Ingenico group Yorkshire Payments ICT200 User Manual
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Ingenico group Yorkshire Payments ICT200 User Manual

Ingenico group Yorkshire Payments ICT200 User Manual

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Terminal User Guide
ICT200 Terminal
Yorkshire Payments 2023
www.yorkshirepayments.com
01422 323785

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Summary of Contents for Ingenico group Yorkshire Payments ICT200

  • Page 1 Terminal User Guide ICT200 Terminal Yorkshire Payments 2023 www.yorkshirepayments.com 01422 323785...

  • Page 2: Table Of Contents

    Contents Introduction Thank You This User Guide Security of Your Terminal Caring for Your Terminal Keeping Records Paper Rolls Helpdesk Information Supervisor Password How do I… Quick Installation Checklist Your Terminal Terminal Model Terminal Layout Integrated Contactless Reader Contactless Status Lights Terminal Keypad Function Keys Entering the Correct Data...
  • Page 3 Sales – Swiped Cards Sales with Gratuity (Tip Mode) Sales with Gratuity – Inserted Cards (On Ticket Method) Sales with Gratuity – Inserted Cards (On Screen Method) Sales with Gratuity – Swiped Cards Sales with Cashback Split Bills Surcharging Refunds Mailorder Transactions (Customer Not Present) Mailorder –...
  • Page 4 Customer Copy – Pre Paid Cards Pre-Paid Cards (Customer Copy) Declined and Void Receipts Transaction Referencing Reports End of Day Report Banking Report Example Banking Report (Acquirer 1) Example Banking Report Continued (Acquirer 2) Example Banking Report Continued (Acquirer 2) X Balance Report Z Balance Report Example Z Balance Report (Totals and Breakdown by Issuer)

  • Page 5: Introduction

    1. Introduction: Thank You Thank you for choosing an Ingenico Payment Terminal. Your terminal is the Ingenico iCT200 Counter Top Payment Terminal. Your terminal includes a variety of different functions and features to help you accept credit and debit card transactions in a speedy and efficient manner. This User Guide We recommend you thoroughly read this User Guide, together with any other documentation that came with your terminal, as this will help you to quickly...

  • Page 6: Caring For Your Terminal

    Caring for Your Terminal You should take care not to spill liquids on any part of your terminal or any associated parts and equipment. You should clean the terminal with a soft clean cloth. The magnetic swipe and chip card readers should be cleaned regularly with a suitable cleaning card. To ensure safety, only clean your terminal when it is completely powered off.

  • Page 7: Helpdesk Information

    Helpdesk Information Details on how to contact the Terminal Helpdesk can be found in the Quick Start Guide that accompanies your terminal. You may be asked for your terminal’s Terminal Identification Number (TID) or your terminal’s Serial Number (S/N). The TID can be found at the top of each receipt produced by the terminal; and the Serial Number can be found at the top of some reports and on the reverse of your terminal.

  • Page 8: How Do I

    How Do I … To help you familiarise yourself with your terminal and to understand the basics, below is a list of frequently asked questions about the general operation of your terminal. • … set up my terminal? Follow the simple step-by-step installation checklist in the next section. …...

  • Page 9: Quick Installation Checklist

    … get my terminal polled? Your terminal is an “online” terminal, which • means that transactions are captured when you take them so there is no requirement for Polling the terminal. You must however ensure that you do your End of Day reports, to find out more refer to the section entitled Reports.
  • Page 10 • Your default supervisor password is 01483, you should change this from the default. • Do an END OF DAY report from the REPORTS menu. This will check that your terminal can connect to and is set up on the Acquirer’s Host Reports System.

  • Page 11: Your Terminal

    2. Your Terminal Terminal Model The Ingenico iCT200 Counter Top Payment Terminal is a compact and ergonomically designed terminal capable of processing card transactions. It is a fixed point terminal that has an integrated “Magic Cable” which enables connection to a telephone line or Local Area Network (LAN);...

