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Ricoh RMY-P1 Field Service Manual

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Model RMY-P1
Machine Codes:
M154/M155/M174/M175
Field Service Manual
May, 2013

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Table of Contents

Troubleshooting

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Summary of Contents for Ricoh RMY-P1

  • Page 1 Model RMY-P1 Machine Codes: M154/M155/M174/M175 Field Service Manual May, 2013...

  • Page 3: Safety Notices

    Safety Notices Important Safety Notices Prevention of Physical Injury 1. Before disassembling or assembling parts of the machine and peripherals, make sure that the machine power cord is unplugged. 2. The wall outlet should be near the machine and easily accessible. 3.

  • Page 4: Laser Safety

    Handling Toner • Work carefully when removing paper jams or replacing toner bottles or cartridges to avoid spilling toner on clothing or the hands. • If toner is inhaled, immediately gargle with large amounts of cold water and move to a well ventilated location.

  • Page 6: Symbols, Abbreviations And Trademarks

    Symbols, Abbreviations and Trademarks This manual uses several symbols and abbreviations. The meaning of those symbols and abbreviations are as follows: Clip ring Screw Connector Clamp E-ring Short Edge Feed Long Edge Feed Trademarks ® ® ® Microsoft , Windows , and MS-DOS are registered trademarks of Microsoft Corporation in the United States and /or other countries.

  • Page 7: Table Of Contents

    TABLE OF CONTENTS Safety Notices..............................1 Important Safety Notices..........................1 Laser Safety..............................2 Symbols, Abbreviations and Trademarks......................4 Trademarks..............................4 1. Product Information Product Overview...............................9 Component Layout............................9 Paper Path..............................10 Drive Layout..............................10 Machine Codes and Peripherals Configuration....................12 Main Frame..............................12 Specifications..............................13 2. Installation Installation Requirements..........................15 Check Image Quality / Settings.........................15 Moving and Transporting the Machine.....................16 3.
  • Page 8 Top Cover..............................36 Laser Unit................................39 Caution Decal Locations..........................39 Laser Unit..............................39 Polygon Mirror Motor..........................40 Paper Feed................................42 Paper Feed Roller............................42 Friction Pad..............................43 Paper End Sensor............................43 By-pass Feed Roller.............................44 By-pass Feed Roller Friction Pad........................46 By-pass Feed Sensor...........................46 Paper Feed Clutch............................47 Relay Clutch..............................47 Registration Clutch............................48 Registration Roller............................48 Registration Sensor............................52 Image Transfer..............................54...
  • Page 9 Duplex Motor...............................69 Electrical Components.............................70 Layout of PC Boards............................70 Main board..............................70 PSU................................72 HVP................................76 Charge Terminal Case..........................76 Cooling Fan..............................77 Wireless LAN Board (For M155, M175)....................78 Duplex................................79 Relay Sensor..............................79 Inverter Sensor.............................79 5. Service Tables Smart Organizing Monitor..........................81 Overview..............................81 Printer Driver Installation (USB Connection)....................81 Entering the Printer Configuration.......................82 Printer Configuration Menu List........................83 Reports................................109...
  • Page 10 Summary..............................124 Engine SC..............................124 Jam Detection..............................131 Jam Sensor Layout.............................131 Jam Message List............................131 Image Adjustment............................133 Registration Adjustment..........................133 Image Quality..............................136 Overview..............................136 Other Problems..............................137 Dark lines in halftone areas at 75mm Intervals..................137 Troubleshooting.............................138 Jam/Paper Feed problem........................138 Image Quality problem..........................140 7. Energy Save Energy Save..............................141 Energy Saver Modes..........................141 Paper Save..............................143 Effectiveness of Duplex/Combine Function....................143...

  • Page 11: Product Information

    1. Product Information Product Overview Component Layout Laser unit Friction pad Quenching lamp Transfer roller Cartridge (AIO-type) Paper Tray Development roller Fusing Unit Registration roller Pressure Roller By-pass feed roller Paper exit roller By-pass feed tray Hot Roller Paper feed roller Drum...

  • Page 12: Paper Path

    1. Product Information Paper Path [A] Duplex section [B] Standard paper tray unit Drive Layout Duplex Motor Relay Clutch Main Motor Paper Feed Clutch...
  • Page 13 Product Overview Registration Clutch...

  • Page 14: Machine Codes And Peripherals Configuration

    1. Product Information Machine Codes and Peripherals Configuration Main Frame Item Machine Optional Wireless Duplex Remarks Code Tray SP 310DN M174 Auto SP 310DNw M175 Auto SP 311DN M154 Auto SP 311DNw M155 Auto NA: Not Available...

  • Page 15: Specifications

    Specifications Specifications See "Appendices" for the following information: • "General Specifications" • "Supported Paper Sizes" • "Software Accessories"...
  • Page 16 1. Product Information...

  • Page 17: Installation

    2. Installation Installation Requirements Check Image Quality / Settings This machine is installed by the user. Environment 1. Temperature Range: 10°C to 32°C (50°F to 89.6°F) 2. Humidity Range: 15% to 80% RH 3. Ambient Illumination: Less than 2,000 lux (do not expose to direct sunlight) 4.

