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Australian & New Zealand Product Warranty Statements of Standard Warranty Conditions
Important Safety Warnings
Warranty
Australian & New Zealand Product Warranty Statements of Standard Warranty Conditions
Australian Customers
Australian Customers
IMPORTANT: Read the assembly instruction section and safety precautions of this booklet carefully before
(b) the Appliance is modified without authority from
Our goods come with guarantees that cannot be excluded under
Our goods come with guarantees that cannot be excluded under
removing the contents of this carton.
Residentia Group in writing;
the Australian Consumer Law. You are entitled to a replacement
the Australian Consumer Law. You are entitled to a replacement
(c) the Appliance's serial number or warranty seal
or refund for a major failure and for compensation for any other
1.
This appliance is not intended for use by persons (including children) with reduced physical, sensory or
or refund for a major failure and for compensation for any other
has been removed or defaced;
reasonably foreseeable loss or damage. You are also entitled to
mental capabilities, or lack of experience or knowledge, unless they have been given supervision or
reasonably foreseeable loss or damage. You are also entitled to
(d) the Appliance was serviced or repaired by
have the goods repaired or replaced if the goods fail to be of
have the goods repaired or replaced if the goods fail to be of
instruction concerning the use of the appliance by a person responsible for their safety. Children should be
anyone other than Residentia Group, an
acceptable quality and the failure does not amount to a major
acceptable quality and the failure does not amount to a major
supervised to ensure that they do not play with the appliance.
authorised repairer or ASR.
failure.
failure.
2.
After removing the packaging, make sure to check if there is any damage to the appliance. If there is any
New Zealand Customers
damage, never attempt to install the appliance and immediately contact your retailer. As packaging
New Zealand Customers
8.
This warranty, the contract to which it relates
materials can be dangerous to children, they need to be collected immediately and put out of reach.
Nothing herein contained shall be construed in any way as
Nothing herein contained shall be construed in any way as
and the relationship between you and
3.
In certain circumstances electrical appliances may be a safety hazard. Check the conformity of voltage
excluding or limiting your rights under the Consumer Guarantee
excluding or limiting your rights under the Consumer Guarantee
Residentia Group are governed by the law
Act 1993.
and power settings, which are specified on the information plate attached to the appliance and/or
Act 1993.
applicable where the Appliance was purchased.
packaging, with the usage conditions available.
Our Warranty
Our Warranty
4.
Do not place heavy objects in or on these appliances, use for storage or as a cutting surface as sharp
This product is also covered by the manufacturer's warranty set
This product is also covered by the manufacturer's warranty set
edges can damage the surface. This appliance is designed for cooking food only. Use flat based, stable,
9.
To the extent permitted by law, Residentia
out in this document (Our Warranty).
out in this document (Our Warranty).
inductive cooking rated cooking vessels only.
Group excludes all warranties and liabilities
Our Warranty is for a period of twenty four (24) months from the
Our Warranty is for a period of twenty four (24) months from the
5.
This appliance is designed for domestic household use only and for the cooking of domestic food
(other than as contained in this document)
date of purchase and for refrigeration appliances will have an
date of purchase and for refrigeration appliances will have an
products. Use as a commercial appliance will void the warranty. It should not to be used in a marine
additional thirty six (36) months after the first twenty four (24)
including liability for any loss or damage
additional thirty six (36) months after the first twenty four (24)
environment or outdoors and must be fully built in. Do not use the appliances until fully installed.
months on the Sealed System (PARTS only) Compressor &
months on the Sealed System (PARTS only) Compressor &
whether direct or indirect arising from your
condenser etc. The labour cost to replace these parts is the
6.
A means for disconnection must be incorporated in the fixed wiring in accordance with the wiring rules.
condenser etc. The labour cost to replace these parts is the
purchase, use or non use of the Appliance.
responsibility of the customer. This is in addition to (and does
responsibility of the customer. This is in addition to (and does
7.
The electrical connection must be accessible after installation. The appliance must be electrically isolated
not exclude, restrict or modify) any rights or remedies to which
not exclude, restrict or modify) any rights or remedies to which
before any maintenance can be performed.