  • Page 12: Integrated Contactless Reader

    Integrated Contactless Reader Your terminal (iCT250 model only) includes an integrated contactless reader in order to process contactless transactions. Contactless Status Lights Your terminal has a row of four status lights that are visible in the top part of the display if the optional integrated contactless reader is included, and is active.

  • Page 13: Terminal Keypad

    Terminal Keypad The Ingenico iCT200 key pad is laid out as below. Function Keys (F1, F2, F3, F4) Up and Down Keys Standard Data Entry Keys Menu Key Correction Keys --------- Enter Key (Cancel, Clear) Function Keys The four function keys allow you to choose options displayed on the screen, and in certain circumstances the middle two function keys can be used as Up and Down keys.

  • Page 14: Entering The Correct Data

    Entering and Correcting Data To enter numbers press the relevant keys. If you make a mistake you can correct this using the correction keys. Press the clear key once to delete one character at a time. Press the cancel key once to delete the entire line; pressing the cancel key again will cancel the transaction.

  • Page 15: Terminal Display

    Terminal Display The Ingenico iCT220 & iCT250 screen displays. Dial-Up/LAN Status GSM/GPRS Status Power Icon (optional) READY Date and Time Terminal Status HANDSET 1 Handset Number Fig1. Terminal Display iCT250 Communication Status Icon Power Icon Terminal READY Date and Time Status Handset: 01 Handset Number...

  • Page 16: Display Icons

    Display Icons You will see a variety of different icons and graphics on the screen of your terminal. The plug symbol indicates that your terminal is connected to the power supply and is therefore powered on. The network symbol indicates whether your terminal is connected to a Local Area Network (LAN) via an Ethernet cable.

  • Page 17: Menu Screens

    Menu Screens When you press the menu key from the idle screen your terminal will enter the application menus. All the menu screens have the same layout. Menu Item 1 Menu Item 2 Menu Item 3 Menu Item 4 To choose Menu Item 1 you should press the F1 key, and so on. When navigating around the menu structure: by pressing the menu key you will move to the next menu screen (if available);...

  • Page 18: Paper Loading

    Paper Loading Your terminal is supplied with one paper roll already installed. When the paper roll is nearing the end a red line will appear on the paper, this indicates that the paper roll must be replaced. 1. Hold your terminal securely in one hand, with the other hand, and by using two fingers, lift the printer cover release as shown.
  • Page 19 rolls can be found on the contact sticker found on the underside of your terminal. If appropriate, you may also find these details on the inside cover of this User Guide.  Only use approved paper rolls supplied by your terminal supplier. Attempting to fit rolls of a different size may damage your terminal.

  • Page 20: Terminal Installation

    Terminal Installation You should set up the terminal in a convenient location close to a power source and an analogue telephone line. Firstly identify all parts as shown in the image below. Your terminal “Magic Cable” (attached to terminal) with install kit (cable tie, and self- adhesive support) Telephone Line Lead BT Converter for Telephone Line Lead...

  • Page 21: Magic Cable" Installation

    “Magic Cable” Installation The “Magic Cable” will be supplied attached to your terminal. The Power Supply Unit should be plugged into both the “Magic Cable” unit and your mains power socket. The terminal will now power on. Power Socket Telephone Socket Ethernet Socket If not already attached, plug the Telephone Line Lead in to both the socket marked IN on the “Magic Cable”...

  • Page 22: Sim Card Installation (Optional)

    SIM Card Installation (optional) Your terminal may require a SIM Card in order to communicate via a mobile network. In order to access the SIM Card you must first remove the SIM compartment cover. Using your thumb on the grip provided, push the cover away from the rest of the terminal to disengage the clips, before then lifting the cover away.

  • Page 23: Telephone Lines And Broadband

    Telephone Lines and Broadband Your terminal can be used on a variety of telephone lines, however to use your terminal on some lines you may be required to change the telephone network (PSTN) setting in the terminal. Your terminal is pre- configured so that it may work on a direct telephone connection.

