is searched. -
Page 16: Speed Call Keys
MiVoice 5304 IP Phone User Guide Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed Call Key during a call to send a multi–digit password, for instance). -
Page 17: Call Handling
MiVoice 5304 IP Phone User Guide Call Handling Hold To place a call on Hold: Press the programmed Hold key. To retrieve a call from Hold: 1. Lift the handset. 2. Press the flashing line key. To retrieve a call from Hold at another phone, do one of the following: ... -
Page 18: Conference Split
MiVoice 5304 IP Phone User Guide To leave a Conference: Hang up or press the programmed Cancel key. Conference Split To Split a Conference and speak privately with the original party: 1. Press the programmed Transfer/Conference key. 2. Dial the appropriate feature access code. -
Page 19: Call Forward - Remote (I'm Here)
MiVoice 5304 IP Phone User Guide 6. Press *. 7. Dial the destination number. If you make an error while dialing, press * to correct errors. 8. Press (DOWN). To turn Call Forward on and off (once it has been programmed): 1. -
Page 20: Call Forward - End Chaining
MiVoice 5304 IP Phone User Guide To cancel Call Forward – Remote from the station that was forwarded: 1. Press the programmed Superkey. 2. Press # until "Call Forwarding?" appears. 3. Press * three times. 4. Press #. 5. Press the programmed Superkey. -
Page 21: Messaging - Advisory
MiVoice 5304 IP Phone User Guide Messaging - Advisory Advisory Messaging enables you to select a notice that appears on your phone display to inform people visiting your desk of your whereabouts. Select from a variety of advisory messages, including "On vacation", "In a meeting", or "Out to Lunch". -
Page 22: Using Advanced Features
MiVoice 5304 IP Phone User Guide Using Advanced Features Account Codes To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press #. To enter an Account Code during a call: 1. Press the programmed Transfer/Conference key. -
Page 23: Call Pickup
MiVoice 5304 IP Phone User Guide 2. Dial the directory number on which to park the call (not required if the number is programmed to a Call Park feature key). 3. To inform a user that a parked call is waiting, do one of the following: ... -
Page 24: Do Not Disturb
MiVoice 5304 IP Phone User Guide Do Not Disturb To activate or deactivate Do Not Disturb: Press the programmed Do Not Disturb feature key. To activate Do Not Disturb from a remote station: 1. Lift handset. 2. Dial the appropriate feature access code. -
Page 25: Direct Paging
MiVoice 5304 IP Phone User Guide Direct Paging Direct Paging allows you to page a party through the party’s handsfree speaker. If the paged party has Off-Hook Voice Announce enabled, the page will be heard even when the party is on a handset. -
Page 26: Phone Lock
MiVoice 5304 IP Phone User Guide Phone Lock Phone Lock prevents access to the features on a phone, with the following exceptions: unlocking the set via a user PIN Hot Desk Login and Logout support, and Emergency Call Notification support. -
Page 27: Music
MiVoice 5304 IP Phone User Guide Music To turn Music on and off when the phone is idle: Press the programmed Music feature key. Trunk Flash The Trunk Flash feature allows you to access Centrex features (if available) while you are talking on an outside call. -
Page 28: Hot Desking
MiVoice 5304 IP Phone User Guide To listen to a recording: 1. Lift the handset. 2. Access your voice mailbox. 3. Follow the prompts to retrieve the recording. Hot Desking Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone. -
Page 29: Hot Desk Remote Logout
MiVoice 5304 IP Phone User Guide Hot Desk Remote Logout A user who has forgotten to log out of a Hot Desking phone can be logged out using any phone that supports Hot Desk Remote Logout. To remotely log out a Hot Desking phone: 1. -
Page 30: Call History
MiVoice 5304 IP Phone User Guide Call History Call History keeps track of the names (if available) and telephone numbers of missed calls, answered incoming external calls, and outgoing external calls. Once enabled on your phone by your system administrator, it functions automatically. -
Page 31: Night Answer
MiVoice 5304 IP Phone User Guide Night Answer Office telephone systems are often placed into Night Answer after regular hours. Calls then ring alternate answer points—either designated extensions or a night bell. You can dial the Trunk Answer From Any Station (TAFAS) code to answer calls ringing the night bell. If permitted by system programming, you can put your phone into one of two night answer modes, Night1 or Night2. -
Page 32: Group Presence
MiVoice 5304 IP Phone User Guide To Push an in-progress call to the PRG: Press the programmed Handoff key. To Pull an in-progress call from another member of the PRG: Lift the handset. Press the programmed Handoff key. -
Page 33: Feature Access Codes
MiVoice 5304 IP Phone User Guide Feature Access Codes Feature Access Codes Account Code Attendant Call Hold - Remote Retrieve Call Forwarding - Busy (Ext. & Int. Source) **70 Call Forwarding - Busy (Ext. Source) Call Forwarding - Busy (Int. Source) - Page 34 MiVoice 5304 IP Phone User Guide Feature Access Codes Cancel Call Forwarding Follow Me Cancel Call Forwarding Follow Me - Remote **77 Cancel Call Forwarding Follow Me - Third Party **10 Clear All Features *#*# Conference Call Conference Call Split...
- Page 35 MiVoice 5304 IP Phone User Guide Feature Access Codes Personal Speedcall - Store Remote Clear All Features Remote Hot Desking Logout Repeat Last Number Saved Save Last Number **79 Tag Call Tone Demonstration Trunk Answer From Any Station (TAFAS) Trunk Double Flash...
- Page 36 © Copyright 2016, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trademarks of Mitel Networks Corporation. Any reference to third party trademarks are for reference only and Mitel makes no representation of the ownership of these marks.