  • Page 18: Moving And Transporting The Machine

    2. Installation Moving and Transporting the Machine • It is dangerous to handle the power cord plug with wet hands. Doing so could result in electric shock. • Unplug the power cord from the wall outlet before you move the machine. While moving the machine, take care that the power cord is not damaged under the machine.
  • Page 19 Installation Requirements Be sure to check the following: The power switch is turned off. The power cord is unplugged from the wall outlet. The interface cable is unplugged from the printer. Lift the printer by using the inset grips on both sides of the printer, and then move it horizontally to the place where you want to install it.
  • Page 20 2. Installation...

  • Page 21: Preventive Maintenance

    3. Preventive Maintenance Preventive Maintenance Tables There are no PM parts in this machine.

  • Page 22: Image Quality Standards

    3. Preventive Maintenance Image Quality Standards Item Specification Remarks Except Envelopes Except Envelopes The standard print area of a sheet is the area enclosed by margins of 4.2 mm from all sides of the sheet. Assured Image Envelopes Area The 15mm excluding the flap portion from the rear end / tip of the sheet, except for the region of the left and Envelopes...

  • Page 23: Paper Transfer Quality Standards

    Paper Transfer Quality Standards Paper Transfer Quality Standards Item Specification Remarks Single Side: Width: 0±2.0mm (Main Scan Direction) Vertical: Office / All Environments 0±1.5mm (Sub Scan Direction) Registration Scale Duplex: Width: 0±2.0mm (Main Scan Direction) Vertical: Office / All Environments 0±1.5mm (Sub Scan Direction) Single Side: ±1.0mm/100mm or less (Less than B5 SEF)

  • Page 24: Pm Parts Settings

    3. Preventive Maintenance PM Parts Settings PM Parts There are no PM parts in this machine. • Other than the three Yield Parts listed below, there are essentially no PM parts required for this product. • These three items will need to be replaced in cases where their yield is near, however, given the APV (Average Printer Volume) for this product, these "yield parts* "...

  • Page 25: Preparation For Pm

    Preparation for PM Preparation for PM Yield Counter Yield counters for each yield part can be checked by the following methods. • Configuration Page in the “List/Test Print” menu • Smart Organizing Monitor Click "Maintenance" in the "Status" tab.
  • Page 26 3. Preventive Maintenance • Web Image Monitor • The machine displays "Fuser life end notice", "Transfer roller life end notice" or "Life End of Paper Feed Roller Unit" when one of these counters reaches its yield.
  • Page 27 Preparation for PM Counter Reset The process below shows how to reset the yield counters. 1. Start the SOM utility. 2. Click the "User Tools" tab. 3. Click "Printer Configuration". 4. The "Access Code" entry dialog appears. 5. Input the access code (for customer engineers).and then Click "OK".
  • Page 28 3. Preventive Maintenance 6. Click the "SP Mode 3" tab. 7. Click "Clear Transfer Roller EM Counter", "Clear Paper Feed Roller EM Counter" or "Clear Fusing Unit EM Counter" and click "OK". 8. Exit the SOM utility.

  • Page 29: Replacement And Adjustment

    4. Replacement and Adjustment General Cautions • If there are printer jobs in the machine, print out all jobs in the printer buffer. • Turn off the main power switch and unplug the machine before you do the procedures in this section.

  • Page 30: Special Tools

    4. Replacement and Adjustment Special Tools • PC: Windows XP/Vista/7/8, Windows Server 2003/2003 R2, 2008/2008 R2,2012 • USB or network cable • A computer is necessary to update the firmware.

  • Page 31: Exterior Covers

    Exterior Covers Exterior Covers Front Cover 1. Pull out the standard paper tray [A]. 2. Two tabs [A] 3. On the right side, push down the tab, and then slide the bypass tray [A] to the right. 4. Pull out the bypass tray [A].
  • Page 32 4. Replacement and Adjustment 5. Open the front cover [A]. • To open the front cover, push the cover release button [B] and (carefully) pull the cover forward and open (it hinges downward). 6. Push the right hinge [A] to release. 7.

  • Page 33: Left Cover

    Exterior Covers Left Cover 1. Front cover (page 29 "Front Cover") 2. Rear cover (page 34 "Rear Cover") 3. Remove two screws [A] on the front side of the left cover. 4. Remove a screw [A] on the rear upper side of the left cover. 5.
  • Page 34 4. Replacement and Adjustment • The outside of the cover has marks indicating the position of the hooks. 6. Pull the front upper part [A] of the left cover to release the hooks. • The outside of the cover has marks indicating the position of the hooks. 7.
  • Page 35 Exterior Covers • The outside of the cover has marks indicating the position of the hooks. 8. Left cover [A] • There are many hooks and tabs inside the left cover. Before removing the left cover, see the photos below.

  • Page 36: Rear Cover

    4. Replacement and Adjustment Rear Cover 1. Open the rear cover [A] 2. Slide the shaft [B] in the direction of the blue arrow, and remove the rear cover [A].