  • Page 24: Inserting A Chip Card

    Inserting a Chip Card Chip Cards should be inserted firmly into your terminal as illustrated with the chip facing up and into the card reader. If you see the prompt BAD READ, check the orientation of the card and try again.

  • Page 25: Swiping A Card

    Swiping a Card With the magnetic stripe facing down and towards the screen as illustrated run the edge of the card along the bottom of the card swipe slot on the right of your terminal. You should swipe the card in one continuous movement and at an even speed.

  • Page 26: Presenting Contactless Card

    Presenting a Contactless Card A contactless card should be presented by the cardholder only when prompted to do so on the screen and the first status light is lit steadily. The card should be presented towards the contactless logo shown on the screen - at the centre of the contactless card read zone.

  • Page 27: Transactions

    3. Transactions Performing Transactions In order to perform a transaction in a quick and efficient manner you may type in the transaction amount from the idle screen. This method may be used to start any sale transaction, regardless of card type is (i.e. contactless cards or cards with, or without, a chip).
  • Page 28 any time until another transaction is performed by pressing the F1 key whilst the idle screen is displayed. This prints a duplicate of the last transaction taken and is not restricted to contactless transactions.  For security reasons the full card number is not shown on the customer copy.

  • Page 29: Contacting High Value Payment (Hvp) - Wallet Payments

    Contactless High Value Payment (HVP) – Wallet Payments High Value Payments are contactless payments that are above the limit for contactless cards (e.g. £30.00) but are protected by the cardholder verifying themselves to the mobile phone either by the use of a scanned thumb/fingerprint in the case of Apple Pay, or by the entry of a pass code for other mobile phone manufacturers.

  • Page 30: Sales - Inserted Cards (Method One)

    Sales - Inserted Cards (Method One) The idle screen will be displayed on the READY terminal. Handset: 01 Enter the sale amount in pence (e.g. Amount: 2134 for £21.34) and press the enter £21.34 key. Confirm the sale amount is correct and £21.34 Touch/ Insert or Swipe Here insert the card into the card reader.
  • Page 31 The terminal will print the merchant Printing copy for you to retain. If a signature is needed the customer must sign. If required check the signature: Signature OK? Press F1 for an invalid signature or Press F4 for a valid signature. The terminal will print the customer Printing copy to give to the customer for them...

  • Page 32: Sales - Inserted Cards (Method Two)

    Sales - Inserted Cards (Method Two) From the idle screen, insert the card READY into the card reader. Handset: 01 Enter the sale amount in pence (e.g. Enter Sale 1234 for £12.34) and press the enter £0.00 key. If a PIN is requested, the Customer Amount: £12.34 Enter PIN:...
  • Page 33 If required check the signature: Signature OK? Press F1 for an invalid signature or Press F4 for a valid signature. The terminal will print the customer Printing copy to give to the customer for them to retain. The terminal will return to the idle screen. ...

  • Page 34: Sales - Contactless Cards

    Sales - Contactless Cards The idle screen will be displayed on the READY terminal. Handset: 01 Enter the sale amount in pence (e.g. 123 for £1.23) and press the enter key. Amount: £1.23 Confirm the sale amount is correct £1.23 Touch/ Insert or Swipe Here and invite the cardholder to present their card to the screen.
  • Page 35  The customer MUST NOT remove the card until the terminal has prompted them to do so, sounded the confirmation tone, and all status lights lit steadily.  You MUST retain the merchant copy for your records. If a signature is required then this copy must be signed by the customer.

  • Page 36: Dealing With Contactless Card Read Failures

    Dealing with Contactless Card Read Failures A contactless card read may fail, and the customer will be prompted to re- present their card. If the card is removed too soon - before all four contactless status lights are lit; before the confirmation tone is heard; or before prompted to remove the card - the card read will fail.
  • Page 37 If the card requires a further security check an alert tone will sound and you INSERT OR SWIPE CARD will be prompted to continue the transaction as if the card is not contactless enabled. Page 33 ICT 200 User Guide...

