Grandstream Networks GXW45 Series User Manual
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Grandstream Networks GXW45 Series User Manual

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Grandstream Networks, Inc.
GXW45xx Series
User Manual

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  • Page 1 Grandstream Networks, Inc. GXW45xx Series User Manual...

  • Page 2: Feature Highlights

    GXW4500 Series – User Manual Thank you for purchasing the Grandstream GXW450X Digital VoIP Gateway. The GXW450X offers an easy-to-manage, easy-to-configure IP communications solution for any business with virtual and/or branch locations. The GXW450X supports popular voice codecs and is designed for f compatibility and interoperability with third-party SIP providers, thus enabling you to fully leverage the benefits of VoIP technology, integrate an I system into a VoIP network, and efficiently manage GXW450x supports SNMP (Simple Network Management Protocol) which is widely used in net management for network monitoring for collecting information about monitored devices.
  • Page 3 GXW450X Technical Specifications The following table resumes all the technical specifications including the protocols/standards supported, voice codecs, languages, and upgrade/provisioning settings for the GXW450X Interfaces T1/E1/J1 Interface 1/2/4 RJ45 ports, supporting up to 30/60/120 simultaneous VoIP calls Network Interfaces Dual self-adaptive Gigabit ports (switched or routed) Peripheral Ports (2) USB 3.0, (1) SD card interface LED Indicators...

  • Page 4: Getting Started

    Advanced Defense Fail2ban, alert events, Whitelist, Blacklist, strong password-based access control Physical Input: 100-240VAC, 50/60Hz Universal Power Supply Output: DC+12V/2A GXW4501: Unit Weight: 2350g; Package Weight: 3130g GXW4502: Unit Weight: 2360g; Package Weight: 3140g Physical & Dimensions GXW4504: Unit Weight: 2380g; Package Weight: 3160g Unit Dimensions: 485mm(L) x 191mm(W) x 46.2mm (H) Operating: 32 –...
  • Page 5 Connecting the GXW450X Connecting the GXW450X gateway is easy. Follow these steps to connect your GXW450X gateway to the Internet and access the unit’s configurati pages. 1. Connect one end of a straight-through RJ45 Ethernet cable into the WAN port of the GXW450X; connect the other end to the uplink port of a Ethernet switch/hub.

  • Page 6: Use The Led Indicators

    Critical Events View Events Other Events Hardware: Hardware version number Software: Software version number Device P/N: Part number Info MAC: Device MAC address Uptime: System up time since the last reboot LAN Mode: DHCP, Static IP or PPPoE Networ LAN IP: IP address k Info LAN Subnet Mask LAN Mode: Select LAN mode as DHCP, Static IP or PPPoE...
  • Page 7 LED Indicator LED Status Power Solid: Connected OFF: Disconnected Solid: Connected and working T1/E1/J1 Blinking: No cable is connected; or connected but the link is not working at all. Table 5: GXW450X LED Indicators Configuring GXW450X via Web GUI Web GUI Access The GXW450X embedded Web server responds to HTTP/HTTPS GET/POST requests.

  • Page 8: Setup Wizard

    Enter New Password Re-enter New Password Email Addresses: Email to be used to recover the password if lost. Press “Confirmed” to apply the settings and access the web GUI. Figure 4: Reset Password Setup Wizard When the user logs in to the GXW450X Web GUI for the first time, he will be asked to change the default password and add an email address to im security, and a setup wizard will provide guidance to set up basic configuration.

  • Page 9: Web Gui Configurations

    Figure 5: GXW450X Setup Wizard Web GUI Configurations There are six main sections in the Web GUI for users to view the Gateway status and configure and manage the GXW450X. System Status: Displays GXW450X Dashboard, System Information, Active calls, and network status. Trunk: To Digital and VoIP trunks and manage inbound/outbound call routes.

  • Page 10: Save And Apply Changes

    Figure 6: GXW450X Web GUI Languages Save and Apply Changes Click on the “Save” button after configuring the Web GUI options on one page. After saving all the changes, make sure to click on the “Apply Chan button on the upper right of the web page to submit all the changes. If the change requires a reboot to take effect, a prompted message will pop you to reboot the device.

