Network Issues; Video Issues - Polycom ViaVideoII Release Note

Release Notes
ViaVideo 5.1
•
When you use the Windows Control Panel to uninstall this version of the software,
selecting the repair option causes a 1609 error.
If you are having problems placing or receiving calls and you are using the Windows XP
operating system, you may need to disable the Internet Connection Firewall on your
computer. Settings related to firewalls are located in the My Network Connections area
of Windows XP.

Network Issues

ViaVideo may not function properly if more than one network connection is used
simultaneously.
Users with Windows XP operating system will not be able to place or receive video calls
with the Internet Connection Firewall enabled. Complete the following steps to correct:
1. Right-click My Network Connections and select Network Properties.
2. In Local Area Connection Properties, select Advanced.
3. Clear the Internet Connection Firewall option.
IP Precedence is disabled for users of Windows 98 and Windows ME. Windows 2000 or
Windows XP is required to use this feature.

Video Issues

Users may experience no video from the ViaVideo application after a computer reboot.
To correct: Recycle the power switch to refresh the camera's firmware.
For optimal low light calibration, the camera lens must be completely covered. To cover
the lens, move the slider on the front of the camera to the middle position. With the
slider in the middle position, the camera is still running but the lens is covered.
If the lens cover is not completely closed during calibration, you may need to repeat the
calibration process. To repeat the camera calibration:
1. Power off the camera.
2. In the ViaVideo application, go to Setup > Web/GMS.
3. On the Web/GMS tab, click Reset to restore default factory settings.
4. Restart the ViaVideo application and complete the setup wizard.
5. Power on the ViaVideo camera and allow 30 minutes for the camera calibration
6. When prompted, move the slider on the front of the camera to the middle
Users may experience a corrupted video display if the camera has been on for a long
period of time. Use one of the following solutions to correct:
•
•
When the user launches the ViaVideo application, the application loads software to the
camera. This is normal operation for the ViaVideo unit. This occurs when:
•
Set this option to use Standard font smoothing.
to begin.
position to cover the lens.
Recycle the power on the ViaVideo unit.
Close all programs and restart the ViaVideo application.
The camera is powered on.
- 7 -
rel_vv510.doc
updated 10.14.2003