  • Page 38: Sales - Swiped Cards

    Sales - Swiped Cards From the idle screen, swipe the card READY through the card swipe. Handset: 01 Enter the sale amount in pence (e.g. Enter Sale 1234 for £12.34) and press the enter £0.00 key. The terminal will dial out to the Please Wait acquirer for authorisation.

  • Page 39: Sales With Gratuity (Tip Mode)

    Sales with Gratuity (Tip Mode)  You must ensure that this option is enabled on your acquirers Merchant Account. Contact your acquirer to ensure that this option is available to you. Your terminal is not pre-configured to allow for Gratuities (i.e. tips). If you would like the Gratuity mode enabled on your terminal please contact the terminal Helpdesk.

  • Page 40: Sales With Gratuity - Inserted Cards (On Ticket Method)

    Sales with Gratuity - Inserted Cards (On Ticket Method) From the idle screen, insert the card READY into the card reader. Handset: 01 Enter the sale amount in pence (eg. Enter Sale 1234 for £12.34) and press the enter key. £0.00 The terminal will print the Final Printing...
  • Page 41 If the transaction has been authorised AUTH CODE: nnnn then an auth code will be displayed. The terminal will print the merchant Printing copy for you to retain. If a signature is needed the customer must sign. If required check the signature: Signature OK? Press F1 for an invalid signature or Press F4 for a valid signature.

  • Page 42: Sales With Gratuity - Inserted Cards (On Screen Method)

    Sales with Gratuity - Inserted Cards (On Screen Method) From the idle screen, insert the card into the card reader. READY Handset: 01 Enter Sale Enter the sale amount in pence (e.g. 1234 for £12.34) and press the enter key. £0.00 The customer must confirm if a gratuity is Amount:...
  • Page 43 If the transaction has been authorised AUTH CODE: nnnn then an auth code will be displayed. The terminal will print the merchant Printing copy for you to retain. If a signature is needed the customer must sign. If required check the signature: Signature OK? Press F1 for an invalid signature or Press F4 for a valid signature.

  • Page 44: Sales With Gratuity - Swiped Cards

    Sales with Gratuity - Swiped Cards From the idle screen, swipe the card READY through the card swipe. Handset: 01 Enter the sale amount in pence (e.g. Enter Sale 1234 for £12.34) and press the enter £0.00 key. The terminal will print the Merchant Printing copy, which you should give to the customer to fill out.

  • Page 45: Sales With Cashback

    Sales with Cashback  You must ensure that this option is enabled on your acquirers Merchant Account. Contact your acquirer to ensure that this option is available to you; this option may not be available for all account types. Your terminal is not pre-configured to allow for Sales with Cashback. If you would like Cashback mode enabled on your terminal please contact the terminal Helpdesk.

  • Page 46: Split Bills

    Split Bills Your terminal is not pre-configured to allow for Split Bills. If you would like the Split Bill functionality enabled on your terminal please contact the terminal Helpdesk. The Split Bill functionality would commonly be used within the leisure industry in order to break down a bill associated with a table into amounts that can be paid by each person using differing payment methods.

  • Page 47: Refunds

    Refunds From the idle screen, press the menu READY key once. Handset: 01 Select the menu option REFUND by MAILORDER pressing the F2 key. REFUND CASH SALE Enter Password: Enter the supervisor password followed by enter. ***** Insert or swipe the customer’s card. INSERT OR SWIPE CUSTOMER CARD Enter the refund amount in pence...
  • Page 48 The terminal will print the merchant Printing copy for you to retain. If a signature is needed the customer must sign. Check the signature: Signature OK? Press F1 for an invalid signature or Press F4 for a valid signature. The terminal will print the customer Printing copy to give to the customer for them to retain.

  • Page 49: Mailorder Transactions (Customer Not Present)

    Mailorder Transactions (Customer Not Present)  You must ensure that this option is enabled on your acquirers Merchant Account. Your terminal is pre-configured for Mailorder (Customer Not Present) transactions. Mailorder transactions are performed without the customer or the card being present.

