Poly VVX 600+ Series User Manual
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Poly VVX 600+ Series User Manual

Business media phones, expansion modules and compatible camera
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Poly VVX Business Media Series Phone
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Business Media Phones
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1500 Business Media,
VVX Expansion Modules,
and VVX Compatible Camera
UC Software 5.5.0 | 5.16 | 3725-46211-006A
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  • Page 1 Poly VVX Business Media Series Phone User Guide ® Poly Business Media Phones USER GUIDE Poly VVX 101, 201, 300+ Series, 400+ Series, 500+ Series, 600+ Series, 1500 Business Media, VVX Expansion Modules, and VVX Compatible Camera UC Software 5.5.0 | 5.16 | 3725-46211-006A GoMomentum.com...
  • Page 2 Poly VVX Business Media Series Phone User Guide © Copyright 2016, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc.

  • Page 3: Table Of Contents

    Poly VVX Business Media Series Phone User Guide Contents Before You Begin ........... .1 Who Should Read this Guide? .
  • Page 4 Poly VVX Business Media Series Phone User Guide Contents Logging Into and Locking Your Phone ........26 Log In to Your Phone .
  • Page 5 Poly VVX Business Media Series Phone User Guide Contents Answering Audio Calls ........... .38 Answer an Incoming Call .
  • Page 6 Poly VVX Business Media Series Phone User Guide Contents Disable Remote Office ..........50 Edit Your Remote Office Number .
  • Page 7 Poly VVX Business Media Series Phone User Guide Contents Mute and Unmute Individual Advance Conference Participants ....61 Remove Advanced Conference Participants ....... .61 Shared Lines .
  • Page 8 Poly VVX Business Media Series Phone User Guide Contents Push an Active Call to an Executive ......... .71 Pick Up a Held Executive Call on a Shared Line .
  • Page 9 Poly VVX Business Media Series Phone User Guide Contents Exit Full Screen View ............87 Stop Sending Video .
  • Page 10 Poly VVX Business Media Series Phone User Guide Contents Save a Global Address Book Contact to the Contact Directory ....100 Save Global Address Book Search Results ....... .101 Using the Personal Address Book .
  • Page 11 Poly VVX Business Media Series Phone User Guide Contents Update Your Buddy Status ..........112 Automatically Update Your Buddy Status .
  • Page 12 Poly VVX Business Media Series Phone User Guide Contents Return to Day View ............125 Meeting Reminders .
  • Page 13 Poly VVX Business Media Series Phone User Guide Contents Disable the Screen Saver ..........140 Use Your Phone as a Digital Picture Frame .
  • Page 14 Poly VVX Business Media Series Phone User Guide Contents VVX Expansion Module Hardware Features ........160 Connect VVX Expansion Modules .
  • Page 15 Poly VVX Business Media Series Phone User Guide Contents Troubleshoot Audio and Echo Issues ......... . .179 Bluetooth Headset .

  • Page 16: Before You Begin

    Poly VVX Business Media Series Phone User Guide Before You Begin This Polycom VVX Business Media Phones User Guide uses a number of conventions that help you to understand information and perform tasks. See the Polycom VVX Business Media Phones Regulatory Notices guide for all regulatory and safety guidance.
  • Page 17 Poly VVX Business Media Series Phone User Guide Before You Begin ● Polycom VVX 600 ● Polycom VVX 601 ● Polycom VVX 1500 ● Polycom VVX Camera ● Polycom VVX Expansion Modules You can view the following types of documents on each product page: ●...

  • Page 18: Overview Of Polycom Vvx Business Media Phones

    Poly VVX Business Media Series Phone User Guide Overview of Polycom VVX Business Media Phones Before you use your phone, take a few moments to familiarize yourself with its features and user interface. This section details your phone's components, the screen layout of your phone, and how to navigate your phone's interface.
  • Page 19 Poly VVX Business Media Series Phone User Guide Overview of Polycom VVX Business Media Phones Figure 1: VVX 101 and 201 hardware features VVX 101 and 201 Hardware Feature Descriptions Reference Number Feature Feature Description Hookswitch Cradles the handset and end calls.

  • Page 20: Vvx 300 Series Hardware

    Poly VVX Business Media Series Phone User Guide Overview of Polycom VVX Business Media Phones VVX 101 and 201 Hardware Feature Descriptions (continued) Reference Number Feature Feature Description Soft keys Enable you to select context sensitive keys that display along the bottom of the screen.

  • Page 21: Vvx 400 Series Hardware

    Poly VVX Business Media Series Phone User Guide Overview of Polycom VVX Business Media Phones VVX 300 Series Hardware Feature Descriptions (continued) Reversible Secures the handset in the cradle when your phone stand is positioned at a high angle. To secure the handset, remove the tab, reverse it so the protrusion points up, and re-insert it.
  • Page 22 Poly VVX Business Media Series Phone User Guide Overview of Polycom VVX Business Media Phones Figure 3: VVX 400 series hardware features VVX 400 Series Hardware Feature Descriptions Reference Feature Feature Description Number Security slot Enables you to attach a universal security cable lock to your phone so you can (on top) secure it to a desktop.

  • Page 23: Vvx 500 Series And Vvx 600 Series Hardware

    Poly VVX Business Media Series Phone User Guide Overview of Polycom VVX Business Media Phones VVX 400 Series Hardware Feature Descriptions (continued) Mute key Mutes local audio during calls and conferences. The key glows red when activated. Speakerphone Enables you to place and receive calls using the speakerphone. The key glows green when activated.
  • Page 24 Poly VVX Business Media Series Phone User Guide Overview of Polycom VVX Business Media Phones Figure 4: VVX 500 series and VVX 600 series hardware features VVX 500 Series and 600 Series Hardware Feature Descriptions Reference Feature Feature Description Number...

  • Page 25: Vvx 1500 Hardware

    Poly VVX Business Media Series Phone User Guide Overview of Polycom VVX Business Media Phones VVX 500 Series and 600 Series Hardware Feature Descriptions (continued) Touchscreen Enables you to select items and navigate menus on the touch-sensitive screen. Tap the screen to select and highlight screen items. To scroll, touch the screen, and swipe your finger up, down, right, or left.
  • Page 26 Poly VVX Business Media Series Phone User Guide Overview of Polycom VVX Business Media Phones VVX 1500 Hardware Feature Descriptions Reference Feature Feature Description Number Camera Provides near-site video. The camera barrel is located directly behind the camera lens. The camera barrel adjusts the camera angle.

  • Page 27: Securing Your Phone With The Security Slot

    Poly VVX Business Media Series Phone User Guide Overview of Polycom VVX Business Media Phones VVX 1500 Hardware Feature Descriptions (continued) Arrow keys Enable you to scroll through lists, highlight items, and scroll through active and inactive calls. The Left and Right arrow keys enable you to enable and disable fields, scroll through values for a field, and position the cursor within text to update the text.

  • Page 28: Calls Screen

    Poly VVX Business Media Series Phone User Guide Overview of Polycom VVX Business Media Phones A Page Indicator also displays at the bottom of the screen to show the page you are currently viewing, as shown next. On VVX 500/501 and 600/601 phones, you can press and hold the Page Indicator to control how many icons display on the Home screen.

  • Page 29: Display The Calls Screen

    Poly VVX Business Media Series Phone User Guide Overview of Polycom VVX Business Media Phones Figure 8: Calls screen on VVX 500 and 600 series phones Display the Calls Screen When you have more than one call on your phone, you can display the Calls screen from any other screen on your phone.

