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Poly Edge E100 Manual
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Poly Edge E100 Manual

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Zoom Phone Voicemail
This article provides a quick reference guide on setting up and accessing
voicemails on Zoom Phone.
Desk Phones
You can access your voicemail messages and record your voicemail greeting
using your Zoom Phone desk phone. If you have access to the Zoom web
portal for your extension, you can retrieve or change your voicemail PIN in
the Zoom web portal. Otherwise, contact the Help Desk at
helpdesk@fullerton.edu
Learn more about the Edge E100 and E220 desk phones.
Zoom Phone Voicemail // Downloaded: 03-10-2023 // Disclaimer: This document is only valid as of the
day/time when it is downloaded. Please view the original web document for the current version.
to request a voicemail PIN be reset.
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Summary of Contents for Poly Edge E100

  • Page 1 Zoom web portal. Otherwise, contact the Help Desk at helpdesk@fullerton.edu to request a voicemail PIN be reset. Learn more about the Edge E100 and E220 desk phones.  Zoom Phone Voicemail // Downloaded: 03-10-2023 // Disclaimer: This document is only valid as of the Page 1 day/time when it is downloaded.

  • Page 2: Access Your Voicemail

    Learn more about the Edge E500 desk phone. Learn more about the VVX 150 desk phone. Access your voicemail 1. Enter *86 and then press the Dial soft key to access your voicemail. 2. Enter your PIN number followed by #. 3.
  • Page 3 Record a voicemail greeting Note that these instructions do not work for common area phones; they  only work for personal extensions assigned to a person. For common area phones, please email Telecom at telecom@fullerton.edu to add/update voicemail greetings. 1. Dial *86 to access your voicemail. 2.
  • Page 4 Access and listen to voicemails You will also receive an email containing the audio file and transcription of  your voicemail. 1. Open your Phone in the Zoom desktop client. Then, click on the Voicemail on the left side of the screen. Use the drop-down menu to select if you want to view All, only Unread, or marked to Follow Up voicemails.
  • Page 5 Selecting All, Unread, or Follow Up will show voicemails for all of your phone  lines. A. Click the Voicemail button. B. Use the drop-down menu to select whether you want to view All voicemails, Unread voicemails, Follow-up voicemails, or only the voicemails for a particular Line.
  • Page 6 2. Hover your cursor over the voicemail to reveal the voicemail buttons. Click the Phone icon to call the person back. Click the Play icon to play the voicemail and reveal the transcription. A. Use the Phone icon to call the person back. B.
  • Page 7 2. Select Phone from the navigation panel on the left. Then, click Settings. A. From the navigation panel, click Phone. B. Click the Settings heading. Zoom Phone Voicemail // Downloaded: 03-10-2023 // Disclaimer: This document is only valid as of the Page 7 day/time when it is downloaded.
  • Page 8 3. Scroll to find Greeting & Leave voicemail instruction under the Call Handling section. If you want to change your voicemail greeting from the default, click Edit. Then, select Choose from Asset Library or Add Audio. A. Click Edit to change your voicemail greeting. B.
  • Page 9 3.1. To choose from your Asset Library, select the file you want to set as your default voicemail greeting. Then, click Save. A. Select which file you want to use as your greeting. B. Click Save. Zoom Phone Voicemail // Downloaded: 03-10-2023 // Disclaimer: This document is only valid as of the Page 9 day/time when it is downloaded.
  • Page 10 3.2. To record a new voicemail greeting, click Record by Computer. Then, type in the Asset Name. Select Voicemail Greeting from the Category menu. Select a language from the Language menu. Then, click the Record button to begin recording your message. When you're finished, click Add.
  • Page 11 Additional voicemail functions 1. Click the three dots next to a voicemail message to view other functions. Select the one you want. If you are a voicemail delegate for someone else, you will only be able to  delete your own voicemails and not those of your delegate. View Call and Voicemail delegation instructions.
  • Page 12 • Mark as Follow Up • Block Number • Open File • Open File Location • Save as • Delete (will delete selected voicemail) • Delete All Voicemail (will delete all messages in voicemail box!) View Zoom's guide on Managing Voicemail Messages for function definitions. Zoom Mobile App You can access your voicemail messages in the Zoom mobile app, but you ...

  • Page 13: Accessing Your Voicemail

    Accessing your voicemail 1. When you have a voicemail (or missed call), a badge count will appear next to the Phone menu. Tap Phone. 2. Tap Voicemail. Zoom Phone Voicemail // Downloaded: 03-10-2023 // Disclaimer: This document is only valid as of the Page 13 day/time when it is downloaded.

