Secure C1727 Manual page 38

Q) I have invited a user to my system, but the invite is still pending
A) The user needs to have the app installed on their smart phone to receive the invite.
Once done, tap the three lined icon on the top left Next tap Manage users.
Q) Why is the app only showing the set temperature but not the ambient temperature?
A) If you have recently reset the system the PTD temperature might not register straight
away, this will resolve itself within15 minutes
Q) How can I tell which sensor or PTD is controlling which zone?
A) The device information part of the app (right menu) will mention the zone and serial
number of the PTD or sensor assigned to it. This serial number is also printed on the back
of the units to easily help with identification.
Q) My PTD states "PTD or device information on the screen"
A) If you have reset the system and are trying to re-pair, this usually means the receiver is
not in pair mode, press and hold the top part of the channel select button on the receiver
for 7 seconds then try again
Q) My PTD has "Comms error" on the screen or a flashing triangle at the top
A) If you have reset your system then your receiver is not in pairing mode, press the
channel button for 7 seconds and try searching on the PTD again. Alternatively, your PTD
is simply out of range of the receiver, try moving it closer to the receiver while calling for
heat and they should start communicating again.
Q) I cannot join my WIFI and receive an error message saying the app cant connect to my
router
A) During first setup make sure you are trying to connect direct to the main router and not
an access point, in particular a 5G only access point. The same message will also happen
if the WIFI password is wrong
Q) I have inserted the WIFI card and set the password, how can I test it
A) Open the app and check you are the owner in Manage Users section. Only WIFI
system have an owner, Bluetooth only wont store anything here and you will see the
message "No information available". If you are the owner listed, then switch Bluetooth off
on the phone off and start using the app
9.2 Operation and use
Q) What are the receiver buttons for when the system is setup
A) The channel buttons function as BOOST buttons once the system is setup. They will
boost the relevant heating or water zone for an hour when pressed
Q) I have a message that my app cannot contact the receiver
A) If you are Bluetooth only this can happen if the phone is too far away from the receiver
and can be fixed by simply moving closer. The range of your receiver should cover most
homes and several floors however if the receiver is in a cupboard or next to a thick wall
38 of 40 BGX701-294-R03, PTD user manual Public