  • Page 30: Display The Lines Screen

    Poly VVX Business Media Series Phone User Guide Overview of Polycom VVX Business Media Phones Display the Lines Screen You can view the Lines screen at any time on your phone from any other screen. » Press the Home key...

  • Page 31: Icons And Status Indicators

    Poly VVX Business Media Series Phone User Guide Overview of Polycom VVX Business Media Phones ● If your phone has multiple calls, or one held call, you can access the Home, Lines, and Calls screen. On VVX 1500 phones, the Home screen is the default screen, and you can only view the Active Call screen when your phone has an active call in progress.
  • Page 32 Poly VVX Business Media Series Phone User Guide Overview of Polycom VVX Business Media Phones Icons on VVX 101 and 201 Phones (continued) Icon Description Icon Description Received call Presence status (Away) Missed call Presence status (Do Not Disturb) Favorite...
  • Page 33 Poly VVX Business Media Series Phone User Guide Overview of Polycom VVX Business Media Phones Icons on VVX 300 Series Phones (continued) Favorite Presence status (Offline) Do Not Disturb enabled Presence status (Unknown) Icons on VVX 400 Series Phones Icon...
  • Page 34 Poly VVX Business Media Series Phone User Guide Overview of Polycom VVX Business Media Phones Icons and Status Indicators on VVX 500 Series and 600 Series Phones Icon Description Icon Description Registered line Status indicators in Lines screen. A flashing red bar indicates held calls.
  • Page 35 Poly VVX Business Media Series Phone User Guide Overview of Polycom VVX Business Media Phones Icons and Status Indicators on VVX 1500 Icon Description Icon Description Line (registered, private) Audio-only Call Line (registered, shared) Audio Call with Polycom HD Voice...

  • Page 36: Entering Information In Data Fields

    Poly VVX Business Media Series Phone User Guide Overview of Polycom VVX Business Media Phones Icons and Status Indicators on VVX 1500 (continued) Presence status (Busy) Presence status (Offline) Presence status (Away) Presence status (No information) ELATED INFORMATION Status Indicators and Messages for the VVX Camera...

  • Page 37: Entering Information Using The Dial Pad

    Poly VVX Business Media Series Phone User Guide Overview of Polycom VVX Business Media Phones ELATED INFORMATION Entering Information Using the Dial Pad Enter Information Using the Onscreen Keyboard Entering Information Using the Dial Pad You can use the dial pad keys on your phone console to edit or update field information. The following table describes how to enter different types of data on your phone using the dial pad.

  • Page 38: Enter Information Using The Onscreen Keyboard

    Poly VVX Business Media Series Phone User Guide Overview of Polycom VVX Business Media Phones Enter Information Using the Onscreen Keyboard The onscreen keyboard is available on VVX1500, 500, and 600 phones, and the keyboard enables you to enter field information using your touchscreen. The onscreen keyboard is displayed on screen when data fields are available.

  • Page 39: Using The Pinyin Input Widget

    Poly VVX Business Media Series Phone User Guide Overview of Polycom VVX Business Media Phones Note: For more information on the PinYin text input method, see the Nuance’s XT9 Smart Input web site. Using the PinYin Input Widget You can enter Chinese characters in the contact directory, corporate directory, and browser using the PinYin input widget and the dial pad keys or onscreen keyboard.
  • Page 40 Poly VVX Business Media Series Phone User Guide Overview of Polycom VVX Business Media Phones 1 Tap 2 Tap to verify that PinYin is the default input mode. A list of language options display. 3 Ensure that XT9 PinYin is selected.

  • Page 41: Logging Into And Locking Your Phone

    Poly VVX Business Media Series Phone User Guide Logging Into and Locking Your Phone VVX business media phones enable you to log in to your phone with login credentials, sign into the phone with your BroadSoft UC-One credentials, or lock your phone.

  • Page 42: Log Out Of Your Phone

    Poly VVX Business Media Series Phone User Guide Logging Into and Locking Your Phone Log Out of Your Phone After you use a phone, make sure you log out to prevent access to your personal settings. When you log out of a phone, your personal profile is no longer accessible, and the phone displays either the User Login screen for the next user or the default phone profile.

  • Page 43: Log Out Of A Visitor Desk Phone

    Poly VVX Business Media Series Phone User Guide Logging Into and Locking Your Phone  If you do not see the Visitor Login screen, press the Visitor Login soft key or navigate to Settings > Features > Visitor Desk Phone > Visitor Login.

  • Page 44: Log In To A Guest Acd Phone

    Poly VVX Business Media Series Phone User Guide Logging Into and Locking Your Phone After you log out of the host phone, you can no longer view your guest profile information on the host phone, and you cannot view any changes or call history made on the host phone on your primary phone. If you are logged into your ACD account when you log out of the host phone, you are automatically logged out of your ACD account.

  • Page 45: Locking Your Phone

    Poly VVX Business Media Series Phone User Guide Logging Into and Locking Your Phone 2 Enter the Server Address. 3 For User, enter the username for your account. 4 For Password, enter your password for your account. ELATED INFORMATION Log In to a Host Phone...

  • Page 46: Unlock Your Phone

    Poly VVX Business Media Series Phone User Guide Logging Into and Locking Your Phone 3 Select Lock. Your phone is locked. Tip: You can quickly lock your phone by selecting the Lock soft key. When you do this, you cannot choose how to handle incoming calls.

  • Page 47: Audio Calls

    Poly VVX Business Media Series Phone User Guide Audio Calls VVX business media phones enable you to place and answer SIP and H.323 calls, ignore incoming calls from all or individual contacts, place and manage conference calls, manage calls on shared lines, and perform server-dependent tasks.

  • Page 48: Place A Call From The Dialer

    Poly VVX Business Media Series Phone User Guide Audio Calls ELATED INFORMATION Place a Video Call Place a Call from the Dialer The Dialer enables you to enter a number to place a call and displays a list of previously placed calls. As you enter numbers, the Dialer displays a list of similar numbers in your directory.

  • Page 49: Calling Favorites

    Poly VVX Business Media Series Phone User Guide Audio Calls Calling Favorites You can call your favorites from the Favorites list or by selecting a favorite on your Home or Lines screen. On VVX 1500 phones, you can call a favorite on the Home screen.

  • Page 50: Call A Contact From The Directory Search Screen

    Poly VVX Business Media Series Phone User Guide Audio Calls 4 From the Contact Information screen, select the contact's phone number. The call is automatically placed on VVX 500/501 and 600/601 phones. 5 On VVX 101, 201, 300 series, 400 series, and 1500 phones, select Dial.

  • Page 51: Place An Intercom Call During A Call

    Poly VVX Business Media Series Phone User Guide Audio Calls 3 Select Dial, or on VVX 500/501 and 600/601 phones, tap The phone plays a tone and the call is answered automatically on the contact's phone. 4 Speak your message and wait for a response.

  • Page 52: Redial A Number

    Poly VVX Business Media Series Phone User Guide Audio Calls 3 Select Line ID Delivery Blocking and select Enabled. Your number does not display when you place calls to contacts. Redial a Number Your phone automatically keeps a record of all the calls placed on your phone. You can recall the last contact you call using the Redial icon or soft key.

  • Page 53: Set A Protocol For Placing Calls Automatically

    Poly VVX Business Media Series Phone User Guide Audio Calls 2 In the Dialer, tap Use H.323 to place an H.323 call. H.323 is displayed in the number field. Your phone uses the H.323 protocol for all subsequent calls until you select a different protocol.