10. For Appliances and services provided by
you may already be entitled under the Australian Consumer Law
you may already be entitled under the Australian Consumer Law
8.
The appliance is not intended to be operated by means of an external timer or separate remote-control
or the New Zealand Consumer Guarantee Act 1993 relating to
or the New Zealand Consumer Guarantee Act 1993 relating to
Residentia Group in Australia, the Appliances
system.
this product. Our Warranty (which is subject to the conditions
this product. Our Warranty (which is subject to the conditions
come with a guarantee by Residentia
9.
Electrical connection must be made as per local wiring rules and regulations. Do not disconnect the
below) covers rectification free of charge of any fault arising from
below) covers rectification free of charge of any fault arising from
Group that cannot be excluded under the
appliance with wet hands or bare feet, and do not disconnect the power cord with extreme force.
defective materials or components, or faulty workmanship. The
defective materials or components, or faulty workmanship. The
Australian Consumer Law. You are entitled
10.
Ensure that the kitchen is well ventilated or mechanical ventilation is in use while cooking on this
product will be repaired or replaced at the option of Omega, and
product will be repaired or replaced at the option of Omega, and
to a replacement or refund for a major
appliance.
all costs of installation, removal, cartage, freight travelling
all costs of installation, removal, cartage, freight travelling
failure and for compensation for any other
expenses and insurance are to be paid by the customer.
11.
Do not store or use flammable materials or aerosols near the cooktop. Items made from aluminium,
expenses and insurance are to be paid by the customer.
Our Warranty is subject to the following conditions:
reasonably foreseeable loss or damage.
Our Warranty is subject to the following conditions:
plastic, plastic film & sugar-based foods should also be kept away from the appliance, as they may fuse to
1.
That the purchaser contact Omega prior to any product
You are also entitled to have the Appliance
the surface.
1.
That the purchaser contact Omega prior to any product
repair.
repair.
12.
WARNING – The surface temperature of this appliance exceeds 95°C. To avoid a hazard, under bench
repaired or replaced if the Appliance fails to be
2.
That the purchaser carefully follows all instructions provided
2.
That the purchaser carefully follows all instructions provided
access must be restricted. A board must be installed underneath the cooktop. Heat from the underside of
of acceptable quality and the failure does not
with the product and complies with all relevant electrical &
with the product and complies with all relevant electrical &
the unit will be expelled by inbuilt fans – do not block.
amount to a major failure. The benefits to you
plumbing regulations in their State when installing the
plumbing regulations in their State when installing the
13.
WARNING - The cooktop will become hot during and directly after use. Do not touch the surface during
given by this warranty are in addition to your
product.
product.
this time, as it may be hot and can cause burns. To avoid burns, children should be kept away.
other rights and remedies under a law in relation
3.
That the purchaser carefully follows the instructions
3.
That the purchaser carefully follows the instructions
14.
Cleaning may only be commenced on the appliance once it has cooled down and is turned off. Failure to
provided in the owner's handbook relating to the proper use
to the Appliances or services to which the
provided in the owner's handbook relating to the proper use
clean properly can damage the unit. Do not use a steam clean, steam jet or any other high-pressure
and care of the product and does not use the product for
and care of the product and does not use the product for
warranty relates.
cleaning equipment to clean the appliance.
any purpose other than the DOMESTIC use for which it has
any purpose other than the DOMESTIC use for which it has
15.
been designed. If the appliance is used in commercial
When the appliance is not being used, turn the appliance off.
been designed. If the appliance is used in commercial
11. At all times during the Warranty Period,
applications or for rental purposes, Our Warranty is limited
16.
applications or for rental purposes, Our Warranty is limited
Where this appliance is installed in a caravan, it shall NOT be used as a space heater.
Residentia Group shall, at its discretion,
to a warranty of Twelve (12) months covering all parts with
to a warranty of Twelve (12) months covering all parts with
17.
Do not modify this appliance.
