SMART Board 6000 Pro Series Manual page 71

CHAPTER 4
TROUBLESHOOTING
Resolving issues with Chrome browser and Chromebook
Issue
The display's name doesn't appear
in the list of available devices.
The display's name appears in the
list of available devices but you're
unable to connect to it.
The video is choppy or the audio
isn't in sync with the video.
Parts of the image do not display
correctly when sharing streaming
video to the display.
63 smarttech.com/kb/171166
Solutions
Make sure your computer is on the same network as the display.
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If your display is using a wired network connection, try connecting it to a wireless
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network.
Make sure the display and computer are set to the correct date and time.
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See the SMART Board 6000 and 6000 Pro series interactive displays
installation and maintenance guide (smarttech.com/kb/171167) and your
computer's documentation.
On your computer, turn Wi-Fi off and then back on, or disconnect and then
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reconnect the Ethernet cable.
Restart your computer.
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NOTE
Restarting your computer can clear network address information that your
computer had cached. Restarting the computer can also reinitialize audio and
video encoders that might have stopped working properly.
For more information about the Google Cast browser extension, see
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tab or entire desktop.
Restart your display.
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See the SMART Board 6000 and 6000 Pro series interactive displays
installation and maintenance guide (smarttech.com/kb/171167).
If you've restarted your display and still don't see the display's name in the list of
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devices, wait several minutes and try to connect to the display again.
Open the Screen Share app.
a. On the display, open the launcher.
b. Tap Screen Share
If your network is slow or congested, Screen Share is affected. Contact your
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administrator.
Not all devices are designed for video encoding for Screen Sharing, so video
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streaming might not behave as expected.
Sharing videos or playing video games with frequent screen updates requires
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more network bandwidth. Try reducing the video quality to improve
performance.
See the SMART Board 6000 and 6000 Pro series interactive displays
installation and maintenance guide (smarttech.com/kb/171167).
Screen Share has not been optimized for performance with Chromebooks. For
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best results, limit usage to static content.
The display and the computer might be connected to different wireless access
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points, which can increase latency. On the computer, disconnect and then
reconnect the Ethernet cable or turn Wi-Fi off and then back on to try to connect
to a closer access point.
Make sure the antenna is attached to the iQ appliance.
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If sharing content from a Chrome browser tab, share the entire desktop. See the
SMART Board 6000 and 6000 Pro series interactive displays user's guide
(smarttech.com/kb/171166) for more information.
.
Casting a