Call Pickup; Conference Calls; Call Forward - Cisco 8865 User Manual

Cisco 8865 Video MPP User Guide
Consult Transfer
1. During a call, press the Transfer
2. Enter the destination phone number
3. When the second party answers, announce the call then press the Transfer button
or Transfer softkey to complete the transfer
If the party refuses the call
4. Press the EndCall softkey then the Resume softkey to return to the original call

Call Pickup

If you are a member of a Call Pickup Group, you can answer a ringing phone of another colleague
within your Call Pick Up Group.
Redirect a call that is ringing on another phone within your Pick Up group:
1. Press the GrPickup soft key
Note: If more than one phone within the Pick Up group is ringing, you will pick up the phone that was
ringing first.
Chose which ringing phone within your Pick Up group that you want to redirect to your phone:
1. Press the Group Pick Up softkey
2. Enter the extension of the phone you want to redirect
3. Press the Call softkey
Note: Call Pick Up Groups will only be available if set up by your Group Administrator

Conference Calls

To create an ad hoc conference call with up to 8 parties (you and up to 7 other parties)
While on a call
1. Press the Conference
2. Dial the next participant
3. Press the Conference
Repeat the instructions above to add other parties to your conference call

Call Forward

Set Forwarding on your desk phone to redirect incoming calls to an alternative number or your
voicemail.
To enable Forwarding to an alternate number:
1. Press the Forward softkey
2. Enter the destination number
A forward icon and the destination number is displayed on your phone
Cisco 8865 Video MPP User Guide
button or the Transfer softkey
button or Conf softkey
button again or the Conf softkey to connect all parties
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23/06/20