Three (3) months on any labour cost of service or repair.
determine whether repair, replacement or refund
Three (3) months on any labour cost of service or repair.
18.
Do not use harsh abrasive cleaners or sharp metal scrapers to clean the glass surface as they can scratch
will apply if an Appliance has a valid warranty
the surface, which may result in the glass shattering. Clean the glass using a warm damp cloth (e.g.
Service Area
Service Area
claim applicable to it.
dishcloth) and dry it with a soft dry tea towel.
The provision of service under Our Warranty is limited by the
The provision of service under Our Warranty is limited by the
19.
All cabinetry and materials used in the installation must be able to withstand a minimum temperature of
boundary / territory area of the nearest service centre. Travelling
boundary / territory area of the nearest service centre. Travelling
50°C above the ambient temperature of the room it is located in, whilst in use. Certain types of vinyl or
cost incurred for service outside this area is not covered by Our
cost incurred for service outside this area is not covered by Our
Warranty
Important Safety Warnings
laminate kitchen furniture are particularly prone to heat damage or discolouration at temperatures below
Warranty
the guidelines given above. Any damage caused by the appliance being installed without adhering to the
temperature limits set out above will be the liability of the owner. To avoid any hazards, limit access to the
under-bench section of the cooktop.
IMPORTANT: Read the assembly instruction section and safety precautions of this booklet carefully before
20.
Damage can occur to bench tops if pots and pans are allowed to overlap the bench top. This can result in
The Australian Consumer Law requires the
Contact Us Australia
Contact Us Australia
inclusion of the following statement with
heat being transferred to the bench top. Ensure that correct sized pots & pans are used. Pans should be
removing the contents of this carton.
Omega is a division of Shriro Australia Pty Ltd
this warranty:
lifted on and off the cooktop surface and not dragged. Cooking zones should not be switched on without
Omega is a division of Shriro Australia Pty Ltd
1.
This appliance is not intended for use by persons (including children) with reduced physical, sensory or
Phone: 1300 739 033
Phone: 1300 739 033
cookware placed on it. Do not place empty cookware onto the cooking zones when in use.
Email: customercare@omegaappliances.com.au
mental capabilities, or lack of experience or knowledge, unless they have been given supervision or
Email: customercare@omegaappliances.com.au
21.
If any cracking is noticed on the cooktop, turn the appliance off immediately and call your Omega Service
instruction concerning the use of the appliance by a person responsible for their safety. Children should be
Centre.
supervised to ensure that they do not play with the appliance.
2.
After removing the packaging, make sure to check if there is any damage to the appliance. If there is any
damage, never attempt to install the appliance and immediately contact your retailer. As packaging
materials can be dangerous to children, they need to be collected immediately and put out of reach.
3.
In certain circumstances electrical appliances may be a safety hazard. Check the conformity of voltage
and power settings, which are specified on the information plate attached to the appliance and/or
packaging, with the usage conditions available.
4.
Do not place heavy objects in or on these appliances, use for storage or as a cutting surface as sharp
edges can damage the surface. This appliance is designed for cooking food only. Use flat based, stable,
inductive cooking rated cooking vessels only.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced
if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
— THIS WARRANTY IS VALID IN AUSTRALIA ONLY —
and service will incur commercial cost to be paid by the
and service will incur commercial cost to be paid by the
12. Missing parts are not covered by warranty.
customer regulated by the number of kilometres travelled
customer regulated by the number of kilometres travelled
Residentia Group reserves the right to assess
beyond the service area. These costs will be disclosed to you for
beyond the service area. These costs will be disclosed to you for
each request for missing parts in a case by case
acceptance by you prior to your claim being processed.
acceptance by you prior to your claim being processed.
basis. Any parts that are not reported missing
Microwave ovens must be returned to your nearest Authorised
Microwave ovens must be returned to your nearest Authorised
in the first week after purchase will not provide
Service Centre for repair as they are a carry in serviceable
Service Centre for repair as they are a carry in serviceable
appliance.
free of charge.
appliance.
