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Summary of Contents for Ingenico group swipen Desk 5000
- Page 1 Merchant Services Quick Start Guide Desk 5000 Version 1.0 Merchant Services Payment Solutions 100% tailored to your business...
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Page 3: Table Of Contents
Contents Getting started Supervisor password Function keys The Chip Card Reader Chip & Pin Transactions - Sale Chip & Pin Transactions - Refund Contactless - Sale Mail Order Transactions - Sale End of Day reports Changing the paper roll Tips & Advice For further information on terminal functionality please call the terminal helpdesk or download your Terminal User Guide from: https://ingenico.co.uk/smart-terminals/user-guides... -
Page 4: Getting Started
Getting started Set up your Desk/5000 in a convenient location close to a power source and an Ethernet socket. To connect an Ethernet cable, connect one side to your Ethernet socket or router and the other side to the ‘ETH’ socket on the Magic box. -
Page 5: Supervisor Password
Supervisor Password The default supervisor password is 01483. Please note: The terminal will require you to change this to a new code of your choosing before you can process any transactions. Function Keys F1 to F4 keys: Appear on the touchscreen for shortcuts. Menu key: To enter the application menus press the Menu key from the idle (READY) screen. -
Page 6: The Chip Card Reader
The Chip Card Reader Customer cards must be inserted as shown, with the chip upwards. Push the card fully into the slot below the keypad and follow the instructions on screen. If you see a “BAD READ” message, check the card orientation and try again. -
Page 7: Chip & Pin Transactions - Refund
Chip & Pin Transactions - Refund From the idle screen, press , then choose “REFUND”. Enter the ‘Refund Amount’ then insert the card. If prompted enter the Supervisor Password and press The terminal will now connect to the acquirer for authorisation, if the refund is authorised then “AUTH CODE”... -
Page 8: Mail Order Transactions - Sale
Mail Order Transactions - Sale Mail Order Transactions - Sale Key in the amount, press When prompted, press When prompted, key in the customer’s card number and press Enter the Expiry Date, the start date (if required), the issue number (if required), pressing after each entry. -
Page 9: End Of Day Reports
End of Day Reports To access the reports menu press twice, the select ‘REPORTS’. If required enter the supervisor password and press END OF DAY: One touch function that prints both the “Z REPORT” and the “BANKING” report. This MUST be done at the end of each day that you trade. -
Page 10: Changing The Paper Roll
Changing the paper roll Hold the terminal securely in one hand. With the other hand, and by using two fingers, lift the printer cover release as shown in above. Fully open the printer cover and remove the old roll of paper. Unstick the end of the new roll, leaving the end free, hold the paper roll and carefully place into the printer compartment as shown in... -
Page 11: Tips & Advice
Tips & Advice REFERRALS: If the terminal displays “CALL AUTH CENTRE” or “PLEASE WAIT” with a telephone number, then you must refer the transaction and phone for authorisation for that card. PIN TRIES EXCEEDED: If the terminal displays this message then the cards PIN has been locked by the cardholder. - Page 12 Merchant Services...
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