SMART Board 6000 Pro Series Manual page 73

CHAPTER 4
TROUBLESHOOTING
Issue
The video is choppy or the audio
isn't in sync with the video.
When using Miracast, you can't add
or connect to the display.
65 smarttech.com/kb/171166
Solutions
If your network is slow or congested, Screen Share is affected. Contact your
l
administrator.
The Wi-Fi signal could be weak. Contact your administrator.
l
Your device could be connected to a different access point than your display,
l
which can increase latency. Turn Airplane mode on and then off on your
computer to try to connecting to a closer access point.
Sharing videos or playing video games with frequent screen updates requires
l
more network bandwidth. Try reducing the video quality to improve
performance.
See the SMART Board 6000 and 6000 Pro series interactive displays
installation and maintenance guide (smarttech.com/kb/171167).
Make sure the antenna is attached to the iQ appliance.
l
Reduce your computer's resolution to 1920 × 1080 or lower.
l
Make sure the operating system on your computer is up to date.
l
If you're using AirParrot, make sure AirParrot is up to date.
l
If you're using Chrome make sure the browser is version 52 or later and is up to
l
date.
If you've restarted your display and still don't see the display's name in the list of
l
devices, wait several minutes and then try to connect to the display again.
If you're using Miracast, move the computer closer to the display or to the side of
l
the display where the iQ appliance is installed.
If you can't add the display, wait for it to become ready and then try again. If that
l
doesn't work, try restarting your computer and display.
See the SMART Board 6000 and 6000 Pro series interactive displays
installation and maintenance guide (smarttech.com/kb/171167).
If your Windows 8.1 computer won't connect to the display, try removing and
l
then adding it again.
a. On your computer, swipe in from the right edge of the screen, and then
tap Settings > Change PC settings.
OR
With a mouse, point to the lower-right corner of the screen, move the
pointer up and click Settings > Change PC settings.
b. Click PC and Devices > Devices.
c. Select the display, and then click Remove Device.
d. On your computer, swipe in from the right edge of the screen, and then
tap Devices.
OR
With a mouse, point to the lower-right corner of the screen, move the
pointer up and click Devices.
e. Click Project > Add a wireless display
f. Select the display in the list of devices found, and follow the on-screen
instructions.
Miracast works only when Wi-Fi is enabled on the display, even if the display
l
uses an Ethernet connection to the network. However, the display doesn't need
to be connected to a wireless network.
If you're using Miracast, move the computer closer to the display or to the side of
l
the display where the iQ appliance is installed.