Poly VVX 400 Manuals

Manuals and User Guides for Poly VVX 400. We have 1 Poly VVX 400 manual available for free PDF download: User Manual

Poly VVX 400 User Manual (196 pages)

Business Media Phones, Expansion Modules and Compatible Camera

Brand: Poly | Category: Telephone | Size: 4 MB

Table of Contents
3
Before You Begin
16
Who Should Read this Guide
16
Related Documentation
16
Overview of Polycom VVX Business Media Phones
18
Overview of Phone Hardware and Keys
18
VVX 101 and VVX201 Hardware
18
VVX 300 Series Hardware
20
VVX 400 Series Hardware
21
VVX 500 Series and VVX 600 Series Hardware
23
VVX 1500 Hardware
25
Securing Your Phone with the Security Slot
27
Overview of the Phone Interface
27
User Screens
27
Home Screen
27
Calls Screen
28
Display the Calls Screen
29
Lines Screen
29
Display the Lines Screen
30
Active Call Screen
30
Display the Active Call Screen
30
Switch Among Phone Screens
30
Icons and Status Indicators
31
Entering Information in Data Fields
36
Entering Information Using the Dial Pad
37
Enter Information Using the Onscreen Keyboard
38
Inputing Chinese Characters with Pinyin
38
Using the Pinyin Input Widget
39
Enter Chinese Characters with the Dial Pad Keys
39
Enter Chinese Characters with the Onscreen Keyboard
39
Logging into and Locking Your Phone
41
Log in to Your Phone
41
Log out of Your Phone
42
Change Your Login Password
42
Log in to a Visitor Desk Phone
42
Log out of a Visitor Desk Phone
43
Log in to a Host Phone
43
Log out of a Host Phone
43
Log in to a Guest ACD Phone
44
Log out of a Guest ACD Phone
44
Sign in Using Your Broadsoft UC-One Credentials
44
Locking Your Phone
45
Lock Your Phone
45
Unlock Your Phone
46
Change Your User Password
46
Audio Calls
47
Placing and Answering Audio Calls
47
Placing Audio Calls
47
Call Charges for Outgoing Calls
47
Place a Call from the Dialer
48
Place an International Call
48
Place a Call from Recent Calls
48
Calling Favorites
49
Call Favorites from the Favorites List
49
Call Favorites from the Home or Lines Screen
49
Calling Contacts from the Directory
49
Call a Contact from a Directory
49
Call a Contact from the Directory Search Screen
50
Place a Call from a Locked or Logged out Phone
50
Placing Intercom Calls
50
Place an Intercom Call
50
Place an Intercom Call During a Call
51
Place a Call from a VVX Expansion Module
51
Place a Call with a Hidden Number
51
Redial a Number
52
Redial a Contact When the Contact Is Available
52
Choosing a Protocol for Audio Calls
52
Place an Audio Call Using H.323
52
Set a Protocol for Placing Calls Automatically
53
Answering Audio Calls
53
Answer an Incoming Call
53
Answer a Call from the Calls Screen
54
Answer a Call When in a Call
54
Answer Calls Automatically
54
Answer a Call on a Locked Phone
55
Answer Intercom Calls
55
Answer a Call from a VVX Expansion Module
55
Switch Among the Handset, Headset, and Speakerphone
56
Mute and Unmute Audio
56
Holding and Resuming Calls
56
Hold a Call
56
Resume a Call
57
Resume a Call on a VVX Expansion Module
57
End an Active Audio Call
57
End a Held Call
57
Transferring Calls
57
Choose a Default Transfer Type
57
Transfer a Call
58
Cancel a Transfer
58
Parking and Retrieving Calls on the Broadsoft Broadworks Server
58
Park a Broadsoft Call
58
Retrieve a Broadsoft Call
59
Retrieve a Parked Broadsoft Call on Another Phone
59
Ignore a Parked Call
60
Managing Calls on VVX 101, 201, 300, 400, 500, and 600 Series Phones
60
Display Calls from the Lines Screen
60
Display Calls from the Calls Screen
61
Manage a Call from the Calls Screen
61
Managing Calls on VVX 1500 Phones
61
View a List of Calls
62
Manage a Call
62
Managing Calls Remotely
63
Managing Calls with Broadsoft UC-One Broadworks Anywhere
63
Enable Broadworks Anywhere
63
Edit Broadworks Anywhere Locations
64
Disable BWA Locations
64
Remove BWA Locations
64
Managing Calls with Broadsoft UC-One Remote Office
64
Add a Remote Office Number
65
Disable Remote Office
65
Edit Your Remote Office Number
65
Ignoring or Rejecting Incoming Calls
65
