Troubleshooting; Error Code Display And Solutions - Royal Sovereign RBC-100N Owner's Manual

TROUBLESHOOTING

Error Code
Bills get damaged /
Machine runs slow
Bills eject from the
machine / Display
shows miscount

ERROR CODE DISPLAY AND SOLUTIONS

The display may show some error codes when counting, which means there are some problems with
the machine. Refer to the chart below to solve the errors.
Error Code Reason
E01 The left counting sensor is broken or dirty
E02 The right counting sensor is broken or dirty
E04 The hopper sensor is broken or dirty
Ambient light is too high.
E0A
UV sensitivity light is too high.
Reason
Hopper Tension is too tight
Hopper Tension is too loose
Solutions
To loosen the tension, please turn the bill
thickness adjuster (located on the back of
the machine) one notch to the right (+).
Repeat bill counting and adjust if the
problem continues.
To tighten the tension, please turn the bill
thickness adjuster (located on the back of
the machine) one notch to the left (-). Repeat
bill counting and adjust if the problem
continues.
Solutions
Clean the sensor or contact Royal
Sovereign to replace sensor.
Clean the sensor or contact Royal
Sovereign to replace sensor.
Clean the sensor or contact Royal
Sovereign to replace sensor.
Lower the ambient light or change
the UV sensor.
Lower the UV sensitivity.
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