  • Page 11: Space Usage

    Space Usage Users could access the space usage information from Web GUI��System Status��Dashboard ��Space Usage. It shows the available and used spa Space Usage and Inode Usage. Space Usage includes: Configuration partition: This partition contains GXW450X system configuration files and service configuration files. Data partition: CDR records, Voice Prompts, etc.

  • Page 12: Pbx Status

    Figure 9: Device Storage Capacity PBX Status The PBX status shows the status of some of the gateway GXW450X services. Among the services monitored on the PBX status tab, there is System Active Calls, Schedule backup, etc. Figure 10: PBX Status Interfaces Status This section displays the interface connection status on the GXW450X for USB, SD Card, LAN, WAN, and Digital interfaces.

  • Page 13: System Information

    Figure 12: Trunks Status Four statuses are possible for any trunk configured on the GXW450X: Available Busy Abnormal Unmonitored To visualize the state of each channel of the Digital trunk, users can waver the mouse over the status of the digital trunk as shown on the figure be Figure 13: Digital Trunk Channels Status System Information The GXW450X system Information can be accessed via Web GUI��System Status��System Information, which displays the following system...
  • Page 14 Program Program version. This is the main software release version. Recovery Recovery version. Table 6: System Information �� General Figure 14: System Information �� General Network Under Web GUI��System Status��System Information��Network, users could check the network information for the GXW450X. Please see the d in the following table.

  • Page 15: Active Calls

    Figure 15: System Information �� Network Active Calls The active calls on the GXW450X are displayed on the Web GUI��System Status��Active Calls page. Users can monitor call status and hang up ac call(s) in a real-time manner. Figure 16: Active Calls Users can click on “Hang up All”...

  • Page 16: System Settings

    Figure 17: Active connections Figure 18: Active Unix Domain Sockets SYSTEM SETTINGS This chapter explains configurations for system-wide parameters on the GXW450X. System settings are under the “System Settings” tab on GXW45 Web GUI. System settings include Network Settings, Security Settings, HTTP Server, Email Settings, Time Settings, OpenVPN® settings, and DDNS Settings HTTP Server The GXW450X embedded web server responds to HTTP/HTTPS GET/POST requests.

  • Page 17: Network Settings

    Enable IP If enabled, only the IP address on the permitted IP list will be allowed to access the GXW450X’s web GUI. whitelist Permitted Add an IP address to the list of allowed IPs to access GXW450X’s web GUI. Ex: 192.168.6.233 / 255.255.255.255 IP(s) Certificate Settings...

  • Page 18: Default Gateway

    DNS Server 1 Enter the DNS server 1 address for static IP settings. DNS Server 2 Enter the DNS server 2 address for static IP settings. If “IP Method” is set to “PPPoE” User Name Enter the user name to connect via PPPoE. Password Enter the password to connect via PPPoE.

  • Page 19: Dhcp Client List

    LAN (when “Method” is set to “Route”) Enable or disable DHCP server capability. Available options are: Disable: DHCP Server will be disabled DHCP Server Auto: Stateless address auto-configuration using NDP protocol DHCPv6: Stateful address autoconfiguration using DHCPv6 protocol. The default setting is “Disable” If “DHCP Server”...
  • Page 20 Figure 20: Add Bind New MAC Address Bind The user needs to set the device MAC address and the IP that will be bound to it (the IP address needs to be within the GXW450X DHCP range). In order to bind a batch of listed MAC addresses, the user needs to check first the MAC addresses to bind and click on .

  • Page 21: Static Routes

    Figure 23: GXW450X using 802.1X EAP-MD5 The following table shows the configuration parameters for 802.1X on GXW450X. Identity and MD5 password are required for authentication, whic should be provided by the network administrator obtained from the RADIUS server. If “EAP-TLS” or “EAP-PEAPv0/MSCHAPv2” is used as the 802.1 mode, users will also need to upload 802.1X CA Certificate and 802.1X Client Certificate, which should be also generated from the RADIUS server.

  • Page 22: Port Forwarding

    Configure the IPv4 or IPv6 gateway address so that the GXW450X can reach the destination via this gateway. The gateway address optional. Gateway Example: 192.168.40.5 or 2001:740:D::1 Interface Specify the network interface on the GXW450X to reach the destination using the static route. Table 9: GXW450X Network Settings ��...
  • Page 23 Select the same protocol that the OpenVPN® server is using, e.g., select UDP if the OpenVPN® i using UDP. Available options: OpenVPN® Server Protocol The default setting is “UDP”. Use the same setting as used on the server. Dev TUN: Create a routed IP tunnel. OpenVPN®...