  • Page 54: Answer A Call From The Calls Screen

    Poly VVX Business Media Series Phone User Guide Audio Calls Note: Your system administrator can enable the screen to flash bright orange when you have an incoming call. The screen continues to flash until the incoming call is displayed in the Home or Calls screen. For more information about this feature, contact your system administrator.

  • Page 55: Answer A Call On A Locked Phone

    Poly VVX Business Media Series Phone User Guide Audio Calls 4 Select Microphone Mute, and choose Yes (the default setting) to mute the microphone for auto-answered calls. 5 For VVX 1500, 500/501, and 600/601 phones, select Video Mute, and select Yes to mute the video when video calls are auto-answered.

  • Page 56: Switch Among The Handset, Headset, And Speakerphone

    Poly VVX Business Media Series Phone User Guide Audio Calls Switch among the Handset, Headset, and Speakerphone You can place and answer calls on your phone using the handset, speakerphone, or headset. You can alternate among the three modes during calls, if available.

  • Page 57: Resume A Call

    Poly VVX Business Media Series Phone User Guide Audio Calls Resume a Call You can view and resume all held calls in the Active Call, Lines, and Calls screens. » Do one of the following:  Select Resume.  From the Calls screen, select the call to highlight it, and select Resume.

  • Page 58: Transfer A Call

    Poly VVX Business Media Series Phone User Guide Audio Calls 1 Navigate to Settings > Basic > Preferences > Default Transfer Type. For VVX 1500 phones, navigate to Menu > Settings > Basic > Preferences > Default Transfer Type. 2 On the Default Transfer Type screen, choose a transfer type.

  • Page 59: Retrieve A Broadsoft Call

    Poly VVX Business Media Series Phone User Guide Audio Calls ● The message “Call is parked” in the status bar ● An audio notification plays, if enabled by your administrator. Audio notifications are not available for BLF monitored contacts. The Call Park icon also displays for shared lines, monitored contacts, and for lines and monitored contacts on VVX Color Expansion Modules.

  • Page 60: Ignore A Parked Call

    Poly VVX Business Media Series Phone User Guide Audio Calls Ignore a Parked Call You can choose to ignore a parked call instead of retrieving the call. Ignoring the parked call removes the parked call icon, but the call remains parked on your line until the call is retrieved, the retrieval time expires, or the call is ended.

  • Page 61: Display Calls From The Calls Screen

    Poly VVX Business Media Series Phone User Guide Audio Calls Display Calls from the Calls Screen You can also view multiple calls on your line from the Calls screen. Figure 3: Active and held calls for each line on the Calls screen on 400 series »...

  • Page 62: View A List Of Calls

    Poly VVX Business Media Series Phone User Guide Audio Calls Figure 4: Active and held calls on a VVX 1500 phone A green bar on the line key indicates the line has an active call, and a flashing red bar indicates the line has one or more held calls.

  • Page 63: Managing Calls Remotely

    Poly VVX Business Media Series Phone User Guide Audio Calls  Tap Conference to initiate a conference call. Managing Calls Remotely When your phone is registered with a BroadWorks server, and you are signed in to the phone with your BroadSoft UC-One credentials, you can manage calls to your line remotely from any of your phones using the BroadWorks Anywhere or Remote Office features.

  • Page 64: Edit Broadworks Anywhere Locations

    Poly VVX Business Media Series Phone User Guide Audio Calls Edit BroadWorks Anywhere Locations After you enable BWA and add locations on your VVX business media phone, you can edit the added BWA locations. 1 Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings.

  • Page 65: Add A Remote Office Number

    Poly VVX Business Media Series Phone User Guide Audio Calls Add a Remote Office Number You can add one number only as your remote office number. 1 Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings.

  • Page 66: Ignore Or Silence An Incoming Call

    Poly VVX Business Media Series Phone User Guide Audio Calls Ignore or Silence an Incoming Call You can ignore or silence a call to stop your phone from ringing. Even if you ignore the call and silence the ringer, an incoming call notification continues to display on your phone.

  • Page 67: Enable And Disable Do Not Disturb

    Poly VVX Business Media Series Phone User Guide Audio Calls ● On 500 series, and 600 series phones, the DND icon on the Home screen changes from On VVX 400 series, the DND icon on the Home screen changes from...

  • Page 68: Reject Anonymous Calls

    Poly VVX Business Media Series Phone User Guide Audio Calls 3 From the Do Not Disturb screen, select Enable. Reject Anonymous Calls When your phone is registered with a BroadWorks server, and you are signed into the phone with your BroadSoft UC-One credentials, you can use the Anonymous Call Reject (ACR) feature to automatically reject anonymous calls to your line from callers who have restricted their caller identification.

  • Page 69: Forward All Incoming Calls To A Contact

    Poly VVX Business Media Series Phone User Guide Audio Calls Forward All Incoming Calls to a Contact You can set up your phone to forward all incoming calls to a contact using one of the following forwarding types: ● Always Forwards all incoming calls.
  • Page 70 Poly VVX Business Media Series Phone User Guide Audio Calls 5 Select Auto Divert > Enabled. 6 Select Save. momentumtelecom.com/support 888.538.3960...

  • Page 71: Conference Calls

    Poly VVX Business Media Series Phone User Guide Conference Calls You can initiate audio conference calls with various contacts on your VVX business media phone. When you initiate a conference call, you can hear audio for two or more contacts, manage conference participants, and join calls into a conference or split a conference into individual calls.

  • Page 72: Initiate A Conference Call

    Poly VVX Business Media Series Phone User Guide Conference Calls Initiate a Conference Call You can initiate a conference by calling two people and selecting the Conference soft key or hard key. Note: When your phone is set up for single key press conferences, you do not need to tap the Conference soft key or press the Conference key a second time to join parties to a conference call.

  • Page 73: Resume A Conference Call

    Poly VVX Business Media Series Phone User Guide Conference Calls Resume a Conference Call Resuming a held conference call enables all participants to hear the audio of everyone on the call. » Select Resume. Split a Conference Call When you split a conference, you end the conference call and place the other two people on hold. You can split an active or held conference call.

  • Page 74: Alcatel-Lucent Advanced Conference Calls

    Poly VVX Business Media Series Phone User Guide Conference Calls  Select Information to view information about the participant's call status. When you select Information, a screen is displayed listing the person's information, as shown next. 5 Select Back to exit the conference management function.

  • Page 75: Add Contacts To An Advanced Conference Call

    Poly VVX Business Media Series Phone User Guide Conference Calls 1 During an active call, select the Conference soft key. The call is held. 2 Enter another contact's number or select a contact from the directory or the call lists.

  • Page 76: Exit Participant Roster

    Poly VVX Business Media Series Phone User Guide Conference Calls Exit Participant Roster When you exit the Roster, you cannot view the list of conference participants. » Press Exit. Return to Participant Roster You can return to the Roster at anytime during an active conference.

  • Page 77: Shared Lines

    Poly VVX Business Media Series Phone User Guide Shared Lines All VVX business media phones, except VVX 101, support multiple and shared lines. Your administrator can customize your phone so that you have multiple shared lines enabled. Shared Line Limitations The following features are not available or have limitations on phones with shared lines: ●...

  • Page 78: Barge In On Calls For Busy Lamp Field Lines

    Poly VVX Business Media Series Phone User Guide Shared Lines the call on hold and displays the line as busy on the other phones on the shared line. Contact your system administrator to find out if this feature is available on your phone.

