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MAINTENANCE OF THE MACHINE
WARNING: Before dusting or cleaning, turn the power switch off and disconnect the power cord
from the machine. It is very important to clean all the sensors in the machine with a soft brush to
avoid any paper particles or dust from sticking to the light transmitter or the light-receiver sensors.
It is important to clean the inside of the machine occasionally. Unplug the machine and lift the top
cover to gain access to the interior.
If necessary, the glass surfaces of the detectors may be wiped with a soft cloth damped with
alcohol.
To get the best results out of your bill counter, Royal Sovereign recommends using Royal
Sovereign Cleaning Cards (RBC-CLN) to remove dirt, dust, oils, and other contaminates from bill
counters. With the machine on, simply run the cleaning card through the machine like a bill. (Note:
You may need to adjust the bill thickness adjuster as a cleaning card is thicker than a banknote.
After using a cleaning card, return the bill thickness adjuster to the previous setting). This cleaning
card will run through and clean the sensors of dirt and other contaminates. Cleaning cards are
recommended to be used after every 100 cycles.
TROUBLESHOOTING
Problem/Issue
Bills get damaged/Machine runs slow
Bills eject from the machine /Display
shows Miscount, Frequent EE5 or EEA
Message
9
Reason
Hopper Tension is too tight
Hopper Tension is too loose
Solution
To loosen the tension, turn the adjustment screw
counter clockwise.
Repeat bill counting and
adjust if the problem continues
To tighten the tension, turn the adjustment screw
clockwise.
Repeat bill counting and adjust if the
problem continues
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