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Maintenance (continued)
Project Back-up and Access Sharing (continued)
Remarks:
Accounts
• Same email address may be used on a different smartphone to retrieve data; however, a new account name has to
be used.
• Usage of the same account name on different smartphones is allowed, with different email addresses.
• If an error is found on login, please 'Add another account' and use the same email address to login. All project data
will be available.
• If a project is created with a newly registered email, it can take up to 30 minutes for access to be granted.
• Be aware that only users who have already registered for Philips Field App MC can be added as contributors.
Projects
• Simultaneous editing the same project on different smartphones is not allowed.
• When another user has modified a project to which you are invited, a notification about the changes does not
show up when your app is already active but only when the app is restarted.
• Projects can only be deleted when all contributors have been removed first from the project list.
Syncing & Sharing
• Always check if uploading, downloading, and syncing have been completed successfully. If not, try again.
Downloading of an incomplete project can result in loss of project data.
• Project backup sometimes fails. If it continues to fail after a retry, please use the "Report a Problem" feature (see
page 38) to send the app data logs to the MasterConnect Team for analysis.
• The time for syncing depends on the number of devices in a project (typically 4 seconds per device).
• Ensure the screen timeout/auto lock is not activated during Syncing. This is a general remark for both Android and
iOS smartphones. For iOS smartphones in particular, please adapt the smartphone Settings.
• Do not use another app during data synchronization (sync).
• When deleting or adding devices to a group, always sync (upload) the project to the Cloud. This syncing must be
done every time a change is done per group. Make sure the project is synced successfully by verifying the syncing
notification.
• After sharing access to a new contributor, it can take some minutes for the new contributor to get the project fully
downloaded.
Back ups
• Energy reports are not backed up in the Cloud. Therefore, after downloading a project from the Cloud, previously
generated energy reports will not be shown. Nevertheless, when generating a new report, this report will be based
on all previously generated energy data and provides accurate information.
• Profiles are not part of the cloud back up process.
• Scene parameters are stored in the devices, however, parameter settings from the app are not backed up in the
cloud.
• Daylight Areas are not backed up.
General
• Device Wifi must be enabled (but commissioning can still take place offline).
• Do not reset a device that is saved in the cloud. It is not removed from the project but cannot be controlled
anymore.
• To retrieve lost devices, please contact your local account manager for support.
• This feature is not available in China.
PLt-20022UM - EasySense MasterConnect User Manual 09/22 page 25 of 43
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