  • Page 79: Genband's Multiple Appearance Directory Number - Single Call Appearance

    Poly VVX Business Media Series Phone User Guide Shared Lines GENBAND's Multiple Appearance Directory Number - Single Call Appearance When your phone is registered with the GENBAND server, you can use the Multiple Appearance Directory Number - Single Call Appearance (MADN-SCA) feature to share a single line with other contacts as a member of a Multiple Appearance Directory Number (MADN) group.

  • Page 80: Resume A Held Madn Call

    Poly VVX Business Media Series Phone User Guide Shared Lines » Select the End Call soft key, or place the handset in the cradle. Your connection to the bridge call is ended, and the other call participants remain on the call.

  • Page 81: Enable Privacy On A Bridge Call

    Poly VVX Business Media Series Phone User Guide Shared Lines 1 During an active call, press the PRLA soft key or select Hold and dial the PRLA code given to you by your administrator. For example, dial *921. A confirmation tone plays, and the call is resumed automatically. Privacy is disabled for the call and any member can barge in on the call.

  • Page 82: Bridge In To An Active Call

    Poly VVX Business Media Series Phone User Guide Shared Lines Bridge In to an Active Call Multiple group members can bridge into one call if the call is public. After a group member bridges into a call, the call becomes a bridge call—a call between two or more SCAP members and another party.

  • Page 83: Holding Or Passing Calls

    Poly VVX Business Media Series Phone User Guide Shared Lines Holding or Passing Calls You can choose to hold or pass a call on the shared SCAP line. When you place a call on hold, the call is held on your phone, only you can view the held status of the call, and only you can resume the call.

  • Page 84: Add Numbers To Your Simultaneous Ring List

    Poly VVX Business Media Series Phone User Guide Shared Lines 2 Select a line. 3 Select Simultaneous Ring Personal. 4 Select Status > Enabled. Add Numbers to Your Simultaneous Ring List You can add up to 10 extensions and phone numbers to the Simultaneous Ring list. When you add an extension or a phone number, you can choose to enable Answer Confirmation Required, which notifies you when a call is answered on one of the added numbers.

  • Page 85: Filter Executive Calls

    Poly VVX Business Media Series Phone User Guide Shared Lines The following conditions apply to private or shared lines set as an Executive or Assistant: ● For shared lines, the status of any executive calls display on the shared line on the executive and assistant’s phone.

  • Page 86: Answering Executive Calls

    Poly VVX Business Media Series Phone User Guide Shared Lines 1 On the assistant’s phone, navigate to Settings > Basic > Executive Management. 2 Select Executives, then choose an executive. 3 Select Call Screening, then select On. The executive receives the incoming call notification for all filtered executive calls.

  • Page 87: Pick Up A Held Executive Call On A Private Line

    Poly VVX Business Media Series Phone User Guide Shared Lines Pick Up a Held Executive Call on a Private Line On private lines, the executives and assistants can pick up held calls on the other's phone, but they cannot view the status of a call or choose which held call to pick up.

  • Page 88: Divert Filtered Executive Calls

    Poly VVX Business Media Series Phone User Guide Shared Lines Divert Filtered Executive Calls As an assistant, you can choose to divert filtered calls for all assigned executives to another assistant, contact, or phone. 1 Navigate to Settings > Basic > Executive Management.

  • Page 89: Recording Audio Calls

    Poly VVX Business Media Series Phone User Guide Recording Audio Calls On VVX 401/411, 500/501, 600/601, and 1500 phones, you can record audio calls onto a USB flash drive connected to your phone. Recordings are stored as .wav files on the USB flash drive, and you can record up to four hours in one file.

  • Page 90: Manage A Call While Recording

    Poly VVX Business Media Series Phone User Guide Recording Audio Calls Note that some tones made on your contact's phone are recorded. When you mute the microphone while recording, your audio is muted and only other participants' audio in the call are recorded.

  • Page 91: Record A Conference Call

    Poly VVX Business Media Series Phone User Guide Recording Audio Calls Record a Conference Call You can record a conference call in the same way as an active call with the following exceptions: ● All conference call participants are recorded. When a conference participant mutes his or her audio, that participant is not recorded.

  • Page 92: Pause And Resume Played Recordings

    Poly VVX Business Media Series Phone User Guide Recording Audio Calls Pause and Resume Played Recordings While you're playing a recording, you can pause the recording, perform another tasks on your phone, and resume the recording at any time. When you receive an incoming call while playing a recording, the recording is paused automatically. If you do not answer or reject the incoming call, the recording remains paused until you select Resume.

  • Page 93: Video Calls

    Poly VVX Business Media Series Phone User Guide Video Calls Your administrator can enable your VVX 1500, 500/501 and 600/601 phone to receive and transmit video during calls. The VVX 1500 phones have a built-in camera, but the VVX 500/501 and 600/601 phones need a VVX Camera to transmit video.

  • Page 94: Using A Vvx Camera

    Poly VVX Business Media Series Phone User Guide Video Calls Using a VVX Camera With the Polycom VVX Camera attached to your VVX 500/501 or 600/601 phone, you can transmit video to contacts during calls. For information on attaching the VVX Camera to your phone, see the VVX Camera...
  • Page 95 Poly VVX Business Media Series Phone User Guide Video Calls VVX Camera LED Indicators LED State Phone State No LED One of the following: ● Phone has no power ● Camera shutter is closed Flashes red and green Camera is booting up...

  • Page 96: Changing Video Call Settings

    Poly VVX Business Media Series Phone User Guide Video Calls VVX Camera Messages (continued) VVX Camera attached. Video available when next idle. Indicates that your camera is ready to use for your next video call. VVX Camera removed. Indicates that you have detached your camera from your phone.

  • Page 97: Change Video Clarity

    Poly VVX Business Media Series Phone User Guide Video Calls 1 Navigate to Settings > Basic > Video > Video Call Settings. For VVX 1500 phones, navigate to Menu > Settings > Basic > Video > Video Call Settings. 2 From the Video Call Settings screen, select Auto Start Video Tx > Disabled.

  • Page 98: Changing The Video Call And Pip Displays

    Poly VVX Business Media Series Phone User Guide Video Calls Changing the Video Call and PIP Displays You can set up your phone so that it displays all video during calls in specific ways. You can choose to do the following: ●...

  • Page 99: Change How Pip Video Displays

    Poly VVX Business Media Series Phone User Guide Video Calls ELATED INFORMATION Change Video Clarity Change How Far-Side Video Displays Managing Audio and Video Calls Display All Video Calls in Full Screen Mode Change How PIP Video Displays You can update the way the PIP is displayed when you're in full screen mode, when you view the far-side, or when you view your video on the full screen.

  • Page 100: Display All Video Calls In Full Screen Mode

    Poly VVX Business Media Series Phone User Guide Video Calls Figure 4: Far-side video display settings 1 Navigate to Settings > Basic > Video > Video Screen Mode. For VVX 1500 phones, navigate to Menu > Settings > Basic > Video > Video Screen Mode.

  • Page 101: Place A Video Call

    Poly VVX Business Media Series Phone User Guide Video Calls Place a Video Call If your phone is set to transmit video automatically for calls, then your video stream is sent for all calls placed on your phone. If your phone is set to place audio-only calls by default, you can start sending video during an active call.

  • Page 102: Exit Full Screen View

    Poly VVX Business Media Series Phone User Guide Video Calls Figure 5: Full screen mode on VVX 600/601 phone » Do one of the following:  Tap Video > Full Screen.  Tap Exit Full Screen View You can exit full screen view and video in your default video display.