  • Page 24: Ddns Settings

    Figure 24: OpenVPN® Feature on the GXW450X DDNS Settings DDNS setting allows users to access GXW450X via domain name instead of IP address. The GXW450X supports DDNS service from the following DDNS provider: dydns.org freedns.afraid.org zoneedit.com noip.com oray.net Here is an example of using noip.com for DDNS. 1.
  • Page 25 Figure 25: Register Domain Name on Noip.com 2. On Web GUI��System Settings��Network Settings��DDNS Settings, enable DDNS service and configure username, password, and hostnam Figure 26: GXW450X DDNS Settings 3. Now you can use a domain name instead of an IP address to connect to the GXW450X Web GUI.

  • Page 26: Security Settings

    Figure 27: Using Domaine Name to Connect to GXW450X Security Settings The GXW450X provides users with firewall security configurations to prevent certain malicious attacks on the GXW450X system. Users could config allow, restrict or reject specific traffic through the device for security and bandwidth purpose. The GXW450X also provides the Fail2ban feature for authentication errors in SIP REGISTER, INVITE and SUBSCRIBE.
  • Page 27 Port Process Type Port Process Type 7681 pbxmid TCP/IPv4 8089 lighttpd TCP/IPv6 4520 asterisk UDP/IPv4 4569 asterisk UDP/IPv6 4569 asterisk UDP/IPv4 5060 asterisk UDP/IPv6 3765 dhcpd UDP/IPv4 24539 dhcpd UDP/IPv6 5000 asterisk UDP/IPv4 54411 asterisk UDP/IPv6 udhcpd UDP/IPv4 Table 12: GXW450X Static Defense �� Current Service Under “Custom Firewall Settings”, users could create new rules to accept, reject or drop certain traffic going through the GXW450X.

  • Page 28: Dynamic Defense

    ● IN : If selected, users will need to specify to the network interface (for GXW450X) for the incoming traffic, the network interface can be set to “WAN”, “LAN”, or Both. ● OUT Select the service type. 1. FTP 2. SSH 3.
  • Page 29 Allowed IPs and ports range, multiple IP addresses, and port range. For example: Dynamic Defense Whitelist 192.168.2.10- 192.168.2.20 5060:5061 Blacklist Black List Users will be able to view the IPs that have been blocked by GXW450X. Table 15: GXW450X Firewall Dynamic Defense The following figure shows a configuration example: If a host at IP address 192.168.2.5 initiates more than 100 TCP connections to the GXW450X, it will be added to the GXW450X blacklist.
  • Page 30 Figure 30: Fail2Ban Settings Global Settings Enable Enable Fail2Ban. The default setting is disabled. Please make sure both “Enable Fail2Ban” and “Asterisk Service” are turned on to Fail2Ban Fail2Ban for SIP authentication on the GXW450X. Banned Configure the duration (in seconds) for the detected host to be banned. The default setting is 600. If set to 0, the host will be alw Duration banned.

  • Page 31: Ssh Access

    Black List Users will be able to view the IPs that have been blocked by GXW450X. Table 16: Fail2Ban Settings TLS Security Under the Web GUI��System Settings��Security Settings��TLS security page, users can now select the minimum and maximum versions of TLS GXW450x to support.
  • Page 32 Figure 33: Automatic Date and Time Settings The configurations under Web GUI��Settings��Time Settings��Automatic Date and Time page require reboot to take effect. Please consider configuring Automatic Date and Time-related changes when setting up the GXW450X for the first time to avoid service interruption after installation and deployment production.

