SMART Board 6000 Pro Series Manual page 68

CHAPTER 4
TROUBLESHOOTING
Issue
The video is choppy or the audio
isn't in sync with the video.
The video has no audio.
The screen is not responding to
touch or you're unable to write or
draw with the pens.
The issues persist even after you've
restarted your Android mobile
device and ensured it is on the
same network as the display.
60 smarttech.com/kb/171166
Solutions
If your network is slow or congested, Screen Share is affected. Contact your
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administrator.
Your mobile device could be connected to a different access point than your
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display, which can increase latency. Turn Airplane mode on and then off on your
mobile device to try to connect to a closer access point.
Make sure the antenna is attached to the iQ appliance.
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Sharing videos or playing video games with frequent screen updates requires
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more network bandwidth. Try reducing the video quality to improve
performance.
See the SMART Board 6000 and 6000 Pro series interactive displays
installation and maintenance guide (smarttech.com/kb/171167).
Your mobile device may not be optimized for sharing its screen and is limited to
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lower quality performance. Try connecting with a different mobile device.
Ensure you have the latest operating software on your Android device. Make
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sure no system updates are pending for your Android device. See the device's
user guide for more information.
Make sure the volume on your Android device is turned up and the display is not
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muted.
Turn up the volume on the display.
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See Front control panel on page 6.
Make sure you have the latest operating software on your Android mobile
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device.
Restart your mobile device.
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Touch interactions are not supported while using Screen Share.
Contact your system administrator. The network may need to be configured to
allow Screen Share and other iQ features.