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Summary of Contents for Ingenico group iPP300 Series
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Page 2: Table Of Contents
PINpad User Guide Contents Introduction ......................1 Thank You ............................ 1 This User Guide .......................... 1 Keeping Records ........................1 Helpdesk Information ......................... 1 Security of Your PINpad ......................2 Caring for Your PINpad ......................2 Starting to Use Your PINpad ..................... 3 Your PINpad ......................4 Contents of Box ........................... - Page 3 Contents PINpad User Guide Copyright © 2016 Ingenico (UK) Ltd. This User Guide (v1.1048) relates to terminal software APACS40 97.11.01 Whilst every effort has been made to ensure that the content of this document is accurate, Ingenico will not accept responsibility for any loss, damage or injury that may be incurred as a result of any such errors or inaccuracies.
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Page 4: Introduction
PINpad User Guide Introduction 1. Introduction Thank You Thank you for choosing an Ingenico iPP3xx PINpad. Your PINpad includes a variety of different functions and features to help you accept credit and debit card transactions in a speedy and efficient manner. This User Guide We recommend you thoroughly read this User Guide, together with any other documentation that came with your terminal, as this will help you... -
Page 5: Security Of Your Pinpad
Introduction PINpad User Guide Security of Your PINpad Upon receipt of your PINpad you should check for signs of tampering of the equipment. It is strongly advised that these checks are performed regularly after receipt. You should check, for example: that the security seals are in place and undamaged;... -
Page 6: Starting To Use Your Pinpad
PINpad User Guide Introduction Starting to Use Your PINpad In order to get up and running as quickly as possible your PINpad is pre-configured to work out of the box. There are some basics that you should cover before using your PINpad: ... -
Page 7: Your Pinpad
Your PINpad PINpad User Guide 2. Your PINpad Contents of Box The contents of the box are shown below: This User Guide iPP3xx PINpad Connection Cable (attached to PINpad) -
Page 8: Pinpad Overview
PINpad User Guide Your PINpad PINpad Overview An overview of your PINpad is shown below: Contactless Status Lights Display Privacy Shield Keypad Swipe Card Slot Chip Card Slot... -
Page 9: Installation
Your PINpad PINpad User Guide Installation In order to connect your PINpad to an iCT200 series Counter Top terminal you must follow the steps below. Ensure that your terminal is completely powered off before attempting to install your PINpad. Retaining Clips Fig. -
Page 10: Reading Cards
PINpad User Guide Your PINpad Reading Cards Cards can be read in three different ways; these are explained below. Magnetic Stripe Reader Place the card with the magnetic stripe facing down and towards the screen as illustrated, run the edge of the card along the bottom of the card swipe slot on the right of your terminal. -
Page 11: Chip Card Reader
Your PINpad PINpad User Guide Chip Card Reader Chip cards should be inserted firmly into your terminal as illustrated with the chip facing up and into the card reader. BAD READ If you see the prompt , check the orientation of the card and try again. -
Page 12: Contactless Reader
PINpad User Guide Your PINpad Contactless Reader Your PINpad includes an optional integrated contactless reader in order to process contactless transactions. Whilst this option is referred to in this User Guide it may not be available on your PINpad. Your PINpad will have four status lights above the screen if this option is available to you. -
Page 13: Pinpad Keypad & Display
Your PINpad PINpad User Guide PINpad Keypad & Display The PINpad keypad is laid out as below: Up/Down Keys Function Keys Standard Data Entry Keys Menu Key Confirmation Key (Enter) Correction Keys (Cancel/Clear) To enter numbers press the relevant keys. If you make a mistake you can correct this using the correction keys. - Page 14 PINpad User Guide Your PINpad The PINpad display is laid out as below: WELCOME When your PINpad is connected to your terminal, and after a short WELCOME initialisation process the message will be displayed on the PINpad; this means that the PINpad has initialised and is ready to use. READY Your terminal will display the terminal status of at this time.