  • Page 33: Set Date And Time

    Set Date and Time To manually set the time on the GXW450X, go to Web GUI��System Settings��Time Settings��Set Date and Time. The format is YYYY-MM-DD HH:MM:SS. Figure 34: Date and Time Manual Configuration Current Date and Manually set up the system time. If the system time is automatically set up successfully, the manually configured value w Time not take effect.
  • Page 34 Figure 36: Add New Office Time Time Configure the start time and end time for office hours. Week Select the work days in one week. Show Advanced Options Check this option to show advanced options. Once selected, please specify the “Month” and “Day” options. Month Select the months for office time.
  • Page 35 On the GXW450X, the system administrator can define “holiday”, which can be used to configure time conditions for the inbound rule schedule. To configure holiday, go to Web GUI��System Settings��Time Settings��Holiday. Click on “Add Holiday” to create holiday time. Figure 38: Add a Holiday Name Specify the holiday name to identify this holiday.

  • Page 36: Email Settings

    Click on to delete the holiday. Click on “Delete Selected Holidays ” to delete multiple selected holidays at once. Email Settings Email Settings The Email application on the GXW450X can be used to send out alert event Emails, retrieve admin password, etc. The configuration parameters ca accessed via Web GUI��System Settings��Email Settings��Email Settings.

  • Page 37: Email Template

    Figure 40: Email Settings Once the configuration is finished, click on “Test”. In the prompt, fill in a valid Email address to send a test Email to verify the Email settings on the GXW450X. Email Template The Email templates on the GXW450X can be used for email notification. The configuration parameters can be accessed via Web GUI��System Settings��Email Settings��Email Templates.

  • Page 38: Email Send Log

    Figure 42: Alert Events Template Users can preview mail sample by clicking on Click on in order to restore the default email template. Finally, users can click on to upload a custom picture to the email template to display their own logo in the sent mails for examp Email Send Log Under GXW450X Web GUI��System Settings��Email Settings��Email Send Log, users could search, filter, and check whether the Email is sent o successfully or not.
  • Page 39 Figure 43: Email Send Log Field Description Start Time Enter the start time for the filter End time Enter the end time for the filter Receivers Enter the email recipient, while searching for multiple recipients, please separate them with a comma and no spaces. Send result Enter the status of the send result to filter with Return code...

  • Page 40: Device Location

    Figure 44: SNMP Settings This page has five tabs: SNMP Settings, SNMP Community, SNMP Trap Destination, SNMP V3 Users, and SNMP Trap Proxy. Please refer to the belo tables for each tab. SNMP Settings Enables SNMP feature. Enable Default is Disabled. Device Name Configures the Device Name.

  • Page 41: Authentication Protocol

    IP Address The IP address of the SNMP trap receiver. Port Configure the SNMP trap receiver listening port. Community is by default set to Public, as community strings for SNMP v1 and v2 aren’t Community encrypted. They are 3 available types: Trapsink: to send SNMP v1 traps Type Trap2sink: to send SNMP v2 traps.

  • Page 42: Digital Trunks

    Figure 45: TR-069 Settings Sets the device to enable the “CPE WAN Management Protocol” (TR-069). The default setting is “No”. Enable TR-069 Note: Reboot the device to make changes take effect. ACS URL Specifies URL of TR-069 ACS (e.g, https://acsguesta.gdms.cloud), or IP address. ACS Username Enters username to authenticate to ACS.

