Hardware Issues; Installation; Microsoft Windows - Polycom ViaVideoII Release Note

Polycom viavideoii: release note
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Release Notes
ViaVideo 5.1
in the directory, ViaVideo will continue to place calls at the previous default speed, even
though that speed no longer appears in the list. This issue will be addressed in a future
release.
If users are having problems with E.164 or ISDN dialing, check on the Setup > Directory
screen that they have the Dial using H.323 extension when connected to a gatekeeper
option enabled.
Users may see incorrect information in the Recent Calls tab when dialing E.164 prefixes
through an MCU. This issue will be addressed in a future release of the ViaVideo
software.

Hardware Issues

In this version, the software may intermittently fail to recognize the camera. If this
happens, close the camera's shutter and open it again.
Users using USB hubs may experience problems loading the camera's firmware. If this
happens, connect the ViaVideo unit directly to computer's USB port.
Users may experience a computer system lockup when placing an outbound
videoconference call while recording data to a CDROM recorder. To avoid this, complete
the call before recording data to a CDROM.
Users may experience increased CPU usage when mousing over buttons and icons in the
ViaVideo application.
When you use WebOffice to run ViaVideo on a docked laptop, ViaVideo may not appear
to be running if you undock and then redock. If this happens, close the camera's shutter
and open it again.
Users using laptop docking stations may experience problems loading the camera's
firmware. If this happens, connect the ViaVideo unit directly to computer's USB port.
Some Windows 2000 systems may fail to exit stand-by mode if they entered stand-by
while ViaVideo was running. On these systems, exit ViaVideo before entering stand-by
mode.

Installation

Users without web access, who are loading the ViaVideo software from the CDROM,
may browse the CDROM directory to install the DirectX software.
Users without web access, who are loading the ViaVideo software from the CDROM,
may browse the CDROM directory to install the Media Player software.

Microsoft Windows

DiffServ is disabled for users of Windows 98 and Windows ME. Windows 2000 or
Windows XP is required to use this feature.
When you install ViaVideo on a Windows 2000 system, you must reboot in order to
complete the installation. If you do not reboot, DiffServ does not display correctly.
When you run ViaVideo on a system running Windows XP, screen fonts in the ViaVideo
windows may appear to be blurred. If this happens, turn off ClearType font smoothing by
following these steps:
1. Right-click the Windows XP desktop and choose Properties.
2. Click the Appearance tab, and then click Effects.
3. Do one of the following:
Clear the Use the following method to smooth edges of screen fonts check
box.
- 6 -
rel_vv510.doc
updated 10.14.2003

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