  • Page 37: Right Cover

    Exterior Covers Right Cover 1. Front cover (page 29 "Front Cover") 2. Rear cover (page 34 "Rear Cover") 3. Right cover [A] ( x 3, hook at arrow mark) • The outside of the cover has marks indicating the position of the hooks. •...

  • Page 38: Top Cover

    4. Replacement and Adjustment Top Cover 1. Front cover (page 29 "Front Cover") 2. Rear cover (page 34 "Rear Cover") 3. Left cover (page 31 "Left Cover") 4. Right cover (page 35 "Right Cover") 5. Top cover [A] ( x 4, x 1, x 1) (For M155,M175: x 4, x 2,...
  • Page 39 Exterior Covers When installing the top cover • When re-installing the top cover, always verify that the two paperweights [A] are lifted. If they are not lifted to fit into the paper slot, the paperweights [A] could be damaged. • Make sure that these paperweights [A] can be moved smoothly (up and down) after installing the top cover.
  • Page 40 4. Replacement and Adjustment...

  • Page 41: Laser Unit

    Laser Unit Laser Unit • Turn off the main power switch and unplug the machine before attempting any of the procedures in this section. Laser beams can seriously damage your eyes. Caution Decal Locations A caution decal is attached as shown below. •...

  • Page 42: Polygon Mirror Motor

    4. Replacement and Adjustment Polygon Mirror Motor • Turn off the main switch and unplug the machine before attempting any of the procedures in this section. Laser beams can seriously damage your eyes. 1. Top cover (page 36 "Top Cover") 2.
  • Page 43 Laser Unit • Never touch the surface of the mirror with bare hands.

  • Page 44: Paper Feed

    4. Replacement and Adjustment Paper Feed Paper Feed Roller 1. Pull out the standard paper tray. 2. Front cover (page 29 "Front Cover") 3. AIO 4. Set the machine with the rear side facing down, resting on the table. 5. Slide the paper feed shaft [A] to the left side ( x 2).

  • Page 45: Friction Pad

    Paper Feed 4. Exit the SOM. Friction Pad 1. Remove the paper tray unit from the machine before removing the friction pad. 2. Friction pad [A] (2 hooks, spring) When reinstalling the friction pad, do it in this order: 1. Replace the spring. 2.

  • Page 46: By-Pass Feed Roller

    4. Replacement and Adjustment By-pass Feed Roller 1. Front cover (page 29 "Front Cover") 2. Left cover (page 31 "Left Cover") 3. Right cover (page 35 "Right Cover") 4. Pull out the paper tray. 5. By-pass lower guide plate [A] ( x 4, x 2, x 2) •...
  • Page 47 Paper Feed 6. By-pass upper guide plate [A] 7. By-pass solenoid cover, by-pass solenoid [B] ( x 1) 8. Gear [C] (hook) 9. Slide the by-pass feed roller shaft [A] to the left side, and remove it. 10. Remove the metal cover [B] from the by-pass feed roller [C].

  • Page 48: By-Pass Feed Roller Friction Pad

    4. Replacement and Adjustment By-pass Feed Roller Friction Pad 1. By-pass feed roller (page 44 "By-pass Feed Roller") 2. By-pass feed roller friction pad [A] (2 hooks, spring x 1) By-pass Feed Sensor 1. Front cover (page 29 "Front Cover") 2.

  • Page 49: Paper Feed Clutch

    Paper Feed Paper Feed Clutch 1. Drive unit (page 68 "Drive Unit") 2. Paper feed clutch [A] ( x 1, x 1, x 1) Relay Clutch 1. Drive unit (page 68 "Drive Unit") 2. Relay clutch [A] ( x 1)

  • Page 50: Registration Clutch

    4. Replacement and Adjustment Registration Clutch 1. Drive unit (page 68 "Drive Unit") 2. Registration clutch [A] ( x 1) Registration Roller 1. Pull out the paper tray. 2. AIO 3. Top Cover (page 36 "Top Cover") 4. Fusing Unit (page 57 "Fusing Unit") 5.
  • Page 51 Paper Feed 7. Paper feed clutch (page 47 "Paper Feed Clutch") 8. Relay clutch (page 47 "Relay Clutch") 9. Registration clutch (page 48 "Registration Clutch") 10. Heat insulating plate [A] ( x 2) 11. Duplex motor base [A] ( x 4) 12.
  • Page 52 4. Replacement and Adjustment 13. Imaging unit base [A] ( x 4, x 1, x 4) 14. Registration unit [A] ( x 8, x 3) 15. Upper guide plate [A] (2 hooks)
  • Page 53 Paper Feed 16. Remove the registration roller (follower) [A] as shown below (spring x 2, plastic parts x 2). 17. Registration roller (drive) [A] ( x 2, bushing x 2).

  • Page 54: Registration Sensor

    4. Replacement and Adjustment Registration Sensor 1. Registration unit (page 48 "Registration Roller") 2. Turn the registration unit over. 3. Registration sensor [A] ( x 1, 3 hooks)
  • Page 55 Paper Feed...

  • Page 56: Image Transfer

    4. Replacement and Adjustment Image Transfer Transfer Roller 1. Front cover (page 29 "Front Cover") 2. AIO 3. Remove the transfer roller [A] as shown below. 4. Remove the bushing x 2, spring x 2, gear x 1, collar x 1 from the transfer roller. •...