  • Page 43: Digital Hardware Configuration

    1. Go to Web GUI��Gateway Settings��Interface Settings��Digital Hardware to configure port type and channels. 2. Go to Web GUI��Trunks��Digital Trunks to add and edit the digital trunks. 3. Go to Web GUI�� Trunks��Outbound Routes and Inbound Routes to configure outbound and inbound rules for the digital trunk. Digital Hardware Configuration Go to Web GUI��...
  • Page 44 Chooses the signaling protocol that will be used on the digital port, the available options are : PRI_NET, PRI_CPE, SS7, Signaling MFC/R2 Chooses the Data Channel for control. Data channel E1: “AMI” or “HDB3” The line build-out (LBO) is the distance between the operators and the gateway. Please use the default value of 0dB unles distance is long.
  • Page 45 If selected, the transmission of facility-based ISDN supplementary services (such as caller name from CPE over facility) Facility Enable be enabled. When receiving a remote “SETUP” SIP message, and the “Sending Complete” field is not included in it, the gateway wil SETUP ACK a “SETUP ACK”...
  • Page 46 TX Gain Configure the TX Gain for the transmitting channel of the digital port. The valid range is -24dB to +12dB. Codec Select alaw or ulaw. If set to default, alaw will be used for E1. If the span type is E1, the signaling configured as MFC/R2, then framing must configure as “cas”; If the span type is E1, the signaling configured as PRI or SS7, then framing must configure as “ccs”;...
  • Page 47 Defines the Caller Category. Users can choose among the following options: National Subscriber, National Priority Subscriber, Category International Subscriber, and International Priority Subscriber. If enabled, the callee side will request the caller to send the caller number first and then called number. Get ANI First Note: Options “Get ANI First”...
  • Page 48 Custom Click on the “Custom Options” button (on the left top of the configuration dialog) and then the user can customize desired ton Options timer options accordingly. Table 27: Digital Hardware Configuration Parameters: E1 – MFC/R2 Basic Settings All E1/T1/J1 spans generate a clock signal on their transmit side. The parameter determines whether the clock signal from far end of the E1/T1/J1 is used as the master source of clock timing.
  • Page 49 inband: use in-band tones to play busy or congestion signals to the other side. This is the default setting. The interval that restarts idle channels. Reset Interval The interval that restarts idle channels. This setting is used to set up the ChannelID in the SETUP message. If enabled, only the specified B channel can be used. PRI Exclusive Otherwise, select one of the channels in the B channel.
  • Page 50 Assign CIC to D- If set to yes, D-channel will be assigned with a CIC. Else, D-channel will not be assigned with a CIC. By default, it is set to No Channel Network Network Indicator (NI) should match in nodes, otherwise, it might cause issues. Users can select “National”, “National Spare” Indicator “International”, or “International Spare”.

  • Page 51: Digital Trunk Configuration

    Codec Select alaw or ulaw. The default codec is “ulaw” for T1. Framing Select “esf” or “d4”. The default setting is esf. Advanced Settings RX Wink Sets the receive wink timing. Default settings is 300ms. Table 30: Digital Hardware Configuration Parameters: T1 – E&M Immediate Digital Trunk Configuration After configuring digital hardware, go to Web GUI��...

  • Page 52: Voip Trunks

    Users can also capture a Digital Record Trace to record the call for other troubleshooting purposes such as audio quality problems and noise. Below are the steps to capture the trace: 1. Click on “Start” to start capturing traces. The output result shows “Capturing…” 2.
  • Page 53 Transport Configure the SIP transport protocol to be used in this trunk. UDP; TCP or TLS. The default setting is “UDP” If “Type” is set to “Register SIP Trunk” Need Select whether the trunk needs to register on the external server or not when the “Register SIP Trunk” type is selected. The de Registration setting is “Yes”.
  • Page 54 default setting is “Yes”. Allow outgoing calls if registration If enabled outgoing calls even if the registration to this trunk fails will still be able to go through. Note that if we uncheck fails “Need Registration” option, this option will be ignored. The default setting is “Yes”. From User Configures the actual username of the extension.
  • Page 55 Enable SRTP for the VoIP trunk to use 1. Disabled 2. Enabled but not forced 3. Enabled and forced” SRTP The default setting is “Disabled”. It uses SDP Security Description to exchange keys. Please refer to : SDES: https://tools.ietf.org/html/rfc4568 SRTP: https://www.ietf.org/rfc/rfc3711.txt Selects the SIP response code to send to the VoIP trunk when the E1/T1/J1 interface is down or unavailable, the avilable v are 480 and 503 , set to 480 by Default E1/T1/J1 Error Code...
  • Page 56 Username Enter the username to register to the trunk from the provider. Password Enter the password to register to the trunk from the provider. AuthID Enter the Authentication ID to register to the trunk from the provider. Advanced Settings Select the audio codec for the VoIP trunk. The available codecs are: PCMU, PCMA, G.726, G.729, iLBC, G.722, AAL2- Codec Preference G.726-32, G.723, OPUS Send PPI Header...

  • Page 57: Direct Outward Dialing (Dod)

    The default setting is “Disabled”. It uses SDP Security Description to exchange keys. Please refer to : SDES: https://tools.ietf.org/html/rfc4568 SRTP: https://www.ietf.org/rfc/rfc3711.txt Selects the SIP response code to send to the VoIP trunk when the E1/T1/J1 interface is down or unavailable, the avilable v are 480 and 503 , set to 480 by Default E1/T1/J1 Error Code ●...