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Page 15: Transactions
Transactions PINpad User Guide 3. Transactions Performing Transactions In order to perform a transaction in a quick and efficient manner you may type in the transaction amount from the idle screen on your terminal. This method may be used to start any sale transaction, no matter what the card type is (i.e. -
Page 16: Contactless High Value Payment (Hvp) - Wallet Payments
PINpad User Guide Transactions Contactless High Value Payment (HVP) – Wallet Payments High Value Payments are contactless payments that are above the limit for contactless cards (e.g. £30.00) but are protected by the cardholder verifying themselves to the mobile phone either by the use of a scanned thumb/fingerprint in the case of Apple Pay, or by the entry of a pass code for other mobile phone manufacturers. -
Page 17: Sales - Inserted Cards (Method One)
Transactions PINpad User Guide Sales - Inserted Cards (Method One) The idle screen will be displayed on both READY the terminal and the PINpad. Handset: 01 WELCOME 2134 Enter the sale amount in pence (e.g. Amount: for £21.34) and press the enter key. £21.34 £21.34 Confirm that the amount is correct and... - Page 18 PINpad User Guide Transactions PIN OK After the customer has entered their PIN, the PIN check result will be displayed on RETURN TERMINAL both the terminal and the PINpad. >DO NOT REMOVE CARD< PIN OK The terminal will connect to the acquirer for Please Wait authorisation.
- Page 19 Transactions PINpad User Guide Signature OK? If required check the signature: Press F1 for an invalid signature; or Press F4 for a valid signature. The terminal will print the customer copy to Printing give to the customer for them to retain. The terminal and PINpad will return to their respective idle screens.
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Page 20: Sales - Inserted Cards (Method Two)
PINpad User Guide Transactions Sales - Inserted Cards (Method Two) The idle screen will be displayed on both READY the terminal and the PINpad. Invite the customer to insert the card into the card Handset: 01 reader on the PINpad. WELCOME Enter Sale: 2134... -
Page 21: Sales - Contactless Cards
Transactions PINpad User Guide Sales - Contactless Cards The idle screen will be displayed on both READY the terminal and the PINpad. The first status light left will flash Handset: 01 intermittently. WELCOME 2134 Enter the sale amount in pence (e.g. Amount: for £21.34) and press the enter key. - Page 22 PINpad User Guide Transactions If required, the terminal will dial out to the CONNECTING acquirer for authorisation. AUTHORISING PLEASE WAIT The terminal will show the transaction APPROVED result, and will print the merchant copy for you to retain. PRINTING APPROVED The terminal and the PINpad will return to their respective idle screens.
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Page 23: Dealing With Card Read Failures
Transactions PINpad User Guide Dealing with Card Read Failures A contactless card read may fail, and the customer will be prompted to re-present their card. If the card is removed too soon, before all four contactless status lights are lit; before the confirmation tone is heard; or before prompted to remove the card, the card read will fail. -
Page 24: Troubleshooting
PINpad User Guide Troubleshooting 4. Troubleshooting Frequently Asked Questions WELCOME My PINpad does not show the message on the idle screen, what should I do? Remove the power from your terminal until your PINpad is completely powered off. Reconnect the power to your terminal and after a short initialisation process your PINpad should display the WELCOME message. - Page 25 Troubleshooting PINpad User Guide I am unable to take contactless transactions, am I doing something incorrectly? Not all cards are enabled for contactless transactions, please ensure that the card presented to PINpad is a contactless card, the customer should contact their card issuer if they are unsure. ...
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Page 26: Screen Messages
PINpad User Guide Troubleshooting Screen Messages Below is a list of the messages that you may see on the display of your terminal and/or PINpad that specifically relate contactless transactions. COMPLETED The transaction has been completed. The card, card issuer or acquirer has declined to DECLINED authorise the transaction, you should ask for another means of payment. - Page 27 Troubleshooting PINpad User Guide Below is a list of the messages that you may see on the display of your terminal and/or PINpad that specifically relate contactless transactions. APPROVED The contactless transaction has been approved. The contactless transaction has been refused, you REFUSED should ask for another means of payment.
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Page 28: Diagnostic Codes
PINpad User Guide Troubleshooting Diagnostic Codes DIAG You may see diagnostic ( ) codes at the bottom of transaction receipts and reports. Some indicate an error while others offer information. More than one diagnostic code may be printed. For DIAG 828282 example would indicate three communication failure attempts during a transaction. -
Page 29: Notes
Notes PINpad User Guide 5. Notes Certification The CE marking certifies that the iPP3xx complies with the following standards: European standard on the safety of information technology equipment (EN 60950-1); European standards on the characteristics of radio disturbances and the immunity characteristics of information technology equipment;... - Page 30 Ingenico Ridge Way Donbristle Industrial Park Dalgety Bay Fife KY11 9JU Part Number: DIV434737C_COVER...
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