  • Page 57: Toner End Sensor

    Image Transfer Toner End Sensor 1. Left cover (page 31 "Left Cover") 2. Drive unit (page 68 "Drive Unit") 3. Toner end sensor [A] (4 hooks) Quenching Lamp 1. Front cover (page 29 "Front Cover") 2. Top cover (page 36 "Top Cover") 3.
  • Page 58 4. Replacement and Adjustment 5. Remove the quenching lamp [A] from the case (3hooks).

  • Page 59: Fusing And Exit

    Fusing and Exit Fusing and Exit • Switch off the main power, unplug the machine from its power source, and allow the fusing unit to cool before removing it. Fusing Unit 1. Right cover (page 35 "Right Cover") 2. Rear cover (page 34 "Rear Cover") 3.
  • Page 60 4. Replacement and Adjustment 6. Fusing unit [A] ( x 4) • Make sure that the two bushings [A] remain in position.
  • Page 61 Fusing and Exit Reinstallation Pass the cable [A] of the fusing unit through the hole [B] outside, after setting the fusing unit. After installing a new fusing unit 1. Enter the "Printer Configuration" in SOM. 2. Select the "SP Mode 3" tab. 3.

  • Page 62: Thermostat

    4. Replacement and Adjustment Thermostat • Do not recycle a thermoswitch that is already opened. Safety is not guaranteed if you do this. 1. Fusing unit (page 57 "Fusing Unit") 2. Fusing upper cover [A] ( x 4) 3. Thermostat [A] ( x 2) Thermistor 1.
  • Page 63 Fusing and Exit 3. Fusing front cover [A] ( x 2) 4. Thermistor [A] ( x 1)

  • Page 64: Fusing Lamp

    4. Replacement and Adjustment Fusing Lamp 1. Fusing unit (page 57 "Fusing Unit") 2. Fusing side covers [A] ( x 2 each) 3. Turn over the fusing unit. 4. Ground wires ( x 1 each) 5. Fusing lamp [A]...

  • Page 65: Hot Roller

    Fusing and Exit When reinstalling the fusing lamp The flat terminal [A] must be placed on the right side of the fusing unit (fusing cable side). Hot Roller 1. Fusing lamp (page 62 "Fusing Lamp") 2. Brackets [A] ( x 2 each) 3.
  • Page 66 4. Replacement and Adjustment 5. Fusing front cover [A] ( x 2) 6. Fusing entrance guide [A] ( x 3) 7. Thermistor (page 60 "Thermistor") 8. Hot roller stripper pawls (page 66 "Hot Roller Stripper Pawls")
  • Page 67 Fusing and Exit 9. Ground plate [A] ( x 2 each) 10. Quenching brush [A] ( x 1) 11. Hot roller [A] 12. Remove the C-ring x 2, gear x 1, cap x 1, bushing x 2 from the Hot Roller.

  • Page 68: Pressure Roller

    4. Replacement and Adjustment Pressure Roller 1. Hot roller (page 63 "Hot Roller") 2. Pressure roller [A] (Bearing x 2) Hot Roller Stripper Pawls 1. Fusing unit (page 57 "Fusing Unit") 2. Fusing upper cover (page 60 "Thermostat") 3. Metal holders [A] (1 holder for each pawl: x 2 each)

  • Page 69: Paper Exit Sensor

    Fusing and Exit 4. Hot roller stripper pawls [A] (1 spring for each pawl) Paper Exit Sensor 1. Rear cover (page 34 "Rear Cover") 2. Paper exit sensor [A] ( x 1, 3 hooks)

  • Page 70: Drive

    4. Replacement and Adjustment Drive Main Motor 1. Left cover (page 31 "Left Cover") 2. Harness guide plate [A] ( x 3, x 2, x 1) 3. Main motor [B] ( x 4, x 1) Drive Unit 1. Left cover (page 31 "Left Cover") 2.

  • Page 71: Duplex Motor

    Drive Duplex Motor 1. Left cover (page 31 "Left Cover") 2. Duplex motor [A] ( x 2, x 1, x 1)

  • Page 72: Electrical Components

    4. Replacement and Adjustment Electrical Components • When replacing a fuse, always use a fuse of the correct rating. Never use a fuse with the wrong rating. If you do, the machine may be damaged. Layout of PC Boards Main board Main board 1.
  • Page 73 Electrical Components • Do not connect any connectors to JRS1 and JRS2 when reinstalling the Main board [A]. JRS1 and JRS2 are only used at the factory. • Do not change the dip switch. The dip switch is only for factory use. 3.