Ignore or Silence an Incoming Call
66
Reject Incoming Calls
66
Reject Calls from a Contact
66
Rejecting Calls with Do Not Disturb
66
Enable and Disable Do Not Disturb
67
Reject Calls with Do Not Disturb on Multiple Lines
67
Reject Calls with Do Not Disturb on One Line
67
Reject Anonymous Calls
68
Redirecting Incoming Calls
68
Forwarding Incoming Calls to a Contact
68
Forward an Incoming Call to a Contact
68
Forward All Incoming Calls to a Contact
69
Disable Call Forwarding
69
Divert Calls to a Contact
69
Conference Calls
71
Tips for Conference Calls
71
Audio Conference Calls
71
Initiate a Conference Call
72
Join Calls to Create a Conference Call
72
End a Conference Call
72
Hold a Conference Call
72
Resume a Conference Call
73
Split a Conference Call
73
Manage Conference Call Participants
73
Alcatel-Lucent Advanced Conference Calls
74
Initiate an Advanced Conference Call
74
Initiate an Advanced Conference Call During a Call
74
Add Contacts to an Advanced Conference Call
75
Join Calls to an Advanced Conference Call
75
Join Two Calls into an Advanced Conference Call
75
Viewing a Roster of Conference Participants
75
Exit Participant Roster
76
Return to Participant Roster
76
Managing Advanced Conference Participants
76
Muting Advance Conference Participants
76
Mute and Unmute All Advanced Conference Participants
76
Mute and Unmute Individual Advance Conference Participants
76
Remove Advanced Conference Participants
76
Shared Lines
77
Shared Line Limitations
77
Answering Calls on Shared Lines
77
Missed and Received Calls on Shared Lines
77
Hold a Call Privately on a Shared Line
77
Barge in on Calls for Busy Lamp Field Lines
78
Genband's Multiple Appearance Directory Number - Single Call Appearance
79
Placing a MADN Call
79
Answering a MADN Call
79
Barge in on an Active Call
79
Leave a Bridge Call
79
Resume a Held MADN Call
80
Enabling Privacy
80
Enable Privacy
80
Disable Privacy Temporarily
80
Enable Privacy on a Bridge Call
81
Alcatel-Lucent Shared Call Appearance
81
Placing a SCAP Call
81
Answering a SCAP Call
81
Bridge in to an Active Call
82
Leave a Bridge SCAP Call
82
Make an Active Call Public
82
Make an Active Call Private
82
Holding or Passing Calls
83
Pass an SCAP Call
83
Resume a Passed SCAP Call
83
Broadsoft UC-One Simultaneous Ring
83
Create a Personal Ring Group
83
Add Numbers to Your Simultaneous Ring List
84
Delete Numbers from the Simultaneous Ring List
84
Broadsoft Executive-Assistant
84
Filter Executive Calls
85
Filter Calls for an Executive
85
Screen Executive Calls
85
Enable Call Screening for an Executive
85
Answering Executive Calls
86
Place a Call on Behalf of an Executive
86
Push an Active Call to an Executive
86
Pick up a Held Executive Call on a Shared Line
86
Pick up a Held Executive Call on a Private Line
87
Barge in on an Executive Call
87
Silently Barge in on an Executive Call
87
Opt in or Opt out of Being an Assistant for an Executive
87
Divert Filtered Executive Calls
88
Recording Audio Calls
89
Guidelines When Recording Calls
89
Record a Call
89
Manage a Call While Recording
90
Pause a Recording
90
Resume a Recoding
90
Stop Recording
90
Record a Conference Call
91
Browse Recorded Calls
91
Play a Recorded Call
91
Pause and Resume Played Recordings
92
Stop Playing a Recording
92
Rename a Recording
92
Delete a Recording
92
Video Calls
93
Tips for Video Calls
93
Using a VVX Camera
94
Control the Lens Angle
94
Stop Sending Video with the Privacy Shutter
94
Status Indicators and Messages for the VVX Camera
94
Changing Video Call Settings
96
Set the Call Rate for Video Calls
96
Stop Video for All Calls
96
Change Video Clarity
97
Changing the Video Call and PIP Displays
98
Change How PIP Video Displays
99
Change How Far-Side Video Displays
99
Display All Video Calls in Full Screen Mode
100
Place a Video Call
101
Swap Video
101
Display Video Calls in Full Screen
101
Exit Full Screen View
102
Stop Sending Video
102
No Video from the Far Side
103
Handling Video and Audio Calls
103
Handle Conference Calls with Video
103
