Mitel 3300 User Manual page 5

Ip phone with acd

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ACD LOG IN

Press

Press AGENT LOGIN

Press YES to log in

Enter your agent code ( __ plus your extension)

Press ENTER to exit

ACD LOG OUT

Press

Press AGENT LOGOUT

ALERT

Press ALERT for information on calls waiting

The ALERT key will display the Queue name, followed by

# A (agents available), # CW (calls waiting),

and ??:?? (longest wait time)

The lit ALERT key indicates:

Solid = Caller(s) waiting

Slow Blink = Caller(s) waiting > 20 min.

Fast Blink = Caller(s) waiting >40 min.

MAKE BUSY

Press MAKE BUSY for additional time after a call

Press MAKE BUSY to get back into the ACD group

ACD INFORMATION

(Blue Superkey)

6510 5224