What is Covered by our Warranty
What is Covered by our Warranty
13. To enquire about claiming under this warranty,
During the warranty period, Omega or its authorised Service
During the warranty period, Omega or its authorised Service
please follow these steps:
Centre will, at no extra charge, if your appliance is readily
Centre will, at no extra charge, if your appliance is readily
accessible without the need of special equipment and subject to
(a) carefully check the operating instructions, user
accessible without the need of special equipment and subject to
the terms and conditions of this warranty, repair or replace any
the terms and conditions of this warranty, repair or replace any
manual and the terms of this warranty;
parts which it considers defective.
parts which it considers defective.
(b) have the model and serial number of the
Appliance available;
What is not Covered by our Warranty
What is not Covered by our Warranty
(c) have the proof of purchase (e.g. an invoice)
1.
Products installed damaged or incomplete or not in
1.
Products installed damaged or incomplete or not in
compliance with the relevant electrical & plumbing
available;
compliance with the relevant electrical & plumbing
regulations in their State.
regulations in their State.
(d) telephone the numbers shown below.
2.
Normal wear and tear e.g. cleaning, light globes, filters etc.
2.
Normal wear and tear e.g. cleaning, light globes, filters etc.
3.
Failure resulting from power surges and electrical storms.
3.
Failure resulting from power surges and electrical storms.
14. You accept that if you make a warranty claim,
4.
Insect or vermin infestation.
4.
Insect or vermin infestation.
Residentia Group and its ASR may exchange
5.
Unauthorised repairs or use of non-genuine Omega parts.
5.
Unauthorised repairs or use of non-genuine Omega parts.
6.
Any failure caused by the product not being used in
6.
Any failure caused by the product not being used in
information in relation to you to enable
accordance with the instruction and the installation manual
accordance with the instruction and the installation manual
Residentia Group to meet its obligations under
provided with the product.
provided with the product.
this warranty.
7.
Misuse or abuse, including failure to properly maintain or
7.
Misuse or abuse, including failure to properly maintain or
service.
service.
IMPORTANT
8.
The clearing of blockages in pumps and hoses.
8.
The clearing of blockages in pumps and hoses.
9.
Damage which occurs during delivery or installation.
Before calling for service, please ensure that the
9.
Damage which occurs during delivery or installation.
10. Claims to product surface coating due to liquid or solid
10. Claims to product surface coating due to liquid or solid
steps in point 13 have been followed.
spill-overs, accidental damage or damage caused from
spill-overs, accidental damage or damage caused from
cleaning products not recommended by Omega.
cleaning products not recommended by Omega.
CONTACT SERVICE
How to Claim Our Warranty
How to Claim Our Warranty
→
Service:
1300 11 HELP (4357)
While registering your warranty is not a requirement, for peace
While registering your warranty is not a requirement, for peace
of mind you can register your warranty at
of mind you can register your warranty at
omegaappliances.com.au.
omegaappliances.com.au.
To make a claim under Warranty you will need to contact
To make a claim under Warranty you will need to contact
Omega in Australia or New Zealand by using the contact details
Omega in Australia or New Zealand by using the contact details
below.
below.
If you are contacting Omega regarding any warranty claims and
If you are contacting Omega regarding any warranty claims and
spare parts inquiries, please make sure you have the following
spare parts inquiries, please make sure you have the following
information on hand:
information on hand:
1. Product Name/Model Number
1. Product Name/Model Number
2. Serial Number/s
2. Serial Number/s
3. Purchase Date (as per invoice or proof of purchase)
3. Purchase Date (as per invoice or proof of purchase)
4. Purchased From
4. Purchased From
5. Warranty Registration Number (if registered)
5. Warranty Registration Number (if registered)
Contact Us New Zealand
Contact Us New Zealand
Omega is a division of Monaco Corporation (member of Shriro)
Omega is a division of Monaco Corporation (member of Shriro)
Phone: 09 415 6000
Phone: 09 415 6000
Email: customercare@monacocorp.co.nz
Email: customercare@monacocorp.co.nz
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