  • Page 74: Psu

    4. Replacement and Adjustment • Make sure that the EEPROM is correctly installed on the main board. EEPROM • Replacement procedures for the new EEPROM are included in the “page 70 "Main board"" replacement procedure. Refer to “page 70 "Main board"" for details. •...
  • Page 75 Electrical Components 11. Main power switch bracket [A] on the right frame ( x 2) 12. Remove the main power cord [B] as shown below( x 2, ground screw x 1). 13. Rear lower cover [A] ( x 3). 14. Release the lock [A], and then remove the entrance guide [B] ( x 1).
  • Page 76 4. Replacement and Adjustment 16. Set the machine with the front side facing down, resting on the table. 17. Release the link [A] ( x 1) 18. Duplex transport guide [A] ( x 4 ,bushing x 4, x 1, gear x 1)
  • Page 77 Electrical Components 19. PSU / HVP unit [A] ( x 4, x 1, x 1) 20. PSU [A] ( x 4, x 1)

  • Page 78: Hvp

    4. Replacement and Adjustment 1. PSU / HVP unit (page 72 "PSU") 2. HVP [A] ( x 4, x 1). Charge Terminal Case 1. Right cover (page 35 "Right Cover") 2. Charge terminal case [A] with the harness ( x 2, x 1, 2 hooks)

  • Page 79: Cooling Fan

    Electrical Components 3. Harness [A] ( x 4) 4. Four springs and terminal pins [B]. Cooling Fan 1. Right cover (page 35 "Right Cover") 2. Top cover (page 36 "Top Cover") 3. Cooling fan [A] ( x 2, x 1, x 2)

  • Page 80: Wireless Lan Board (For M155, M175)

    4. Replacement and Adjustment • Install the cooling fan [A] with its decal facing the outside of the machine. Wireless LAN Board (For M155, M175) 1. Left cover (page 31 "Left Cover") 2. Top cover (page 36 "Top Cover") 3. Remove the Wireless LAN board [A] from the top cover (hook).

  • Page 81: Duplex

    Duplex Duplex Relay Sensor 1. Rear cover (page 34 "Rear Cover") 2. Relay sensor [A] ( x 1, 3 hooks) Inverter Sensor 1. Duplex transport guide (page 72 "PSU") 2. Inverter sensor [A] ( x 1, 3hooks)
  • Page 82 4. Replacement and Adjustment...

  • Page 83: Service Tables

    5. Service Tables Smart Organizing Monitor Overview SOM (Smart Organizing Monitor) is a utility which can check the status of a printer and set up a printer from a PC. This utility is executed from a printer driver. Printer Driver Installation (USB Connection) 1.

  • Page 84: Entering The Printer Configuration

    5. Service Tables Entering the Printer Configuration To enter the service system setting; 1. Start the SOM utility. 2. Click the "User Tools" tab. 3. Click "Printer Configuration". 4. The "Access Code" entry dialog appears.