  • Page 103: No Video From The Far Side

    Poly VVX Business Media Series Phone User Guide Video Calls No Video from the Far Side If the far side stops sending video, a No Video icon is displayed on your phone, as shown in the next figure. If the far side is unable to send video, a thunderbolt icon is displayed next to the No Video icon, as shown next.

  • Page 104: Managing Video Calls Without A Vvx Camera

    Poly VVX Business Media Series Phone User Guide Video Calls video enabled who joined the conference. If you use the Join soft key to set up the conference, you see the video of the person who was held just prior to joining the conference.

  • Page 105: Handling A Mixture Of Video And Audio-Only Calls

    Poly VVX Business Media Series Phone User Guide Video Calls  Tap Video, and select Full Screen. Full-screen video displays. Call details display at the bottom of the screen, along with an icon that you can select to exit full screen mode, as displayed next. The call details display for five seconds, and then disappear.
  • Page 106 Poly VVX Business Media Series Phone User Guide Video Calls ● Video and Audio You have the option to choose a call mode, either video or audio-only. If this option is set up on your phone, you can choose the call mode on a call-by-call basis, as well as choose a mode to apply to all the calls you place.

  • Page 107: Call Lists And Directories

    Poly VVX Business Media Series Phone User Guide Call Lists and Directories All VVX business media phones support a Recent Calls list, a Contact Directory and a Corporate Directory. The phones can also support a BroadSoft Directory and the GENBAND Address Books depending on your server and if enabled by your system administrator.

  • Page 108: Sort Recent Call Entries

    Poly VVX Business Media Series Phone User Guide Call Lists and Directories Sort Recent Call Entries You can customize the Recent Calls list to view calls by call type, time, and call name. When you sort calls by the time of the call, you can order them in ascending (oldest call first) or descending (most recent call first) order.

  • Page 109: View Call Details

    Poly VVX Business Media Series Phone User Guide Call Lists and Directories 1 Select Info or tap next to a call record. 2 From the Call Details screen, select Save. If the person is already in your Contact Directory, but is not a favorite, Add to Favorites is displayed.

  • Page 110: Add A Contact To The Contact Directory

    Poly VVX Business Media Series Phone User Guide Call Lists and Directories  Using the onscreen keyboard, enter your search criteria, tap , then Search. A list of search results is displayed. Add a Contact to the Contact Directory When you add a contact to your Contact directory, you can choose how much information you want to enter for your contact.

  • Page 111: Update A Contact's Information

    Poly VVX Business Media Series Phone User Guide Call Lists and Directories Update a Contact's Information After you add a contact to your Contact Directory, you can update the contact's information. 1 From the Contact Directory, select a contact. 2 From the Contact Informationscreen, do one of the following: ...

  • Page 112: Search Of The Corporate Directory

    Poly VVX Business Media Series Phone User Guide Call Lists and Directories Search of the Corporate Directory A quick search enables you to search for contacts using either their first name or last name or by typing a few letters in their name.

  • Page 113: Add Contacts From The Corporate Directory To The Contact Directory

    Poly VVX Business Media Series Phone User Guide Call Lists and Directories » On the Search screen, select Clear. Add Contacts from the Corporate Directory to the Contact Directory You can add contacts in the Corporate Directory to your Contact Directory. When you save a Corporate Directory contact to the Contact Directory, the first name, last name, and phone number of the contact are saved to the Contact Directory.

  • Page 114: Add Broadsoft Contacts To The Contact Directory

    Poly VVX Business Media Series Phone User Guide Call Lists and Directories 2 Select Advanced Searchin the BroadSoft Directory. The Advanced Search screen is displayed. 3 In the Advanced Search screen, choose to search for a contact by first name, last name, or a contact number.

  • Page 115: Perform A Simple Search Of The Global Address Book

    Poly VVX Business Media Series Phone User Guide Call Lists and Directories Perform a Simple Search of the Global Address Book A simple search enables you to search for contacts using either their first name, last name, or by typing a few letters in their name.

  • Page 116: Save Global Address Book Search Results

    Poly VVX Business Media Series Phone User Guide Call Lists and Directories Save Global Address Book Search Results For the GAB, you can also enable View Persistency, which enables you to view your most recent search results in the GAB after you have left the Directory screen.

  • Page 117: Add Contacts To The Personal Address Book

    Poly VVX Business Media Series Phone User Guide Call Lists and Directories 2 Enter your search criteria and select Search. The search results display with a list of saved PAB contacts. Add Contacts to the Personal Address Book When you add a new contact to the PAB, you must enter a unique nickname that is at least one character long for each new contact.
  • Page 118 Poly VVX Business Media Series Phone User Guide Call Lists and Directories PAB contact's information is updated immediately on your phone, and a notification with the nickname of the modified contact is displayed on the phone. When a contact is deleted, the phone deletes the contact from the PAB without any notification.

  • Page 119: Favorites And Contact Lists

    Poly VVX Business Media Series Phone User Guide Favorites and Contact Lists On your VVX phone, you can add contacts as favorites, view and manage BroadSoft UC-One contacts, and watch contacts in your Buddy list. Note: Your phone may not support all of the features described in this section. Check with your system administrator to find out which features are available on your phone.

  • Page 120: Viewing Favorites

    Poly VVX Business Media Series Phone User Guide Favorites and Contact Lists 4 Select Yes to automatically accept an index number or select Edit Index to enter a unique index number. You can enter a number up to 99 for VVX 101 and 201 phones or 9999 for all other VVX phones.

  • Page 121: Using Buddy Lists

    Poly VVX Business Media Series Phone User Guide Favorites and Contact Lists 1 From your Contact Directory, select the contact. 2 From the Contact Information screen, select Edit or tap 3 From the Edit Contact screen, select Favorite Index, and delete the favorite index number.

  • Page 122: Monitor Contacts On Your Buddy List

    Poly VVX Business Media Series Phone User Guide Favorites and Contact Lists Monitor Contacts on Your Buddy List You can monitor your buddies from your Buddy list. If a buddy is a favorite, you can also monitor the buddy from the Home and Lines screen.

  • Page 123: View A List Of Blocked Contacts

    Poly VVX Business Media Series Phone User Guide Favorites and Contact Lists 1 From your Contact Directory, select a contact. 2 From the Contact Information screen, select Edit or tap 3 From the Edit Contact screen, select Block Buddy > Enabled.

  • Page 124: Viewing Broadsoft Uc-One Contacts And Favorites

    Poly VVX Business Media Series Phone User Guide Favorites and Contact Lists BroadSoft UC-One Contact Presence Icons Icon Description Visible Away Do Not Disturb Invisible, Offline, Unknown Viewing BroadSoft UC-One Contacts and Favorites You can view UC-One contacts and favorites from your phone on the Home and Lines screen and in the Contacts list.

  • Page 125: View Broadsoft Uc-One Favorites In The Contact List

    Poly VVX Business Media Series Phone User Guide Favorites and Contact Lists View BroadSoft UC-One Favorites in the Contact List In addition to viewing UC-One favorites on the Home screen, you can also view your favorites in the UC-One Contacts list.

  • Page 126: Search For Broadsoft Uc-One Contacts

    Poly VVX Business Media Series Phone User Guide Favorites and Contact Lists Search for BroadSoft UC-One Contacts You can search for UC-One contacts from the UC-One Contacts screen. 1 Select Directories > UC-One Contacts. 2 Select Search or tap 3 Enter your contact's first or last name.

  • Page 127: Updating Your Presence Status

    Poly VVX Business Media Series Phone User Guide Updating Your Presence Status Polycom phones enable you to sign into your personal communication software client and update your presence status on your phone. This section provides information on how to update your Buddy status on VVX phones.