  • Page 50: Mailorder - Sales & Refunds

    Mailorder - Sales & Refunds From the idle screen, press the menu key READY once. Handset: 01 Select the menu option MAILORDER by MAILORDER pressing the F1 key. REFUND CASH SALE MAILORDER Choose the required transaction: Press F1 for REFUND or Press F4 for SALE.
  • Page 51 If you see this prompt enter the 3 or 4 digit Enter CSC: Card Security Code (CSC) and press the enter key. If you see this prompt enter the postcode Postcode Nums: numbers (e.g. 27 for GU2 7YB) and press the enter key.
  • Page 52 The terminal will print the merchant copy Printing for you to retain. Tear off the merchant copy and press the TEAR OFF TICKET enter key. AND RETAIN (ENTER) The terminal will print the customer copy Printing to give to the customer for them to retain. The terminal will return to the idle screen.

  • Page 53: Account Verification

    Account Verification  You must ensure that this option is enabled on your acquirers Merchant Account. Contact your acquirer to ensure that this option is available to you. In order to check that a customer’s card is valid an Account Verification can be performed.

  • Page 54: Hotel Mode

    Hotel Mode  You must ensure that this option is enabled on your acquirers Merchant Account. Contact your acquirer to ensure that this option is available to you. When a large value transaction is expected (typically in Hotel or Rental environments), a Pre-Authorisation can be made for the expected value, to check the customer’s card is valid and the customer has enough credit available for the transaction.

  • Page 55: Reversals

    Reversals If a mistake in a transaction is identified immediately after the transaction has been completed, then the transaction can be completely reversed by selecting the REVERSAL function within 30 seconds of the completion of the transaction. This function is particularly useful when the wrong transaction amount has been entered, and the mistake is only noticed on the customer copy.

  • Page 56: Cash Advance

    Cash Advance  You must ensure that this option is enabled on your acquirers Merchant Account. Contact your acquirer to ensure that this option is available to you; this option may not be available for all account types. Your terminal is not pre-configured to allow for Cash Advance. If you would like Cash Advance mode enabled on your terminal please contact the terminal Helpdesk.

  • Page 57: Authorisation Only

    Authorisation Only  You must ensure that this option is enabled on your acquirers Merchant Account. Contact your acquirer to ensure that this option is available to you. An Authorisation Only transaction gives an authorisation code for a specific amount against a customer’s card without the capture of the transaction details by the acquirer.

  • Page 58: Forced Transactions

    Forced Transactions The Forced Transaction function allows for the completion of a transaction following a referral or voice authorisation. It also provides the opportunity to capture the details of transactions authorised by means other than your terminal. For example, card transactions authorised using paper vouchers and calls to the authorisation centre during a power cut, or transactions previously authorised using the Authorisation Only function.

  • Page 59: Declined Transactions

    Declined Transactions The acquirer or the customer’s card issuer can decline to authorise any transaction. A declined response from the acquirer’s host system will display a message on your terminal in place of the usual AUTH CODE: nnnn message. This can be, for example, DECLINED, NOT AUTHORISED, or RETAIN CARD.

  • Page 60: Referrals

    Referrals A transaction may be referred for voice authorisation if an extra security check is required by the acquirer. The terminal will display or print instructions to call the acquirer. If a telephone number is not shown please use the standard voice authorisation number as supplied by that acquirer.

  • Page 61: Transaction Receipts

    4. Transaction Receipts Merchant Copy - Signature Transactions Swiped Cards with Signature (Merchant Copy) Page 57 ICT 200 User Guide...

  • Page 62: Swiped Cards With Signature And Gratuity (Merchant Copy)

    Swiped Cards with Signature and Gratuity (Merchant Copy) Page 58 ICT 200 User Guide...

  • Page 63: Inserted Cards With Signature (Merchant Copy)

    Inserted Cards with Signature (Merchant Copy) Page 59 ICT 200 User Guide...

