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TROUBLESHOOTING
Note: when counting and detecting is not accurate, please check the machine as follows:
Problem
Bills get
damaged
Machine runs
slow
Bills eject from the
machine
Displayshows
miscount
9
Reason
Solution
Hopper
To loosen the tension, please turn the bill thickness adjuster (located on the
top of the machine) one notch to the right (+). Repeat bill counting and
Tension
adjust if problem continues.
is too
tight
Hopper
To loosen the tension, please turn the bill thickness adjuster (located on the
top of the machine) one notch to the right (+). Repeat bill counting and
Tension
adjust if problem continues.
is too
tight
Hopper
To tighten the tension, please turn the bill thickness adjuster (located on
the top of the machine) one notch to the left (-). Repeat bill counting and
Tension
adjust if problem continues.
is too
loose
Hopper
To tighten the tension, please turn the bill thickness adjuster (located on
the top of the machine) one notch to the left (-). Repeat bill counting and
Tension
adjust if problem continues.
is too
loose
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