Ingenico group swipen Desk 3500 Quick Start Manual
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Also See for swipen Desk 3500:
- Setup manual (2 pages) ,
- Quick start manual (2 pages) ,
- Quick start manual (2 pages)
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Summary of Contents for Ingenico group swipen Desk 3500
- Page 1 Merchant Services Quick Start Guide Desk 3500 Version 1.0 Merchant Services Payment Solutions 100% tailored to your business...
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Page 3: Table Of Contents
Contents Getting started Supervisor password Function keys The Chip Card Reader Chip & Pin Transactions - Sale Chip & Pin Transactions - Refund End of Day reports Changing the paper roll For further information on terminal functionality please call the terminal helpdesk or download your Terminal User Guide from: https://ingenico.co.uk/smart-terminals/user-guides Help Desk... -
Page 4: Getting Started
Getting started Set up your Desk/3500 in a convenient location close to a power source and an Ethernet socket or telephone socket. To connect an Ethernet cable, connect one side to your Ethernet output or router and the other side to the ‘ETH’ socket on the Magic box. -
Page 5: Supervisor Password
Supervisor Password The default supervisor password is 01483. Please note: The terminal will require you to change this to a new code of your choosing before you can process any transactions. Function Keys Arrow keys: Enable you to choose options on screen F1 &... -
Page 6: The Chip Card Reader
The Chip Card Reader Customer cards must be inserted as shown, with the chip upwards. Push the card fully into the slot below the keypad and follow the instructions on screen. If you see a “BAD READ” message, check the card orientation and try again. -
Page 7: Chip & Pin Transactions - Sale
Chip & Pin Transactions - Sale From the idle screen, enter the sale amount for the transaction and press . For example enter £12.34 as 1234. The customer must enter their PIN code. NEVER ASK THE CUSTOMER TO DIVULGE THEIR PIN CODE. After the customer has entered their PIN and pressed they will be prompted to return the terminal to you. -
Page 8: Chip & Pin Transactions - Refund
Chip & Pin Transactions - Refund From the idle screen, press , then choose “REFUND”. Enter the ‘Refund Amount’ then insert the card. If prompted enter the Supervisor Password and press The terminal will now connect to the acquirer for authorisation, if the refund is authorised then “AUTH CODE”... -
Page 9: End Of Day Reports
End of Day Reports To access the reports menu press , until ‘SYSTEM MENU’ is displayed and then select “Totals”. Press to highlight the required option and press to select it. If required enter the supervisor password and press END OF DAY: This indicates the total value of transactions that have been processed and shows that the totals have been confirmed by the acquirer. -
Page 10: Changing The Paper Roll
Changing the paper roll Hold the terminal securely in one hand. With the other hand, and by using two fingers, lift the printer cover release as shown in above. Fully open the printer cover and remove the old roll of paper. Unstick the end of the new roll, leaving the end free, hold the paper roll and carefully place into the printer compartment as shown in... - Page 11 Copyright © 2020 Ingenico (UK) Ltd. This Quick Start Guide relates to Move3500 Tetra terminals – TMS/MATSU software. Whilst every effort has been made to ensure that the content of this document is accurate, Ingenico will not accept responsibility for any loss, damage or injury that may be incurred as a result of any errors or inaccuracies.
- Page 12 Merchant Services...
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