Northern Digital Polaris Vicra User Manual page 90

Return Procedure and Warranty
General Provisions Applicable to Warranty
NDI's obligations under this warranty shall be limited to repairing or replacing (at NDI's option) the
product(s), EXW (Incoterms 2000) NDI's plant (Waterloo, Ontario, Canada). Any original parts
removed and/or replaced during any repair process shall become the property of NDI. This warranty
shall apply only to the original Buyer [being that person or legal entity which has contracted directly
with NDI for the supply of the product(s)]. Repair work shall be warranted on the same terms as
stated herein except such warranty shall be for a period of sixty (60) days or for the remainder of the
unexpired warranty period, whichever is longer. In respect of any product(s) supplied hereunder
which are manufactured by others, NDI gives no warranty whatsoever, and the warranty given by
such manufacturers, if any, shall apply.
The obligations of NDI set forth in this warranty are conditional upon proper transportation,
shipping, handling, storage, installation, use, maintenance and compliance with any applicable
recommendations of NDI. Without limiting the generality of the foregoing, this warranty shall not
apply to defects or damage resulting from: fire; misuse; abuse; accident; neglect; improper
installation; improper care and/or maintenance; lack of care and/or maintenance; customer supplied
software interfacing; modification or repair which is not authorized by NDI; power fluctuations;
operation of hardware product(s) outside of environmental specifications; improper site preparation
and maintenance; permitting any substance whatsoever to contaminate or otherwise interfere with
optics; and any other cause beyond the control of NDI. The obligations set forth in this warranty are
further conditional upon the Buyer promptly notifying NDI of any defect and, if required, promptly
making the product(s) available for correction. NDI shall be given reasonable opportunity to
investigate all claims and no product(s) shall be returned to NDI without NDI first providing the
Buyer with a return material authorization number and shipping instructions. All product(s) returned
to NDI shall be packaged in the containers originally used by NDI to ship the product(s) to the
Buyer.
NDI, for itself, its agents, contractors, employees, providers, and for any parent or subsidiary of
NDI, expressly disclaims all warranties, express or implied, including, without limitation, of
merchantability or fitness for a particular purpose.
The foregoing warranty is the entire warranty of NDI. NDI neither assumes nor authorizes any
person, purporting to act on its behalf, to modify or to change this warranty, or any other warranty or
liability concerning the product(s).
78 Polaris Vicra User Guide - Revision 2