  • Page 58: Outbound Routes

    Figure 49: Edit DOD Outbound Routes An outbound route is a set of rules defined by privileges and patterns that the gateway uses to decide the numbers that can go out through the t and who has the right to use the trunk and trunk to use for an outbound call. To create an outbound route, Go to Web GUI��...
  • Page 59 All patterns are prefixed with the “_”. Special characters: X: Any Digit from 0-9. Z: Any Digit from 1-9. N: Any Digit from 2-9. “.“: Wildcard. Match one or more characters. “!“: Wildcard. Match zero or more characters immediately. Pattern Example: [12345–9] –...

  • Page 60: Inbound Route Configuration

    Allows the user to specify the number of digits that will be stripped from the beginning of the dialed string before the call is pl via the selected trunk. Strip Example: The users will dial 9 as the first digit of long-distance calls. However, 9 should not be sent out via digital lines and the PSTN line this case, 1 digit should be stripped before the call is placed.
  • Page 61 All patterns are prefixed with the “_”. Special characters: X: Any Digit from 0-9. Z: Any Digit from 1-9. N: Any Digit from 2-9. “.“: Wildcard. Match one or more characters. “!“: Wildcard. Match zero or more characters immediately. _NNXX Example: [12345-9] –...

  • Page 62: Gateway Settings

    Manipulates Caller ID (CID) name and/or number within the call flow to help identify who is calling. When Caller ID enabled two field will show allowing to manipulate the CalleID Number and the Caller ID Name. Info Configures the pattern-matching format to manipulate the numbers of incoming callers or to set a fixed callerID number for calls that go through this inbound route.
  • Page 63 Figure 53: SIP Settings – General Bind UDP Port Configure binding UDP port for SIP. The default setting is “5060”. Reroutes failed outbound calls that receive a 486 response through the failover trunk to retry the call. If disabled, calls t Enable 486 to receive a 486 response will be terminated.

  • Page 64: Session Timer

    Table 37: SIP Settings – Misc Session Timer Force Timer If checked, always request and run the session timer. The default is “unchecked”. If checked, run the session timer only when requested by another UA. Timer Default is “checked”. Configure the maximum session refresh interval (in seconds). Session Expire The default setting is 1800.
  • Page 65 This is the Certificate file (*.pem format only) used for TLS connections. It contains a private key for the client and a signed certificate the server. This file will be renamed as “TLS.pem” automatically. TLS Cert Note: The size of the uploaded certificate file must be under 2MB. The size of a private key must be under 2MB.

  • Page 66: Rtp Settings

    Configures the default mode for sending DTMF. RFC2833: DTMF is transmitted as audio in the RTP stream but is encoded separately from the audio stream. Inband: DTMF is transmitted as audio and is included in the audio stream. Requires alaw/ulaw codecs. DTMF Mode SIP INFO: DTMF is transmitted through a separate network connection from the media streams.

  • Page 67: Download And Install Voice Prompt Package

    Configure to enable or disable strict RTP protection. If enabled, RTP packets that do not come from the source of the RTP stream Strict RTP be dropped. The default setting is “Disable”. Configure to enable or disable RTP Checksums on RTP traffic. The default setting is “Disable”. Checksums Table 42: RTP Settings Payload Type Settings...
  • Page 68 A new dialog window of the voice prompt package list will be displayed. Users can see the version number (latest version available V.S. current ins version), package size, and options to upgrade or download the language Figure 56: Voice Prompt Package List Click on to download the language to the GXW450X.
  • Page 69 The prompt package should be in tar.bz2, tar.gz, tar.z, tgz, tar, bz2, zip or gz format. Call Failure Tone Settings SIP Trunk Prompt Tone Prompt Tone Settings tab has been added to the GXW to help users choose which prompt will be played by the GXW during call failure, the follow voice message responses have been added and can be set to be played for 4XX, 5XX, and 6XX call failures: The default for 404 and 604 status codes: “Your call can’t be completed as dialed.

  • Page 70: Jitter Buffer

    Figure 60: General call Failure Tones Jitter Buffer A jitter buffer is used at the receiving equipment to store incoming RTP packets, re-align them in terms of timing and check they are in the correct If some arrive slightly out of sequence then, provided it is large enough, the jitter buffer can put them back into the right sequence. However, for t work the receiving device must delay the audio very slightly while it checks and reassembles the packet stream.