  • Page 85: Printer Configuration Menu List

    Smart Organizing Monitor 5. Input the access code (for customer engineers). 6. Click the "OK" button. 7. The "Printer Configuration" GUI appears. Printer Configuration Menu List The SOM has the following printer configuration menus. Each menu contains various setting items. The details of each setting item are explained in this section below.
  • Page 86 5. Service Tables Menu Description SP mode 2 Adjusts and executes service program modes. SP mode 3 Adjusts and executes service program modes. Paper Input Item Selections Remarks *: Default (NA: Letter, EU: A4) A4 */ B5/ A5/ B6/ A6/ Legal/ Tray 1 Paper The selectable paper sizes depend on Letter*/ Half Letter/ Executive/ 8"...
  • Page 87 Smart Organizing Monitor Item Selections Remarks A4 */ B5/ A5/ B6/ A6/ Legal/ Letter*/ Half Letter/ Executive/ 16K/ Bypass Tray " x 9 "/ 3 " x 7 "/ C5 Paper Size Env/ C6Env/ DL Env/ Custom Paper Size Thin Paper/ Thick Paper 1/ Thick Paper 2 / Plain Paper 1*/ Recycled Paper/ Bypass Tray Color Paper/ Preprinted Paper/...
  • Page 88 5. Service Tables Item Selections Remarks Tray1 * Tray Priority: Default Tray Bypass Tray Machine Setting(s) Bypass Tray Any Size/Type Priority Any Custom Size/Type Size Mismatch On / Off* Detection "*" indicates the factory default value. Maintenance...
  • Page 89 Smart Organizing Monitor Group (Tab) Item Selections Remarks Sends a PCL command to the printer to print a Print Test Sheet test sheet. button It is disabled when tray 1 is not installed. 0.34 mm per step. Range is -5 mm to +5 mm. Adjustment (-15 to +15) Registration...
  • Page 90 5. Service Tables System Item Selections Remarks Auto Continue On/Off * Copies 1*-999 Sub Paper Size Off */ Auto Off */ Short Edge Bind/ 2 Sided Print Long Edge Bind "Manual Duplex/Cover" has higher Blank Page Print Print */ Not Print priority than the "Blank Pages"...
  • Page 91 Smart Organizing Monitor Item Selections Remarks Print Error Page Off * Up to 32 alphanumeric characters. Device Comment Null string* The factory default is 'null string'. Restore to Factory Restores all settings to the factory default Default button settings for the market area setting. English * French German...
  • Page 92 5. Service Tables Item Selections Remarks Use * Access Code Do not use Changes the access code. The button is Access code change grey if the Access code is set to "Do not button use". "*" indicates the factory default value. IPv6 Item Selections...
  • Page 93 Smart Organizing Monitor Item Selections Remarks Gateway Input Gateway. IPv6 Disable*/Enable DNS method Auto*/Manual IPv6 Primary DNS Server IPv6 Secondary DNS Server IPv6 Domain Name "*" indicates the factory default value. Network 1 Group (Tab) Item Selections Remarks Device Name String length is 32 Information Comment...
  • Page 94 5. Service Tables Group (Tab) Item Selections Remarks This setting is not available if DHCP is enabled. If this setting is changed, the printer power IP Address xxx.xxx.xxx.xxx must be turned off/on for the new setting to take effect. The default setting is "192.0.0.192" when DHCP is off.
  • Page 95 Smart Organizing Monitor Group (Tab) Item Selections Remarks If this setting is changed, the printer power DHCP On */ Off must be turned off/on for the new setting to take effect. DNS Method Auto */ Manual Up to 32 alphanumeric characters. This setting is not available if DHCP is enabled.
  • Page 96 5. Service Tables Group (Tab) Item Selections Remarks 15 * I/O Timeout (USB) I/O Timeout 60 * (Network) Auto Select* Interface 10M half Ethernet 10M full speed 100M half 100M full Fixed USB On/ Off* Port Wireless Activ*/Inactive Function "*" indicates the factory default value. Network 2...
  • Page 97 Smart Organizing Monitor Group Item Selections Remarks (Tab) Anonymous* SMTP SMTP Authentication Authentication POP before SMTP Up to 32 alphanumeric characters. SMTP Server Null string* Name The factory default is 'null string'. 1 to 65535 Port Number The factory default is 25. SMTP Up to 32 alphanumeric characters.
  • Page 98 5. Service Tables Network 3 Group Item Selections Remarks (Tab) Paper Jam Display Name Print Cartridge Empty Up to 32 alphanumeric characters. Service Required Alert 1 Print Cartridge Near Empty E-mail Address No Paper Up to 64 alphanumeric characters. Cover Open Paper Jam Display Name Print Cartridge Empty...
  • Page 99 Smart Organizing Monitor Wireless Group (Tab) Item Selections Remarks Wireless Status MAC Address Communication Mode Wireless Displays Wireless LAN Status. SSID Status Channel Indication Wireless Signal Strength Manual Setup Configuration Method Setup with WPS...
  • Page 100 5. Service Tables Group (Tab) Item Selections Remarks SSID Input SSID Infrastructure Communication Selects communication Mode method. Ad-Hoc Ad-Hoc Channel 1 to 11 Sets Ad-Hoc Channel. Open System Shared Key Authentication Selects authentication method. WP A2-PSK Wireless Mix Mode WPA/WPA2 Setting None* Encryption...
  • Page 101 Smart Organizing Monitor Printer Group (Tab) Item Selections Remarks Portrait * Orientation Landscape If the machine settings are reset to Form Lines 5 to 128 by 1 the factory defaults, this value does not change. Font Number 0*-89 The factory default value is 0. 4 to 999.75 by 0.25 (12 Font Size The factory default value is 12.
  • Page 102 5. Service Tables Group (Tab) Item Selections Remarks Roman-8, Roman-9, ISO ISO L2, ISO L5, PC-8* , PC-8 D/N, PC-850, PC-852, PC-858, PC-8 TK, Win L1, Win L2, Win L5, Desktop, PS Text, VN Intl, VN US, MS Publ, Symbol Set Math-8, PS Math, VN Math, Pi Font, Legal, ISO 4,...
  • Page 103 Smart Organizing Monitor SP Mode 1 Adjusts the horizontal registration for tray 1. If the machine settings are reset to the factory defaults, this Horizontal value does not change. [-40 to 40 / -1 (Default) / 0.1 mm/step] Adjusts the vertical registration of plain paper for tray1.
  • Page 104 5. Service Tables Adjusts the horizontal registration for the bypass tray. If the machine settings are reset to the factory defaults, Horizontal this value does not change. [-40 to 40 / -3 (Default) / 0.1 mm/step] Adjusts the vertical registration of plain paper for the bypass tray.
  • Page 105 Smart Organizing Monitor 00* – 7F Brand ID Displays the current brand ID number. Do not change this setting (Designed for Factory Use). Auto IP Setting [On or Off (Default)] Main Motor Output check (Main Motor) Middle Clutch Output check (Relay Clutch) Tray1 Clutch Output check (Paper Feed Clutch) Bypass solenoid...
  • Page 106 5. Service Tables SP Mode 2 Adjusts the amount of paper buckle at the registration roller for each tray and paper type. Vertical: Plain Paper [-8 to 8 / -2 (Default) / 1 mm/step] Amount of Paper Adjusts the amount of paper buckle at the registration Buckle at the roller for each tray and paper type.
  • Page 107 Smart Organizing Monitor Vertical: Plain Paper Amount of Paper Adjusts the amount of paper buckle at the registration Buckle at the roller for each tray and paper type. Vertical: Thick Paper Registration Roller: [-8 to 8 / 0 (Default) / 1 mm/step] Duplex Tray Vertical: Thin Paper Adjusts the fusing temperature for plain paper.
  • Page 108 5. Service Tables Handling Mode on Sets the machine operation at "waste toner full" of the refilled AIO. "Waste Toner full" [On or Off (Default)] of the refilled AIO "*" indicates the factory default value. SP Mode 3 Type E Models: RTB 5 IMPORTANT NOTE on “Clear Engine Memory”...
  • Page 109 Smart Organizing Monitor Adjusts the sub scan magnification. Sub Scan Magnification [-8 to 8 / 0 / 1 /step] Adjusts the developer bias. Development Bias Setting [270 to 330 / 300 / 15 /step] Adjusts the transfer roller bias. Transfer Roller Bias [-6 to 6 / 0 / 1 /step] Corrects the face curl of paper.
  • Page 110 5. Service Tables Sets the display of alert when each EM parts yield of this machine is reached. EM Life Display [On or Off (Default)] Resets the engine settings stored in the EEPROM to Clear Engine Memory factory default. This button is for resetting an SC related with the Reset Fusing Unit SC fusing errors.

