Troubleshooting; Introduction; System Indications; Table 13-1 System Visual And Audio Indications - Northern Digital Polaris Vicra User Manual

Troubleshooting

13 Troubleshooting
13.1

Introduction

This section provides possible solutions to common problems and answers some frequently asked
questions. For further information regularly check the NDI Support Site at:
http://support.ndigital.com
If you cannot find the answer to your question here or on the support site, contact NDI at the address
shown at the front of this guide.
The majority of problems that may occur with the Polaris Vicra System can be grouped into one of
the following categories:
• A system hardware failure (for example a faulty Position Sensor or cable)
• A tool error (for example, dirty markers)
• Environmental conditions (for example, incidental IR light)
• User error (for example, obscuring the optical path)
Certain faults may be indicated by system LEDs or audio tones, or by means of error messages in
NDI ToolBox application software. These indications and messages are detailed in the following
paragraphs.
13.2

System Indications

The LED indicators on the Position Sensor and Host USB Converter provide a visual indication of
system status. In addition the Position Sensor emits audio tones that provide an audible indication of
system status. Refer to table 13-1 below to interpret the system visual and audio indications.
Indication
Position Sensor: Power
LED is off
Position Sensor: Power
LED is flashing
Position Sensor: Error
LED is flashing
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Table 13-1 System Visual and Audio Indications

Meaning
Position Sensor voltage
out of range
Normal indication during
warm-up
A recoverable system fault
has been detected
Action
1. Refer to Figure 13-1. If necessary
proceed to 2 below.
2. Check for green power LED on Host
USB Converter. If lit, check/replace the
Position Sensor. If not lit, check/replace
the power adapter, cables and Host USB
Converter
No action required
Refer to the NDI ToolBox error message
and table 13-2. (If you are using your own
application, use the "Info.Status.Alert"
parameter in the GET command)
Polaris Vicra User Guide - Revision 2