  • Page 128: Automatically Update Your Buddy Status

    Poly VVX Business Media Series Phone User Guide Updating Your Presence Status Automatically Update Your Buddy Status You can enable your phone to automatically set your status to Away when your phone is idle for a certain length of time. After you touch the screen or press a key on your phone, your status changes to Available again.

  • Page 129: Accessing, Sending, And Broadcasting Messages

    Poly VVX Business Media Series Phone User Guide Accessing, Sending, and Broadcasting Messages You can access, send, and broadcast a variety of audio, verbal, video, and written messages on VVX phones. Note: Your phone may not support all of the features described in this section. Check with your system administrator to find out which features are available on your phone.

  • Page 130: Remove The Message Alert

    Poly VVX Business Media Series Phone User Guide Accessing, Sending, and Broadcasting Messages Remove the Message Alert If you are not ready to listen to your messages when you receive new messages, you can temporarily remove the message alert. » From the Home screen, navigate to Messages > Message Center and select Clear.

  • Page 131: Reply To Instant Messages

    Poly VVX Business Media Series Phone User Guide Accessing, Sending, and Broadcasting Messages 3 Select the Next or Previous soft key to read additional messages, if available. Reply to Instant Messages After you read an instant message on your phone, you can send a reply to the message.

  • Page 132: Receiving Pages

    Poly VVX Business Media Series Phone User Guide Accessing, Sending, and Broadcasting Messages 2 From the Paging Groupsscreen, select the paging group to send the page to. 3 To begin a page, select Page. Just before the page starts, you'll hear an alert tone, and then the page begins.

  • Page 133: Group Paging Settings

    Poly VVX Business Media Series Phone User Guide Accessing, Sending, and Broadcasting Messages While a page plays, you can: ● Hold the page. ● End the page. This ends the page at your phone only. ● Place a new call.

  • Page 134: Enable Pages To Play During Active Calls

    Poly VVX Business Media Series Phone User Guide Accessing, Sending, and Broadcasting Messages Enable Pages to Play during Active Calls The Accept While Busy setting determines what happens when you are in a call and receive a page. This setting is disabled by default, and when disabled, the incoming page is held in a Pending state, it does not disrupt the call, and you cannot hear the page.

  • Page 135: Receiving Ptt Broadcasts

    Poly VVX Business Media Series Phone User Guide Accessing, Sending, and Broadcasting Messages Tip: To automatically send a PTT broadcast on the default channel, press and hold Talk. After the trans- mitting beep, begin speaking. 1 Select Talk. 2 From the PTT Channels screen, select a channel.

  • Page 136: Receiving Ptt Broadcasts When Not In An Active Call

    Poly VVX Business Media Series Phone User Guide Accessing, Sending, and Broadcasting Messages ● When your phone is not set up to receive broadcasts during active calls, the broadcast is displayed as a Pending broadcast. ● When the broadcast is a Priority or Emergency broadcast, the broadcast plays immediately. You hear the active call and the broadcast.

  • Page 137: Change The Default Channel

    Poly VVX Business Media Series Phone User Guide Accessing, Sending, and Broadcasting Messages Note: The features described in this section require access to the Basic settings menu on the phone. If your phone requires a password to access the Basic settings menu, contact your system administrator for assis- tance customizing your phone.
  • Page 138 Poly VVX Business Media Series Phone User Guide Accessing, Sending, and Broadcasting Messages 1 Navigate to Settings > Basic > Preferences > Paging/PTT Configuration > PTT Push to Talk. On VVX 1500 phones, navigate to Menu > Settings > Basic > Preferences > Paging/PTT Configuration >...

  • Page 139: Phone Applications

    Poly VVX Business Media Series Phone User Guide Phone Applications VVX phones can support optional applications configured by your system administrator. Ask your system administrator if your phone supports any of the applications discussed in this section. Note: Some of the features described in this section require access to the Basic settings menu on the phone.

  • Page 140: Navigate To Other Views

    Poly VVX Business Media Series Phone User Guide Phone Applications Navigate to Other Views From Day view, you can also access other calendar views: Month and Meeting view. Note that month view is not available on VVX 201 phones. » Do one of the following: ...

  • Page 141: Manage Meeting Reminders

    Poly VVX Business Media Series Phone User Guide Phone Applications Manage Meeting Reminders From the reminder, you can join a meeting, view meeting details, snooze the reminder to temporarily remove the reminder from the screen, and dismiss the reminder to permanently remove the reminder from the screen and stop all future reminders for the meeting.

  • Page 142: Joining Calendar Meetings

    Poly VVX Business Media Series Phone User Guide Phone Applications 1 Navigate to Settings > Basic > Preferences > Calendar Settings > Reminder Settings. 2 From the Reminder Settings screen, select Reminder > Disable. Note: If you have enabled meeting reminders, but your phone is not displaying them, make sure that your login credentials are correct.

  • Page 143: View The Idle Browser

    Poly VVX Business Media Series Phone User Guide Phone Applications Ask your system administrator if the Idle and Web browsers are available on your phone. View the Idle Browser When your phone is idle, you can view an Idle Browser when you switch between the Home and Lines screens.

  • Page 144: Using The Launch Pad On Vvx 1500 Phones

    Poly VVX Business Media Series Phone User Guide Phone Applications Using the Launch Pad on VVX 1500 Phones The Launch Pad on VVX 1500 phones is an optional feature that enables you to access local or web applications, directories, and information feeds from your phone. Ask your system administrator if the Launch Pad is enabled on your phone.

  • Page 145: Navigate The Launch Pad

    Poly VVX Business Media Series Phone User Guide Phone Applications ELATED INFORMATION Enable My Info Portal Navigate the Launch Pad When you are using the Launch Pad application, a group of soft keys display to help you navigate the Launch Pad.
  • Page 146 Poly VVX Business Media Series Phone User Guide Phone Applications ELATED INFORMATION Using the Launch Pad on VVX 1500 Phones Adding Personal Photos as Your Background Use Your Phone as a Digital Picture Frame Open Applications momentumtelecom.com/support 888.538.3960...

  • Page 147: Customizing Your Phone

    Poly VVX Business Media Series Phone User Guide Customizing Your Phone This section explains how to customize your phone so that it is unique to you. Basic customizations include changing the time and date format and updating the screen brightness. You can also set up a screen saver or use your phone as a digital picture frame.

  • Page 148: Set The Language

    Poly VVX Business Media Series Phone User Guide Customizing Your Phone Set the Language Your phone supports several languages that you can choose to display. Check with your system administrator to find out which languages are supported on your phone.

  • Page 149: Backlight Intensity And Timeout

    Poly VVX Business Media Series Phone User Guide Customizing Your Phone Backlight Intensity and Timeout Your phone's backlight has the following components: ● Backlight Intensity The brightness of the screen during phone activity and inactivity. ● Backlight Timeout The number of seconds the phone is inactive before the backlight dims to its Backlight Idle intensity.

  • Page 150: Set The Backlight Timeout

    Poly VVX Business Media Series Phone User Guide Customizing Your Phone Set the Backlight Timeout The backlight automatically turns on with any phone activity. By setting the Backlight Timeout, you can determine how long the phone should be idle before the backlight dims to its Backlight Idle intensity. By default, the backlight dims after the phone is idle for 40 seconds.

  • Page 151: Add A Background Using The Web Configuration Utility

    Poly VVX Business Media Series Phone User Guide Customizing Your Phone ● The phone screen sizes vary by phone: ● VVX 300 series and 400 series phone screens are 220 x 108 pixels ● VVX 500 series phone screens are 320 x 240 pixels ●...

