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possess psychic or telepathic powers. Therefore, their ability to help you
depends a great deal on your ability to help them. You must act as their eyes
and ears as they try to diagnose and fix your problem. If you gather the infor-
mation requested below before you contact them, you will find that your prob-
lem can be resolved much more quickly.
There are three ways for you to contact Plextor's Technical Support
Department:
1) Send us email at support@plextor.com or visit our web site for
answers to Frequently Asked Questions.
2) Send a fax to the attention of the Technical Support Department at
408-986-1010. Include your telephone number and the hours during
which you can be reached. Be as detailed as possible in describing
your problem. It typically is useful if you also send a printout of your
AUTOEXEC.BAT and CONFIG.SYS files if you are running
DOS/Windows 3.x operating system.
3) Call 800-886-3935 and select the technical support extension.
Before You email/Log On/FAX/Call
Knowledge is power (or so some say). Empower our technical support folks
with information. This will save both you and them time and possible
frustration. Please gather as much of the following information as possible
before contacting us.
The serial number and TLA number of your CD-R drive. Your serial
number can be found both on the warranty card that accompanied the
drive and on a label on the drive itself. The TLA number appears both
on the drive label and on a sticker at the rear of internal drives.
The version of Plextor Manager you are using, if applicable.
The latest version of firmware you loaded onto the drive, if applicable.
The name and model number of your SCSI interface board (e.g.,
Adaptec AHA-2940, Advansys ABP-930UA).
The version of the software device drivers, if any, that came with your
SCSI interface board (this typically is found on the label of the floppy
disk which contains the device drivers).
The version of the Windows, DOS, Mac, Novell, OS/2, or UNIX
operating system you are using.
CHAPTER 13 — Contacting Plextor's Technical Support Department
How to Contact Us
PX-R820T OPERATION MANUAL
57
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