  • Page 71: User Management

    User Management User management is on the Web GUI�� Maintenance��User Management page. Users could create multiple accounts for different administrator in to the GXW450X Web GUI. Figure 61: User Management Page Display Click on To add a user Click on to edit the user Click on to delete the user...

  • Page 72: Change Information

    Home Number Mobile Phone Number Table 45: Create New User Information Change Information Change Password Follow the steps below to change the Web GUI access password. 1. Go to the Web GUI��Maintenance��Change Information page. 2. Enter the old password first. 3.

  • Page 73: Login Settings

    Login Settings After the user logs in to the GXW450X Web GUI, the user will be automatically logged out after a certain timeout, or he/she can be banned for a s period if the login timeout is exceeded. Those values can be specified under the GXW450X web GUI��Maintenance��Change Information��Log Settings page.

  • Page 74: Page Operation

    Figure 66: Operation Logs The operation log can be sorted and filtered for easy access. Click on the header of each column to sort. For example, clicking on “Date” will sort t according to the operation date and time. Clicking on “Date” again will reverse the order. Date The date and time when the operation is executed.
  • Page 75 Figure 67: Operation Logs Filter The above figure shows an example that operations made by user “admin” on a device with IP 172.16.1.62 from 2018-12-08 16:38 to 2018-12-11 1 are filtered out and displayed. To delete operation logs, users can perform filtering first and then click on to delete the filtered result of operation Or users can click on to delete all operation logs at once.

  • Page 76: System Events

    Figure 68: Syslog Settings Syslog is usually for debugging and troubleshooting purpose. Turning on all levels for all Syslog modules is not recommended for daily usage. Too many Syslog prints might cause traffic and affect system performance. The reserved size for Syslog entries on the cache memory of the GXW is 50M, once this size is reached the GXW will clean up 2M of the oldest Sys entries to allow to save new logs.

  • Page 77: Alert Events List

    Users could also filter the Alert Logs by time condition, Event Name, and/or Type. To use the filter, click on and configure the conditi then click on Figure 70: Alert Log Filter The above figure shows an example of a System reboot Alerts logged on 2018-12-11 at 23:57 displayed using the filter Event name System Reboo To delete alert logs, users can perform filtering first and then click on to delete the filtered result of operation logs.

  • Page 78: Alert Contact

    2. External Disk Usage Figure 72: System Events �� Alert Events Lists: External Disk Usage Detect Cycle: The GXW450X will perform the External disk usage detection based on this cycle. Users can enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle. Alert Threshold: If the detected value exceeds the threshold (in percentage), the GXW450X system will send the alert.

  • Page 79: Upgrading Via Network

    Upgrade The GXW450X can be upgraded to a new firmware version remotely or locally. This section describes how to upgrade your GXW450X via network upload. Upgrading via Network The GXW450X can be upgraded via TFTP/HTTP/HTTPS by configuring the URL/IP Address for the TFTP/HTTP/HTTPS server and selecting a downlo method.

  • Page 80: No Local Firmware Server

    Figure 77: Upgrading Firmware Files 4. Wait until the upgrading process is successful and a window will be popped up in the Web GUI requesting to confirm the reboot of the GXW4 the changes to take effect. 5. Click on “OK” to reboot the GXW450X and check the firmware version after it boots up. Please do not interrupt or power cycle the GXW450X during the upgrading process.
  • Page 81 Backup The GXW450X configuration can be backed up locally or via the network. The backup file will be used to restore the configuration on GXW450X w necessary. Backup/Restore Users could back up the GXW450X configurations for restore purposes under Web GUI��Maintenance��Backup��Backup/Restore. Click on to create a new backup.
  • Page 82 Figure 80: Schedule Backup Data Sync Besides local backup, users could backup the voice records and/or CDR on a daily basis to a remote server via SFTP protocol automatically under W GUI��Maintenance��Backup��Data Sync. The client account supports special characters such as @ or “.”. This change allows users to use an email address as SFTP accounts. It allows users to specify the destination directory on the SFTP server for the backup files.