  • Page 64: Inserted Cards With Signature And Gratuity (Merchant Copy)

    Inserted Cards with Signature and Gratuity (Merchant Copy) Page 60 ICT 200 User Guide...

  • Page 65: Merchant Copy - Pin Transactions

    Merchant Copy - PIN Transactions Inserted Cards with PIN (Merchant Copy) Page 61 ICT 200 User Guide...

  • Page 66: Inserted Cards With Pin And Gratuity (Merchant Copy)

    Inserted Cards with PIN and Gratuity (Merchant Copy) Page 62 ICT 200 User Guide...

  • Page 67: Merchant Copy - Contactless Transactions

    Merchant Copy - Contactless Transactions Contactless Cards (Merchant Copy) Page 63 ICT 200 User Guide...

  • Page 68: Customer Copy - Keyed Transactions

    Customer Copy – Keyed Transactions Keyed Cards with Signature (Customer Copy)  For security the full card number is not displayed on the customer copy. Page 64 ICT 200 User Guide...

  • Page 69: Customer Copy - Keyed Transactions

    Customer Copy – Inserted Card Inserted Cards with PIN (Customer Copy)  For security the full card number is not displayed on the customer copy.  For security the full card number is not displayed on the customer copy. Page 65 ICT 200 User Guide...

  • Page 70: Customer Copy - Inserted Card

    Customer Copy – Contactless Contactless Cards (Customer Copy)  For security the full card number is not displayed on the customer copy.  Only the merchant copy is printed during a contactless transaction. If the customer requires a receipt then the customer copy can be printed any time until another transaction is performed by pressing the F1 key.

  • Page 71: Customer Copy -Contactless

    Customer Copy – Pre-Paid Cards Pre-Paid Cards (Customer Copy)  For security the full card number is not displayed on the customer copy.  The Pre-Paid Card available balance is shown only on the customer copy. Page 67 ICT 200 User Guide...

  • Page 72: Pre-Paid Cards (Customer Copy)

    Declined and Void Receipts If the transaction is declined by the acquirer or by an inserted Chip card, the terminal will print a declined receipt, as shown below. The text printed below the Date and Time is the response from message from the acquirer. Example Declined Receipt (Customer Copy) ...

  • Page 73: Declined And Void Receipts

    If the Result Indication shows VOID then the VOID transaction has been cancelled by the operator. If the transaction was cancelled by pressing the cancel CANCELLED key, the message below the date/time will read CANCELLED. If the transaction was cancelled by the operator selecting SIGNATURE NO to the signature check, then the text below the Date INVALID...
  • Page 74 5. Reports Your terminal can produce a number of reports to aid in banking and transaction management. END OF DAY One-touch End of Day procedure. BANKING A reconciliation report with the acquirers. X BALANCE A transaction total print without a reset. Z BALANCE (!) A transaction total print with a reset.

  • Page 75: Reports

    End of Day Report Your terminal is provided with an End of Day report that allows you to print both the Z Balance and the Banking reports from the one place. This simplifies your end of day procedure and ensures that you do the correct reports each day.

  • Page 76: End Of Day Report

    Banking Report Performing a Banking report reconciles the transaction totals held in the terminal with the totals held by each acquirer. The terminal may need to contact some or all of the acquirers to complete this report. Transactions are listed by acquirer, and are also shown by card type under that acquirer.
  • Page 77 To perform a Banking report for ALL acquirers press the menu key twice, then choose REPORTS by pressing the F1 key. You will be asked to type your supervisor password, then press enter, choose BANKING by pressing the F2 key, followed by the F1 key to choose ALL. ✓...

  • Page 78: Example Banking Report (Acquirer 1)

    Example Banking report (Acquirer 1) Page 74 ICT 200 User Guide...

