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CHAPTER 2 ---- Box Contents
A Gentle Reminder. . .
YOUR TASK:
Save your box (if you received one).
YOUR OBJECTIVE:
Have a secure container in which to ship your drive
back to Plextor, if necessary.
YOUR METHOD:
Find an empty space in your home/office and fill it
with the Plextor box.
If you received your UltraPleX CD-ROM drive in a Plextor box, you should save the
box after you have installed your drive. There are many sets of hands----some of them
potentially unfriendly----that a drive might go through on its way from us to you. Our
box and its packaging material were designed and drop-tested to ensure that your
UltraPleX drive can endure rough treatment and still arrive in working order.
We advise you to hold on to your box in case you should ever need to return your
drive to Plextor for any reason. Unfortunately, some of our customers have not held
on to their boxes and have had to resort to some less-than-secure methods to get drives
back to us. We have received drives in a shoebox, in an unpadded express mail
envelope, and in a box filled with buttered popcorn.
We cannot assume liability for any damage your drive sustains during shipment.
Therefore, please ship your drive in the safest manner possible. We believe your drive
will be most secure if it is shipped in a Plextor box. We hope you will never have to
ship your drive back to us. If you do, however, please send it packaged in a Plextor box.
If you did not receive a Plextor box (if, for example, your drive came pre-installed in
a computer), we recommend that you pay a packaging store (e.g., Mail Boxes Etc.) in
your area to ship your drive. The drives that we have received from most packaging
stores have arrived in good shape. If you don't have a packaging store in your area,
call our Technical Support Department for packaging pointers before you ship your
drive. In fact, you should call our Technical Support Department to get an RMA
number before returning any drive (see Chapter 13, p. 62).
6
ULTRAPLEX OPERATION MANUAL
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