  • Page 152: Reset Your Background

    Poly VVX Business Media Series Phone User Guide Customizing Your Phone Note: If your phone does not detect the USB flash drive when you attach it to your phone, the USB port on your phone may be disabled. Contact your system administrator.

  • Page 153: Screen Savers

    Poly VVX Business Media Series Phone User Guide Customizing Your Phone 2 On the Idle Screen Settings screen, select Transparent Lines, and select Enabled. The line keys are displayed without a background, as shown next. Screen Savers Another way to personalize your phone is to enable a screen saver that can either show default pictures stored on your phone, the idle browser, or pictures stored on a USB flash drive.

  • Page 154: Use Personal Photos As Screen Savers

    Poly VVX Business Media Series Phone User Guide Customizing Your Phone Use Personal Photos as Screen Savers On VVX 401/411, 500/501, 600/601, and 1500 phones, you can enable your phone to display your personal photos as a screen saver. To set up a screen saver of your pictures, you need to set up certain screen saver settings, place your pictures on a USB flash drive, and attach the USB flash drive to the phone.

  • Page 155: Disable The Screen Saver

    Poly VVX Business Media Series Phone User Guide Customizing Your Phone ELATED INFORMATION USB Port Overview of Phone Hardware and Keys Use Your Phone as a Digital Picture Frame Disable the Screen Saver You can stop a screen saver at any time by touching the screen. After your phone is idle for the specified period of time, the screen saver starts again.

  • Page 156: Picture Frame Tasks

    Poly VVX Business Media Series Phone User Guide Customizing Your Phone » Select Settings > Features > Removable Storage Media > Picture Frame. On VVX 1500 phones, select Menu > Features > Removable Storage Media > Picture Frame. Your pictures display one-by-one, like a slide show, and navigation icons display beneath your pictures, as shown next.

  • Page 157: Using Power-Saving Mode

    Poly VVX Business Media Series Phone User Guide Customizing Your Phone Selecting Icons to Display Your Pictures (continued) Stop displaying the pictures. The pictures do not display again until you access the Picture Frame feature (unless you have a screen saver enabled).

  • Page 158: Change Timeouts

    Poly VVX Business Media Series Phone User Guide Customizing Your Phone ELATED INFORMATION Automatically Update Your Buddy Status Using Power-Saving Mode Change Timeouts Change Timeouts You can update the period of time the phone is idle before the screen turns off. You can specify different timeouts for office hours (Office Hours Idle Timeout) and non-office hours (Off Hours Idle Timeout).

  • Page 159: Change Incoming Call Notifications

    Poly VVX Business Media Series Phone User Guide Customizing Your Phone ELATED INFORMATION Features for Hearing-Impaired Users Change the Volume Enable Electronic Hookswitch Change Incoming Call Notifications You can choose whether you hear sound effects—all phone sounds except call audio—from the handset, headset, speaker, or the active audio device you set.
  • Page 160 Poly VVX Business Media Series Phone User Guide Customizing Your Phone » Press one of the Volume keys to increase or decrease the audio. ELATED INFORMATION Features for Hearing-Impaired Users Changing Audio Settings Enable Electronic Hookswitch momentumtelecom.com/support 888.538.3960...

  • Page 161: Phone Accessories And Computer Applications

    Poly VVX Business Media Series Phone User Guide Phone Accessories and Computer Applications This section describes accessories and applications that you can use to extend your phone's capabilities. Your phone may not support all of the accessories or applications described in this section. Check with your system administrator to find out which of these applications or accessories are available on your phone.

  • Page 162: Use Your Headset For All Calls

    Poly VVX Business Media Series Phone User Guide Phone Accessories and Computer Applications Note: If your phone does not detect the USB headset when you attach it to your phone, the USB port on your phone may be disabled. Contact your system administrator.

  • Page 163: Using Electronic Hookswitch

    Poly VVX Business Media Series Phone User Guide Phone Accessories and Computer Applications Using Electronic Hookswitch When you use a headset that supports electronic hookswitch (EHS), you can place, answer, and end calls by using the controls on your headset. To use EHS, you need a headset that includes a serial control interface in addition to the standard analog headset jack (RJ-9) interface.

  • Page 164: Change The Headset Mode

    Poly VVX Business Media Series Phone User Guide Phone Accessories and Computer Applications ELATED INFORMATION Features for Hearing-Impaired Users Change the Volume Changing Audio Settings Change the Headset Mode Headsets that come with a docking station have two modes: soft phone and desk phone mode. In order for you to control your phone using your headset, your headset must be in soft phone mode.

  • Page 165: Enable Bluetooth And Connect A Headset

    Poly VVX Business Media Series Phone User Guide Phone Accessories and Computer Applications Enable Bluetooth and Connect a Headset In order to use a Bluetooth headset with your phone, you need to enable Bluetooth, pair your headset, and connect your Bluetooth device to your phone. You can pair up to four Bluetooth headsets with your phone;...

  • Page 166: Disconnect And Remove Your Bluetooth Headset

    Poly VVX Business Media Series Phone User Guide Phone Accessories and Computer Applications Disconnect and Remove Your Bluetooth Headset You can disconnect your headset from your phone, but still keep it paired. When you disconnect a headset, it remains paired so you can easily connect it to your phone again.

  • Page 167: Use The Direct Method

    Poly VVX Business Media Series Phone User Guide Phone Accessories and Computer Applications Use the Direct Method If your phone and computer are connected using an Ethernet cable, use the direct method to enable the PDC. Using this method, your phone automatically detects your computer's access credentials.

  • Page 168: Using The Indirect Method

    Poly VVX Business Media Series Phone User Guide Phone Accessories and Computer Applications Using the Indirect Method If your phone and computer are connected through a switch, use the indirect method to enable the PDC. This method requires you to find your computer's IP address and manually enter your computer access credentials.

  • Page 169: Disable The Polycom Desktop Connector

    Poly VVX Business Media Series Phone User Guide Phone Accessories and Computer Applications 5 In the Desktop User field, enter your Windows login name. 6 In the Server Address field, enter your computer's IP address or FQDN. The IP address enables your phone to locate and identify your computer on the network.

  • Page 170: Using Keyboard Shortcuts To Perform Tasks On Your Phone

    Poly VVX Business Media Series Phone User Guide Phone Accessories and Computer Applications Note: If your computer taskbar is on the same side as your phone, the taskbar will block your cursor from accessing your phone. Move your computer taskbar elsewhere to allow your cursor to access the phone.
  • Page 171 Poly VVX Business Media Series Phone User Guide Phone Accessories and Computer Applications Function and Alt Key Mappings for VVX 1500 Phones (continued) Function Key Phone Key Alt Key Phone Key Fourth soft key from the left Alt + F4...

  • Page 172: Enter Text In A Different Language

    Poly VVX Business Media Series Phone User Guide Phone Accessories and Computer Applications Function and Alt Key Mappings for VVX Phones (continued) ACD Sign In (if enabled) Alt+F10 Settings. Applications Alt+F11 Alt+F12 ACD Sign Out (if enabled) Enter Text in a Different Language You can also enter text in different languages onto your phone using your keyboard.

  • Page 173: Connecting A Netgear Wi-Fi Adapter To Your Phone

    Poly VVX Business Media Series Phone User Guide Phone Accessories and Computer Applications 4 On the phone, enter text in your chosen language. In the following graphic, Russian characters are entered on the VVX 500/501. To change your keyboard language back to the original, press the keyboard shortcut Left Alt + Left Shift to toggle your keyboard language.