  • Page 79: Example Banking Report Continued (Acquirer 2)

    Example Banking report continued (Acquirer 2)  TOTALS UNCONFIRMED means that the totals were in balance after the last online transaction so are probably correct, but they have not been checked during reconciliation because, this case, communications error (see the Diagnostic Code). If the reconciliation is attempted again and the terminal again fails to contact the acquirer, the report will indicate CANNOT CONFIRM TOTALS.

  • Page 80: Example Banking Report Continued (Acquirer 2)

    Example Banking report continued (Acquirer 3)  The acquirer totals will match the current session totals if the Banking report is completed daily during the banking window, if it is not completed in this way then this total may differ. ...

  • Page 81: Balance Report

    X Balance Report The X Balance report is sometimes referred to as an End of Shift Balance report. This is because it allows you to print a total of all transactions performed since the last Z Balance report. The X Balance may be printed at any time throughout the day.

  • Page 82: Z Balance Report

    Z Balance Report The Z Balance report is sometimes referred to as an End of Day Balance report. This is because it allows you to print a total of all transactions performed since the last Z Balance report. The Z Balance should be printed at end of each trading day.

  • Page 83: Example Z Balance Report (Totals And Breakdown By Issuer)

    Example Z Balance Report (Totals and Breakdown by Issuer) Page 79 ICT 200 User Guide...

  • Page 84: Example Z Balance Report Continued

    Example Z Balance Report continued (Breakdown by Waiter and Transaction Listing) Page 80 ICT 200 User Guide...

  • Page 85: Stored Report

    Stored Report A Stored Transaction report may be printed to show how many transactions are stored in the terminal, awaiting transmission to the host. Up to five transactions may be stored in the terminal per acquirer. A transaction may be stored after voice referral, or by using the Forced Transaction or Hotel Mode Completion functions.

  • Page 86: Tms Report

    TMS Report Approximately once a month your terminal will call the Terminal Management System (TMS) to receive any updates to the software, details of new card schemes, and any changes to your configuration. This call will take place automatically, normally outside of standard trading hours. After the TMS call has taken place your terminal will print a TMS report, indicating if the communication was successful or has failed.

  • Page 87: Supervisor Functions

    6. Supervisor Functions Supervisor Password The Supervisor password is designed to limit access to the Supervisor functions (such as the Supervisor Menus, or Refund transactions) on the terminal to those who have access to the password. Your terminal is shipped with an initial default password of 01483, but is configured so that a change of this password is required before you process any transactions.

  • Page 88: Supervisor Password Change (Initial Transaction)

    Supervisor Password Change (Initial Transaction) If you have not changed the Supervisor password before you process your first transaction the terminal will prompt you to change the password from the default during the transaction. During the transaction, you will be A New Password prompted that the password needs to Must Be Selected...

  • Page 89: Supervisor Menus

    Supervisor Menus The Supervisor menus allow access to various management functions in your terminal. To be able to access the Supervisor menu, you must use the Supervisor password. To access the Supervisor menus press the menu key twice, then choose SUPERVISOR by pressing the F3 key.

  • Page 90: First Supervisor Menu Screen

    First Supervisor Menu Screen Allows the HANDSET ID value displayed on the idle HANDSET ID screen and printed on each ticket to be set. The default value is 01. Allows the various passwords in the terminal to be reset or changed. Enters the PASSWORD menu PASSWORD –...

  • Page 91: Third Supervisor Menu Screen (Press Menu Twice)

    Third Supervisor Menu Screen (Press menu twice) Allows the international dialling code to be set. Do not use this feature unless instructed to do so by INTL the terminal Helpdesk. Allows the default transaction type to be set, so the transaction type will begin as soon as a SALETYPE card is swiped or inserted from the idle screen.

  • Page 92: Supervisor Sub-Menus

    Supervisor Sub-menus There are three Supervisor sub-menus. They are the Password menu, the Config menu and the Shortcut menu. They allow access to extended options within the Supervisor menus. To access the Password menu press the menu key twice, then choose SUPERVISOR by pressing the F3 key.