  • Page 111: Reports

    Reports Reports Configuration Page The configuration page has information about the machine's status. Print this sheet as shown below. Check the configuration page when doing machine maintenance. To Print the Configuration Page 1. Start the SOM utility. 2. Click the "User Tools" tab. 3.
  • Page 112 5. Service Tables Total Counter Total Counter: The total counter incremented by the "main board" each time the board issues a print command to the engine. The value is calculated as follows: Total counter = Printer counter + Reports print Application Counters: Application counters exist for each individual primary machine function, and are incremented by the "main board"...

  • Page 113: Other Types Of Reports

    Reports Other Types of Reports You can also check other reports than reports of configuration page with "List/Test Print" in the SOM or Web image monitor. • Test Page • PCL Config./Font Page Prints the current configuration and installed PCL font list. •...
  • Page 114 5. Service Tables 5. The test page is printed. • Test page sample...

  • Page 115: Test Pattern Printing

    Reports Test Pattern Printing Follow the test pattern print procedure below to print a test pattern. To Print the Test Pattern 1. Start the SOM utility. 2. Click the "User Tools" tab. 3. Click "Printer Configuration". 4. The "Access Code" entry dialog appears. 5.
  • Page 116 5. Service Tables 6. Select the "SP Mode 2" tab. 7. Click "Print Test Pattern". 8. The following three test pattern pages (Checker flag/ Grid pattern/ Trimming pattern) are printed. • Test pattern samples...
  • Page 117 Reports...

  • Page 118: Updating The Firmware

    5. Service Tables Updating the Firmware • Never turn the machine's main power off while the firmware is being updated, as this could damage the main board. Checking the Machine Firmware Version To update the firmware for this machine, you need the most recent version of the firmware (firmware file downloadable from the Internet).

  • Page 119: Updating The Boot Loader Firmware

    Updating the Firmware • xxx.brn (Main Firmware) 3. Make a folder on a local drive of your computer and save the files there. 4. Connect a computer and the machine through a network or directly by USB. 5. Click the "FWUpdateTool.exe" file to execute the updating program. 6.

  • Page 120: Updating Failure

    5. Service Tables Updating Failure If the firmware update is not successful, the update process is suspended and an error message should display on the FW Update Tool screen. The Alert LED (red) on the printer starts lighting. (The Ready LED remains lit.) If this happens, DO NOT turn off the machine;...
  • Page 121 Updating the Firmware Messages Comment Action New Version: Update FW Main FW is transmitting Nothing to do; please wait Firmware is Updating... Main FW is updating Nothing to do; please wait FW Update Done. *** Please F/W update is completed. Please reboot the machine.
  • Page 122 5. Service Tables FW Update Tool Messages: Error Message for USB update Messages Comment Action Check USB cable connection. Can not get Printer status form USB Check whether the USB Print Machine is not ready. status channel before F/W file is Driver is available.
  • Page 123 Updating the Firmware Messages Comment Action Check PC network settings and IP address. Cannot get Printer status form Check printer network settings Machine is not ready. Network status channel before and IP address. F/W file is transmitted. Do not update F/W when printer is still powering up.
  • Page 124 5. Service Tables...

  • Page 125: Troubleshooting

    6. Troubleshooting Self-Diagnostic Mode Self-Diagnostic Mode at Power On As soon as the main machine is powered on, the controller waits for the initial settings of the copy engine to take effect and then starts an independent self-diagnostic test program. The self-diagnostic test checks the CPU, memory, and so on.

