Problem Solving Chart - Kodak i9600 Series User Manual

Problem solving chart

Problem
The Init Please Wait message is
displayed for more than 3 minutes.
The screen on the Writer is too
light or too dark.
Images appear wavy on the
processed film.
The alarm is too loud or too soft.
Intermittent non-reproducible
errors displayed during archiving.
The Writer is not available in the
selection list in the application
software.
4-8
Use the chart below as a guide to check possible solutions to
problems you may encounter when using the Kodak i9600 Series
Writer.
Possible Solutions
•
Check that the host PC is powered on.
•
Check to see if the network cable from the Writer is securely
connected to either the host PC (if you are directly connected
to the host) or to your local network (if not directly connected).
•
Remove all cassettes from the Writer and reboot.
•
There may be a problem with the Writer attaching to the server
and downloading the firmware from the host. Refer to the
Reference Card for the Kodak i9600 Series Writer,
A-61060.
If the problem persists, call Service.
Adjust the contrast setting. See the section entitled, "Setting the
contrast" in Chapter 3.
The Writer may have been inadvertently jarred during film writing.
Be sure the Writer does not rock on an uneven floor. Consider
moving the Writer to a location where it will not be jarred.
Adjust the volume setting. See the section entitled, "Setting the
audible alarm" in Chapter 3.
The battery may be low in the cassette. Replace the battery.
•
There may have been a problem which caused the Writer to be
marked as Unavailable in the software. If the Writer is booting
correctly, view the Writer from within the ADMIN software (this
should clear the Unavailable status). Return to the application
software to see if the Writer is now Available.
•
Be sure the Writer is in the on-line mode.
A-61058 January 2003