Polycom PVX Release Note page 26

Release Notes
Polycom PVX Version 8.0.2
26
• The online help incorrectly states that you can enter the password on
either the Page Access or the Feature Access pages. In the current version,
you must enter the password on each page in order to change any settings.
• The online help incorrectly states that you can set the default SIP port. The
default SIP port cannot be changed by the user.
• On some wide-screen laptops, the PVX screen title text may be distorted.
ViaVideo and ViaVideo II Hardware Issues
• Do not shut down PVX while the ViaVideo or ViaVideo II camera is being
loaded. Doing so causes vvsys.exe to crash.
• The Polycom PVX software may intermittently fail to recognize the
ViaVideo cameras. If this happens, close the camera's shutter for
approximately 10 seconds and reopen it. You may need to restart the
Polycom PVX application if the camera preference is set to Use ViaVideo
hardware if present.
• ViaVideo camera users who do not plan on switching between their
ViaVideo and a webcam, should configure their system to always use
ViaVideo hardware. This prevents Polycom PVX from switching to
webcam mode if a ViaVideo camera is not detected on startup. To do this,
go to the Setup > General page.
• If you use a laptop docking station, you may encounter difficulty while
loading the ViaVideo camera's firmware. If this happens, connect the
ViaVideo unit directly to computer's USB port.
• If you experience problems loading ViaVideo firmware through a USB
hub, connect the ViaVideo unit directly to computer's USB port instead.
Video Issues
• If you are using a new Logitech QuickCam for Notebooks Pro camera, you
may see horizontal streaks in the video under very low lighting
conditions.
• With some webcam drivers, the camera appears to be connected when it
is not actually connected. The system does not display an alert and no
video is displayed locally or during a call.
• Users may experience no video from the Polycom PVX application after a
computer restart or upon leaving hibernation or standby mode. To correct
this, cycle the power switch to refresh the ViaVideo camera's firmware.
• Users may experience no video from the Polycom PVX application after a
computer restart if Auto-Start Application in Background under the
General tab is selected. To correct this, open the system's Windows Task
Manager, click on the Processes tab, click on vvsys.exe, and click End
Task. Exit the Windows Task Manager and restart the Polycom PVX
application.
• For optimal low light calibration with the ViaVideo camera, the camera
lens must be completely covered. To cover the lens, move the slider on the
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