Table 13-2 Ndi Toolbox Error Messages - Northern Digital Polaris Vicra User Manual

messages should be read in conjunction with the system LED and audio indications shown in Table
13-1. A list of error messages that may be displayed in NDI ToolBox is shown in Table 13-2
ToolBox Icon ToolBox Message
Hardware
Hardware
Hardware
Hardware
Hardware
Hardware
Hardware
Hardware
Hardware
Bump status
Bump status
Temperature
Temperature
Temperature
No icon
No icon
Polaris Vicra User Guide - Revision 2

Table 13-2 NDI ToolBox Error Messages

"Unable to initialize the system" and "Non-
recoverable memory fault. Return for service"
"Unable to initialize the system" and "Sensor
calibration fault. Return for service"
"Power fault. Check power supply, USB converter
and cables"
"Sensor hardware fault. Return for service"
"Illuminator hardware fault. Return for service"
"Illuminator hardware fault. Return for service"
"Cable fault. Check USB converter and cables"
"Incompatible firmware versions" and "System
programming fault. Firmware update required"
"Unable to initialize the system" and
"Recoverable memory error. Check settings and
save"
"Bump detector battery fault. Return for service"
"Serious bump detected. Accuracy assessment
recommended"
"Internal temperature above calibrated operating
range"
"Internal temperature below calibrated operating
range"
"Temperature compensation fault. Return for
service"
"Control firmware missing or corrupted" and
"Unable to initialize the system"
"Internal flash memory is full"
Troubleshooting
Action
Replace Position Sensor
Replace Position Sensor
1. Refer to Figure 13-1. I
necessary proceed to 2 below.
2. Check for green power LED
on Host USB Converter. If lit,
check/replace the Position
Sensor. If not lit, check/
replace the power adapter,
cables and Host USB
Converter
Replace Position Sensor
Replace Position Sensor
Replace Position Sensor
Check/replace Host USB
Converter
Reload/update firmware
Reload/update firmware
Replace Position Sensor or be
aware that bumps will not be
detected
System accuracy assessment
recommended. Contact NDI
for details.
Allow Position Sensor to cool
down
Allow Position Sensor to
reach operating range
Replace Position Sensor
Reload/update firmware
Replace Position Sensor
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