  • Page 83: Restore Configuration From Backup File

    Figure 81: Data Sync Enable Data Sync Enable the auto backup function. This option is disabled by default Choose Data Sync Choose the files to sync Files Account Enter the Account name on the SFTP backup server. Password Enter the Password associate with the Account on the SFTP backup server. Server Address Enter the SFTP server address.

  • Page 84: Reset And Reboot

    Figure 82: Restore GXW450X from Backup File Backup file must be in tar format and contain letters, digits or special characters -_. The file size must be less than 10MB. System Cleanup/Reset Reset & Reboot Users could perform reset and reboot under Web GUI��Maintenance��System Cleanup/Reset��Reset & Reboot. To factory reset the device, sel mode type first.
  • Page 85 Cleaner Users could configure to clean the Call Detail Report/Voice Records/Voice Mails/FAX automatically under Web GUI�� Maintenance��System Cleanup/Reset ��Cleaner. Figure 84: Cleaner CDR Cleaner Enable CDR Cleaner Enable the CDR Cleaner function. CDR Clean Time Enter 0-23 to specify the hour of the day to clean up CDR. Clean Interval Enter 1-30 to specify the day of the month to clean up CDR.

  • Page 86: Network Troubleshooting

    All the cleaner logs will be listed on the bottom of the page. USB/SD Card Files Cleanup Users could manage the content of the external drives, USB and /or SD card, manually from the Web GUI under Maintenance��System Cleanup/ ��USB / SD Card Files Cleanup. Figure 85: SB/SD Card Files Cleanup On this Web page, users could navigate through the paths and the directories of the USB and/or the SD card and select the files and folders to cle Network Troubleshooting...
  • Page 87 Select the network interface to monitor. Interface Type Both The default is “WAN”. Check this box to save the capture files in the SFTP server. Please make sure the configuration of data synchronizatio Enable SFTP Data Sync works in advance. Storage to External Check this box to activate storage of the capture either on the USB or SD Card.

  • Page 88: Service Check

    Enter the target host in hostname or IP address. Then press the “Start” button. The output result will dynamically be displayed in the window below Figure 88: Traceroute Signaling Troubleshooting Please refer to the [Digital Trunk Troubleshooting] section. Service Check Enable Service Check to periodically check the GXW450X responsiveness.
  • Page 89 Figure 90: CDR Filter You can specify a caller number or set a caller number with a pattern (. match zero or more characters only appears in the end. X any digit from 0-9, case-insensitive, repeatable, and only appears in the end. If the pattern string contains “.” in the end, “X” must appear before “.”.).

  • Page 90: Automatic Download

    Figure 91: Call Report The CDR report has the following data fields: Status Answered, Busy, No answer, or Failed. Call From Example format: “3100” 3100 [Trunk: Digital_1] Call To Example format: 21007 [Trunk: sip147] Start Time Example Format: 2018-11-13 18:52:14 Call Time Example Format: 0:00:08 Talk Time...

  • Page 91: Cdr Report Data Fields

    Figure 92: Automatic CDR Download To receive CDR records automatically from Email, check “Enable” and select a time period “By Day” “By Week” or “By Month”, and select Hour of th as well for the automatic download period. Make sure you have entered an Email or multiple email addresses where to receive the CDR records. Users have the option to delete the sent records “Delete Sent Records”.
  • Page 92 Field Type Description The final known disposition of the CDR record. The possible values are: “ANSWERED”, Disposition Enum “NO ANSWER, CONGESTION, FAILED, and BUSY. Amaflags Enum A flag is specified on the Party A channel. The possible values are: “OMIT, BILLING, and DOCUMENTATION. Uniqueid String A unique identifier for the Party A channel...

  • Page 93: Change Log

    Answer by: trunk_5 Session: 1542092488529109-1008 Action owner: 1008 Action type: DIAL. Source Trunk name: Digital_1 Dest Trunk name: sip147 CHANGE LOG This section documents significant changes from previous versions of GXW450X user manuals. Only major new features or major document updat listed here.
  • Page 94 No major changes. Firmware version 1.0.0.22 No major changes. Firmware version 1.0.0.20 No major changes. Firmware version 1.0.0.18 This is the initial version. Need Support? Can’t find the answer you’re looking for? Don’t worry we’re here to help! CONTACT SUPPORT...

This manual is also suitable for:

Gxw4500 seriesGxw450x seriesGxw4501Gxw4502Gxw4504

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