  • Page 93: First Config Menu

    To access the Config menu press the menu key twice, then choose SUPERVISOR by pressing the F3 key. You will be asked to type your current supervisor password, and confirm this by pressing the enter key, and choose CONFIG by pressing the F3 key. MENU, MENU, F3, [password], ENTER, F3 ✓...

  • Page 94: First Shortcut Menu

    To access the Shortcut menu press the menu key twice, then choose SUPERVISOR by pressing the F3 key. You will be asked to type your current supervisor password, and confirm this by pressing the enter key. Press the menu key and choose SHORT CUT by pressing the F1 key. ✓...

  • Page 95: Troubleshooting

    7. Troubleshooting Frequently Asked Questions What do I do if the customer has forgotten their PIN code? • If your acquirer allows it, you can perform a PIN Bypass to bypass the entry of the PIN code, by pressing the cancel key followed promptly by the menu key twice.
  • Page 96 Every transaction that I take is producing a referral, am I doing something incorrectly? • You should check that the terminal is correctly plugged into the BT telephone socket and that the telephone line being used is not in Terminal use, and works.
  • Page 97 What can I do if the terminal does not print anything on the paper, does the ink need replacing? • Your terminal uses a thermal printer and so does not require any ink. You should ensure that the paper is inserted in the correct orientation, as thermal paper only prints on one side.
  • Page 98 I am unable to take contactless transactions, am I doing something incorrectly? • The contactless option will only become active when the transaction amount is under the contactless limit (e.g. £30.00). • Not all cards are enabled for contactless transactions, please ensure that the card presented to the terminal is a contactless card, the customer should contact their card issuer if they are unsure.

  • Page 99: Screen Messages

    Screen Messages During normal operation you may come across a number of screen messages. Some indicate an error, whereas others offer information. Below is a list of some of the messages that you may see on your terminal. The security password is mismatched between the terminal BAD MAC and the acquirer, please contact the terminal Helpdesk.
  • Page 100 The card presented is not yet valid, you should ask for PREVALID another means of payment. If the card is in date check the CARD date and time on the terminal. The terminal is unable to contact the acquirer due to a communications error.
  • Page 101 Below is a list of the messages that you may see on the display of your terminal that specifically relate to contactless transactions. The contactless transaction has been approved. APPROVED The contactless transaction has been refused, you should ask REFUSED for another means of payment.

  • Page 102: Diagnostic Codes

    Diagnostic Codes You may see diagnostic (DIAG) codes at the bottom of transaction receipts and reports. Some indicate an error while others offer information. More than one diagnostic code may be printed. For example DIAG 828282 would indicate three communication failure attempts during a transaction. GPRS/IP connection error.
  • Page 103 PIN Bypass attempted. This is not an error and is for information only. PIN tries exceeded. This is not an error and is for information only. Error in transaction security. Normally indicates that the MAC 70xx code is invalid, contact the terminal Helpdesk quoting the full diagnostic code.

  • Page 104: Menu Structure

    Menu Structure MAILORDER REFUND SALE REFUND END OF DAY CASH BANKING X BALANCE SALE Z BALANCE (!) REFUND STORED CHEQUE REPORTS CASH SALE AUTH DELETE ACQ MAC RESET SUPERVISOR TMS RESET HANDSET ID CHANGE PWD PASSWORD REVERSAL CONFIG PREAUTH PRINT EMV COMPLTE LOGON HOTEL...

  • Page 105: Notes

    8. Notes Certification The CE marking certifies that the products from the iCT200 range (iCT220 and iCT250) comply with the essential requirements of the European Directive 1999/5/EC of 9 March 1999 on Radio and Telecommunications Terminal Equipment for: • the protection of the health and safety of the user and any other person;...

  • Page 106: Operating Environment

    Operating Environment Your terminal (Class II Equipment) has the following electrical supply characteristics: • Power Supply: 100-240 V (AC) 50-60 Hz Power Adapter: UK three pin 3 A plug • • Power Consumption: 800 mA (maximum) Your Terminal is designed to be operated and stored at the following temperatures: •...

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