  • Page 174: Connecting Polycom Vvx Expansion Modules To Your Phone

    Poly VVX Business Media Series Phone User Guide Phone Accessories and Computer Applications 2 Connect the adapter to your computer using the Ethernet cable and USB cable. If your computer does not have a USB port, you can use the power adapter that comes with the Wi-Fi adapter for power.

  • Page 175: Vvx Expansion Module Hardware Features

    Poly VVX Business Media Series Phone User Guide Phone Accessories and Computer Applications VVX 101, 201, and 1500 phones do not support VVX Expansion Modules. Check with your system administrator to find out if your phone is set up to support VVX Expansion Modules.
  • Page 176 Poly VVX Business Media Series Phone User Guide Phone Accessories and Computer Applications Figure 1: VVX Color Expansion Module features momentumtelecom.com/support 888.538.3960...
  • Page 177 Poly VVX Business Media Series Phone User Guide Phone Accessories and Computer Applications VVX Color Expansion Module Hardware Feature Descriptions Reference Number Feature Feature Description Line Key Selects available line key contacts, functions, and assignments. LED Indicators Indicates a line or busy lamp field contact's status. The following lists the LED Indicator behaviors shown on the expansion modules: ●...
  • Page 178 Poly VVX Business Media Series Phone User Guide Phone Accessories and Computer Applications Figure 2: VVX Expansion Module with paper display features VVX Expansion Module Hardware Feature Descriptions Reference Number Feature Feature Description Line key Selects available line key contacts, functions, and assignments.

  • Page 179: Connect Vvx Expansion Modules

    Poly VVX Business Media Series Phone User Guide Phone Accessories and Computer Applications VVX Expansion Module Hardware Feature Descriptions (continued) Reference Number Feature Feature Description Plastic Cover Protects the directory card. The directory card is a paper sheet that displays line Overlying numbers, busy lamp field contacts, favorites, and line key functions.

  • Page 180: Assign Favorites To Vvx Expansion Modules

    Poly VVX Business Media Series Phone User Guide Phone Accessories and Computer Applications Maximum Number of VVX Phone Display Spaces Supported Phone Model Maximum Display Spaces Supported VVX 300 series VVX 400 series VVX 500 series VVX 600 series Note: After you fill all the display spaces on your phone and assign functions to all the lines on your expan- sion module, you can find additional favorites in the Contact Directory.

  • Page 181: Generate The Vvx Expansion Module Directory Card

    Poly VVX Business Media Series Phone User Guide Phone Accessories and Computer Applications Generate the VVX Expansion Module Directory Card Using the Polycom Web Configuration Utility, you can generate and download a PDF file with your VVX Expansion Module line key information. You can print and insert the PDF file as a directory card on your expansion module.

  • Page 182: Navigate Vvx Color Expansion Module Paging

    Poly VVX Business Media Series Phone User Guide Phone Accessories and Computer Applications Navigate VVX Color Expansion Module Paging The VVX Color Expansion Modules display three pages of line information on the LCD screen for each module connected to a VVX phone. Each page of the expansion module contains 28 registrations, busy lamp field contacts, or favorites assigned to line keys.

  • Page 183: Alternate Paging

    Poly VVX Business Media Series Phone User Guide Phone Accessories and Computer Applications ● Pages 2, 5, and 6 display on the second expansion module. ● If you have three expansion modules connected to your VVX phone, the pages are ordered non-sequentially.

  • Page 184: Changing The Backlight Intensity

    Poly VVX Business Media Series Phone User Guide Phone Accessories and Computer Applications Figure 3: Alternate Paging on VVX Color Expansion Modules Changing the Backlight Intensity When you change the backlight intensity settings on your VVX phone, the backlight on your VVX Color Expansion Module connected to your phone automatically changes to match the new settings.

  • Page 185: Accessibility Features On Your Phone

    Poly VVX Business Media Series Phone User Guide Accessibility Features on Your Phone Polycom phones include a number of features to accommodate any type of user. The following sections includes accessibility features for hearing, vision, or mobility-impaired users available on VVX business media phones.

  • Page 186: Features For Vision-Impaired And Blind Users

    Poly VVX Business Media Series Phone User Guide Accessibility Features on Your Phone Accessibility Features on VVX Business Media Phones for Hearing-Impaired Users (continued) Hearing Aid Compatible (HAC) handsets All VVX handsets are Hearing Aid Compatible (HAC) and have telecoils that magnetically couple to most forms of wearable hearing aids per FCC section 508 (compliant to ADA Section 508 Recommendations: Subpart B 1194.23).

  • Page 187: Features For Mobility-Impaired Users

    Poly VVX Business Media Series Phone User Guide Accessibility Features on Your Phone Features for Mobility-Impaired Users The following table lists the accessibility features on VVX business media phones for mobility-impaired users. Accessibility Features on VVX Business Media Phones for Mobility-Impaired Users...

  • Page 188: Maintaining Your Phone

    Poly VVX Business Media Series Phone User Guide Maintaining Your Phone When your phone is unable to operate properly, you need to investigate or troubleshoot issues among other tasks your administrator may ask you to perform. This section shows how to perform maintenance tasks on your phone.

  • Page 189: Update The Phone Configuration

    Poly VVX Business Media Series Phone User Guide Maintaining Your Phone 1 Navigate to Settings > Basic > Restart Phone. On VVX 1500 phones, navigate to Menu > Settings > Basic > Restart Phone. A confirmation message is displayed. 2 Select Yes.

  • Page 190: Clean The Touchscreen

    Poly VVX Business Media Series Phone User Guide Maintaining Your Phone  LED Diagnostics Clean the Touchscreen The touchscreen on VVX 1500, 500/501, and 600/601 phones requires minor maintenance, but you may periodically need to clean the touchscreen. Use a clean, dry, microfiber cloth—the kind you would use to clean glass surfaces—to wipe the touchscreen.

  • Page 191: Update Software Later

    Poly VVX Business Media Series Phone User Guide Maintaining Your Phone Update Software Later If you exit the software update, you can press the SWUpdate soft key to update your phone's software at any time after you exit the software update notification.

  • Page 192: Troubleshooting

    Poly VVX Business Media Series Phone User Guide Troubleshooting This section lists potential issues, problems, and common difficulties and possible solutions to guide you towards resolving those issues. Speakerphone If your speakerphone doesn't work, your system administrator may have disabled it. If this is the case, a message is displayed informing you that Handsfree is disabled after you press the speakerphone key.

  • Page 193: Troubleshoot The Calendar

    Poly VVX Business Media Series Phone User Guide Troubleshooting Troubleshoot the Calendar When you do not see the Calendar icon on the Home screen or if you are not receiving meeting reminders, it is possible that your phone is not connected to the Microsoft Exchange Server.

  • Page 194: Polycom Desktop Connector

    Poly VVX Business Media Series Phone User Guide Troubleshooting  Status  Server Control Method  Server URL  Registration Index and User ID Polycom Desktop Connector If you encounter any issues using the Polycom Desktop Connector, see the following table for possible solutions to common problems.
  • Page 195 Poly VVX Business Media Series Phone User Guide Troubleshooting 2 Select Enabled. ELATED INFORMATION Use Your Headset for All Calls Bluetooth Headset If you encounter any issues using a Bluetooth headset, see the following table for possible solutions to common problems.
  • Page 196 Poly VVX Business Media Series Phone User Guide Troubleshooting ELATED INFORMATION Browse Recorded Calls momentumtelecom.com/support 888.538.3960...

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