  • Page 14: Listening To Voicemails

    3. Tap on a voicemail to listen to it. Listening to Voicemails 1. Tap on a voicemail to listen to it, forward it, or delete it. Zoom Phone Voicemail // Downloaded: 03-10-2023 // Disclaimer: This document is only valid as of the Page 14 day/time when it is downloaded.
  • Page 15 2. When viewing a voicemail, you will see a transcription of the message. Tap the play button to listen to the message. Tap Speaker to use your device's speakerphone feature to listen to the message. Tap the trash icon to delete the message. You can also call back the number that left the message or forward the message.
  • Page 16 2. Select Phone from the navigation panel on the left. Then, click Settings. A. From the navigation panel, click Phone. B. Click the Settings heading. Zoom Phone Voicemail // Downloaded: 03-10-2023 // Disclaimer: This document is only valid as of the Page 16 day/time when it is downloaded.
  • Page 17 3. Scroll to find Greeting & Leave voicemail instruction under the Call Handling section. If you want to change your voicemail greeting from the default, click Edit. Then, select Choose from Asset Library or Add Audio. A. Click Edit to change your voicemail greeting. B.
  • Page 18 3.1. To choose from your Asset Library, select the file you want to set as your default voicemail greeting. Then, click Save. A. Select which file you want to use as your greeting. B. Click Save. Zoom Phone Voicemail // Downloaded: 03-10-2023 // Disclaimer: This document is only valid as of the Page 18 day/time when it is downloaded.
  • Page 19 3.2. To record a new voicemail greeting, click Record by Computer. Then, type in the Asset Name. Select Voicemail Greeting from the Category menu. Select a language from the Language menu. Then, click the Record button to begin recording your message. When you're finished, click Add.
  • Page 20 Additional voicemail options 1. To view more voicemail options, tap on the three dots next to a voicemail message. Zoom Phone Voicemail // Downloaded: 03-10-2023 // Disclaimer: This document is only valid as of the Page 20 day/time when it is downloaded. Please view the original web document for the current version.
  • Page 21 2. Choose the option you want or tap Cancel to go back to the list of voicemail messages. Options in this menu: • Call Back • Send Text Message • Copy Number • Mark as Unread • Mark as Follow Up •...
  • Page 22 Zoom Web Portal You can access your voicemail messages and record your voicemail greeting  using your Zoom web portal. Accessing the Phone menu in the Zoom web portal for the first time (set your area code and voicemail PIN) The first time you access the Phone menu in your Zoom web portal, you'll be ...
  • Page 23 1. Log in to the CSUF Zoom web portal. View detailed instructions on accessing the CSUF Zoom web portal. 2. Click on the Phone menu. Zoom Phone Voicemail // Downloaded: 03-10-2023 // Disclaimer: This document is only valid as of the Page 23 day/time when it is downloaded.
  • Page 24 3. Enter 657 as the area code. Make a note of your voicemail PIN or edit the number to choose your own PIN. Then click Setup. A. Enter 657 as the area code. B. Make a note of the voicemail PIN or edit the number to choose your own PIN. C.
  • Page 25 Choose or Add default voicemail greeting 1. Select Phone from the navigation panel on the left. Then, click Settings. A. From the navigation panel, click Phone. B. Click the Settings heading. Zoom Phone Voicemail // Downloaded: 03-10-2023 // Disclaimer: This document is only valid as of the Page 25 day/time when it is downloaded.
  • Page 26 2. Scroll to find Greeting & Leave voicemail instruction under the Call Handling section. If you want to change your voicemail greeting from the default, click Edit. Then, select Choose from Asset Library or Add Audio. A. Click Edit to change your voicemail greeting. B.
  • Page 27 2.1. To choose from your Asset Library, select the file you want to set as your default voicemail greeting. Then, click Save. A. Select which file you want to use as your greeting. B. Click Save. Zoom Phone Voicemail // Downloaded: 03-10-2023 // Disclaimer: This document is only valid as of the Page 27 day/time when it is downloaded.
  • Page 28 2.2. To record a new voicemail greeting, click Record by Computer. Then, type in the Asset Name. Select Voicemail Greeting from the Category menu. Select a language from the Language menu. Then, click the Record button to begin recording your message. When you're finished, click Add.

  • Page 29: Shared Lines

    1. Select Phone from the navigation panel on the left. Then, click Voicemail to view your voicemails. A. From the navigation panel, click Phone. B. Click the Voicemail heading. C. Use the date fields to select the timeframe that you want to view voicemails for. D.
  • Page 30 Keep in mind that there is no centralized voicemail "box" for shared lines.  Each individual will receive a copy of the voicemail messages left for a shared line and there will be no way to know if anyone else has listened to the message.
  • Page 31 View more about voicemails in the desktop app. Zoom Mobile App You will see voicemail messages for the shared line interspersed with voicemails for your personal extension. The messages will be labeled as being for the shared line. In the above example, the shared line is IT Training, so voicemails are labeled as "For IT Training."...

  • Page 32: Need More Help

    Need More Help? View additional Zoom Phone guides. View the Troubleshooting & Resources guide. View Zoom's support guide for Zoom Phone features. Contact the IT Help Desk at helpdesk@fullerton.edu or 657-278-7777 for additional assistance. Zoom Phone Voicemail // Downloaded: 03-10-2023 // Disclaimer: This document is only valid as of the Page 32 day/time when it is downloaded.

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