Table of Contents
Advertisement
Troubleshooting Tips (continued)
Feature
Refresh network
Remove Components from network
– Safe mode
Out-of-the-box sensor behavior
PLt-20022UM - EasySense MasterConnect User Manual 09/22 page 41 of 43
Potential issue
•
A light doesn't respond to a
single light configuration setting.
•
In test mode individual lights
don't respond to app commands
(i.e. blinking), while with group
commands all lights still react.
•
Energy reading is not complete,
misses a light.
The power cycling procedure does
not work
As our sensors include an auto-
joining feature, they will join open
Zigbee networks in their surroundings.
Once connected, sensors will wait for
commands of that gateway and
remain in their last state (ON or OFF).
This behavior is according to our
specification but might come across
as unintentional if not known.
Closed Zigbee networks (normal
state) do not affect the behavior.
Advised workaround
It can happen that in a mesh network one of
the lights changes its short address. By the
action 'Refresh network,' this is corrected.
Please, reach out to your local account
manager for further assistance.
Commission the sensors using the Philips
MasterConnect app, finish the commissioning
using the gateway (if applicable), or close the
Zigbee network in the area and restart the
sensors.
Advertisement
Table of Contents