Managing Video Calls Without a VVX Camera
104
View Video in Full Screen During Calls
104
Handling a Mixture of Video and Audio-Only Calls
105
Place Audio-Only Calls
105
Call Lists and Directories
107
Recent Calls
107
View Recent Calls
107
Sort Recent Call Entries
108
Sort Entries by Call Type
108
Edit Recent Contact Entries
108
Delete a Recent Contact
108
Save a Recent Contact
108
View Call Details
109
Managing the Contact Directory
109
Search for a Contact in the Contact Directory
109
Add a Contact to the Contact Directory
110
View Contact Information
110
Update a Contact's Information
111
Delete a Contact
111
Managing the Corporate Directory
111
Searching the Corporate Directory
111
Search of the Corporate Directory
112
Search of the Corporate Directory Using Advanced Find
112
Save Corporate Directory Search Results
112
Clear Corporate Directory Search Results
112
Add Contacts from the Corporate Directory to the Contact Directory
113
Searching the Broadsoft Directory
113
Perform a Simple Search of the Broadsoft Directory
113
Perform an Advanced Search of the Broadsoft Directory
113
Add Broadsoft Contacts to the Contact Directory
114
Managing the GENBAND Address Books
114
Using the Global Address Book
114
Perform a Simple Search of the Global Address Book
115
Perform an Advanced Search of the Global Address Book
115
Save a Global Address Book Contact to the Contact Directory
115
Save Global Address Book Search Results
116
Using the Personal Address Book
116
View Contacts in the Personal Address Book
116
Search Your Personal Address Book
116
Add Contacts to the Personal Address Book
117
Delete Contacts from the Personal Address Book
117
Editing Contacts in the Personal Address Book
117
Edit Contacts Locally
117
Editing Contacts Remotely
117
Favorites and Contact Lists
119
Managing Favorites
119
Add Favorites
119
Viewing Favorites
120
View Favorites
120
View Favorites on the Home Screen
120
View Favorites from the Lines Screen
120
Reorder Favorites
120
Delete Favorites
120
Using Buddy Lists
121
Add Contacts to Your Buddy List
121
View Your Buddy List
121
Monitor Contacts on Your Buddy List
122
Buddies' Presence Information
122
View Your Watcher List
122
Block Contacts from Viewing Your Status
122
View a List of Blocked Contacts
123
Unblock a Contact
123
Managing Broadsoft UC-One Favorites and Contacts
123
Broadsoft UC-One Contacts' Presence Information
123
Viewing Broadsoft UC-One Contacts and Favorites
124
View Broadsoft UC-One Contacts and Favorites
124
View Broadsoft UC-One Favorites in the Contact List
125
View Broadsoft UC-One Groups
125
Filter Broadsoft UC-One Favorites
125
Search for Broadsoft UC-One Contacts
126
Updating Your Presence Status
127
Updating Your Buddy Status
127
Update Your Buddy Status
127
Automatically Update Your Buddy Status
128
Accessing, Sending, and Broadcasting Messages
129
Accessing Voice and Video Messages
129
Access Voicemail and Video Messages
129
Remove the Message Alert
130
Instant Messaging
130
Send Instant Messages
130
Read Instant Messages
130
Reply to Instant Messages
131
Delete Instant Messages
131
Broadcasting Messages with Group Paging
131
Send a Group Page
131
Receiving Pages
132
Listen to a Page During an Active Call
132
Receiving Pages When You're Not in an Active Call
132
Group Paging Settings
133
Change the Default Paging Group
133
Update Paging Group Subscriptions
133
Enable Pages to Play During Active Calls
134
Broadcasting Messages with Push to Talk
134
Send a PTT Broadcast
134
Receiving PTT Broadcasts
135
Listen to a PTT Broadcast During an Active Call
135
Receiving PTT Broadcasts When Not in an Active Call
136
Reply to PTT Broadcasts
136
End PTT Broadcasts
136
Push-To-Talk Settings
136
Change the Default Channel
137
Update Channel Subscriptions
137
Enable PTT Broadcasts to Play During Active Calls
137
Phone Applications
139
Using the Calendar
139
Open the Calendar
139
Navigate Day View
139
Navigate to Other Views
140
Navigate Month View
140
Display Meeting View
140
Return to Day View
140
Meeting Reminders
140
Manage Meeting Reminders
141
Choose a Meeting Reminder Type
141
Choose an Alert Tone
141
Disable Meeting Reminders
141
Joining Calendar Meetings
142
Join Meetings from the Calendar
142
Join a Meeting from a Meeting Reminder
142
Join a Meeting with an Alternate Number
142
Navigating the Browsers
142
View the Idle Browser
143
Open the Web Browser
143
Browser Navigation Soft Keys
143
Using the Launch Pad on VVX 1500 Phones
144
Access the Launch Pad
144
Open Applications
144
Navigate the Launch Pad
145
Display the Launch Pad's Main Screen
145
Enable My Info Portal
145
Customizing Your Phone
147
Password Required to Customize Your Phone
147
Choose a Theme for Your Phone
147
Set the Language
148
Change the Time and Date Format
148
Disable the Time and Date Display
148
Backlight Intensity and Timeout
149
Set the Backlight Intensity
149
Set the Backlight Timeout
150
Changing Your Background
150
Change the Background Picture
150
Adding Personal Photos as Your Background
150
Add a Background Using the Web Configuration Utility
151
Use a USB Flash Drive to Add a Background
151
Reset Your Background
152
Enable Transparent Line Keys
152
Screen Savers
153
Enable Screen Savers
153
Use Personal Photos as Screen Savers
154
Disable the Screen Saver
155
Use Your Phone as a Digital Picture Frame
155
Picture Frame Tasks
156
Using Power-Saving Mode
157
Change Your Office Hours
157
Change Timeouts
158
Changing Audio Settings
158
Change Incoming Call Notifications
159
Set a Ringtone for Incoming Calls
159
Set a Ringtone for Individual Contacts
159
Change the Volume
159
Phone Accessories and Computer Applications
161
Using a Headset with Your Phone
161
Connecting a Headset
161
Use Your Headset for All Calls
162
Reactivate Headset Memory Mode
162
Using Electronic Hookswitch
163
Setting the Headset Base Unit Options
163
Enable Electronic Hookswitch
163
Change the Headset Mode
164
Controlling Calls with Electronic Hookswitch
164
Disconnect Your Headset
164
Using Bluetooth Headsets with VVX 600 Phones
164
Enable Bluetooth and Connect a Headset
165
Managing Calls with Your Bluetooth Headset
165
Disconnect and Remove Your Bluetooth Headset
166
Controlling Your Phone with Polycom Desktop Connector
166
Setting up and Enabling the Polycom Desktop Connector
166
Use the Direct Method
167
Using the Indirect Method
168
Connect Using the Indirect Method
168
Disable the Polycom Desktop Connector
169
Using the Polycom Desktop Connector
169
Access Your Phone Screens
169
Using Keyboard Shortcuts to Perform Tasks on Your Phone
170
Enter Text in a Different Language
172
Connecting a Netgear Wi-Fi Adapter to Your Phone
173
Connect the Wi-Fi Adapter
173
Connecting Polycom VVX Expansion Modules to Your Phone
174
VVX Expansion Module Hardware Features
175
Connect VVX Expansion Modules
179
Connect Additional Expansion Modules
179
Assigning Contacts and Favorites to VVX Expansion Modules
179
Assign Favorites to VVX Expansion Modules
180
Identify Line Key Assignments
180
Generate the VVX Expansion Module Directory Card
181
Insert the Directory Card on the VVX Expansion Module
181
Navigate VVX Color Expansion Module Paging
182
Smart Paging
182
Alternate Paging
183
Changing the Backlight Intensity
184
Accessibility Features on Your Phone
185
Features for Hearing-Impaired Users
185
Features for Vision-Impaired and Blind Users
186
Features for Mobility-Impaired Users
187
Maintaining Your Phone
188
Investigate Phone Warnings
188
Remove Warnings
188
Restart the Phone
188
Update the Phone Configuration
189
Test Phone Hardware
189
Clean the Touchscreen
190
View Software Details
190
Updating the Phone Software
190
Update the Phone Software
190
Update Software Later
191
Postpone Software Updates
191
Exit the Software Update Notification
191
Troubleshooting
192
Speakerphone
192
USB Port
192
Troubleshoot the Calendar
193
Login Credentials
193
GENBAND Address Book
193
View the Status of the Personal Address Book
193
Polycom Desktop Connector
194

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