  • Page 126: Service Call

    6. Troubleshooting Service Call See "Appendices" for the "Error Message". Summary This machine issues an SC (Service Call) code if an error occurs with the machine. The error code can be seen with the SOM. Make sure that you understand the following points; 1.
  • Page 127 Service Call Polygon motor lock signal error The signal remains HIGH for 200 ms (or 4times in 50msec polling) while the polygon mirror motor is rotating. • Polygon motor/driver board harness loose or disconnected • Polygon motor/driver board defective • Laser optics unit defective 1.
  • Page 128 6. Troubleshooting SC 4xx (Image Transfer and Transfer Error) Bias leak An error signal is detected for 0.2 seconds when changing the development unit. • Defective transfer roller • Defective HVP pack 1. Turn the machine's main power off, and then on. SC 5xx (Motor and Fusing Error) Main motor error The machine does not detect a main motor lock signal within 2sec after the main motor...
  • Page 129 Service Call Fuser thermistor error The thermistor output is less than 0°C for 5 seconds after the fusing lamp turns ON. • Disconnected or defective thermistor • Disconnected or defective fusing lamp 1. Check the harness connection of the thermistor. 2.
  • Page 130 6. Troubleshooting High temperature error (Soft) • The detected temperature stays at 235°C for 1 second, and this consecutively occurs 10 times. • Defective Main board • Defective PSU 1. Replace the Main board 2. Replace the PSU • Execute "Reset Fusing Unit SC" to recover the machine after completing the recovery procedure.
  • Page 131 Service Call Fuser full heater error The fuser full heater remained ON at full capacity for more than 9 s after the fusing temperature attains reload temperature. • Deformed thermistor • Thermistor not in the correct position • Defective fusing lamp 1.
  • Page 132 6. Troubleshooting Fuser 3times jam error The paper jam counter for the fusing unit reaches 3. The paper jam counter is cleared if the paper is fed correctly. This SC is activated only when this function is enabled with "Eng. Maintenance" (default "OFF").

  • Page 133: Jam Detection

    Jam Detection Jam Detection Jam Sensor Layout There are the sensors of the jam detection as shown below. Paper Jam 1. Registration Sensor 2. Inverter Sensor 3. Paper Exit Sensor 4. Relay Sensor Jam Message List Here is a list of common jam messages, a description of the causes. See the drawing shown above to check the sensor location.
  • Page 134 6. Troubleshooting Paper does not reach Misfeed: PprTray Registration sensor [1] registration sensor (bypass tray) Paper does not reach Misfeed: Tray 1 Registration sensor [1] registration sensor (tray 1) Paper does not reach registration sensor (duplex feed Registration sensor [1] tray) Misfd: Dupl Unit Paper does not reach duplex...

  • Page 135: Image Adjustment

    Image Adjustment Image Adjustment Registration Adjustment User Adjustment The paper registration can also be adjusted with the SOM ("Printer Configuration"). For details, see the "Software Guide". Service Adjustment 1. Print the test page. (page 109 "Reports") • Print out the test page before changing the paper registration setting. 2.
  • Page 136 6. Troubleshooting 7. Select the "SP Mode 1" tab. 8. Click "Up" or "Down" to set the registration value (mm) and then click "OK". • Increase the value to shift the print area in the plus direction. • Decrease to shift in the minus direction. •...
  • Page 137 Image Adjustment • (1): Feed Direction • (2): Vertical Adjustment • (3): Horizontal Adjustment • (4): Print Area 9. Exit the SOM.

  • Page 138: Image Quality

    6. Troubleshooting Image Quality Overview Image problems may appear at regular intervals that depend on the circumference of certain components. The following diagram shows the possible symptoms (black or white dots at regular intervals). • Abnormal image at 29.8 mm intervals: Charge roller •...

  • Page 139: Other Problems

    Other Problems Other Problems Dark lines in halftone areas at 75mm Intervals Using the machine in a room where the humidity is too low may cause dark lines in halftone areas at 75mm intervals. This is because low-humidity conditions tend to cause variations in light sensitivity across the surface of the drum.

  • Page 140: Troubleshooting

    6. Troubleshooting Troubleshooting Jam/Paper Feed problem problem Cause/Solution • Use supported types of paper. • Load paper correctly, making sure that the paper guides are properly adjusted. Paper does not feed smoothly. • If the paper is curled, straighten the paper. •...
  • Page 141 Troubleshooting problem Cause/Solution • Fan the paper well before loading. Also make sure that the edges are even by tapping the stack on a flat surface such as a desk. • Make sure that the paper guides are in the right position. •...

  • Page 142: Image Quality Problem

    6. Troubleshooting Image Quality problem problem Cause/Solution • The polygon mirror of the laser unit is dirty. • Adjust the image density. • Paper is damp. Use paper that has been stored properly. • If you enable [Toner Saving], printing is generally less dense. Blurred or too light Printer Driver >...

  • Page 143: Energy Save

    7. Energy Save Energy Save Energy Saver Modes Customers should use energy saver modes properly, to save energy and protect the environment. The backlight of the screen is turned off and "Energy Saver Mode1" appears on the screen, and then the fusing lamp is turned off and "Energy Saver Mode2"...
  • Page 144 7. Energy Save • Energy Saver Mode 2 (1 to 240 min.): This can be turned on or off and timer setting is adjustable (default: 1min.). Return to Stand-by Mode Energy Saver Mode 1 • Recovery time: 10 sec. Energy Saver Mode 2 •...

  • Page 145: Paper Save

    Paper Save Paper Save Effectiveness of Duplex/Combine Function Duplexing and the combine functions reduce the amount of paper used. This means that less energy overall is used for paper production, which improves the environment. 1. Duplex: Reduce paper volume in half! 2.
  • Page 146 7. Energy Save To check the paper consumption, look at the total counter and the duplex counter. The total counter counts all pages printed. • For one duplex page, the total counter goes up by 2. • For a duplex job of a three-page original, the total counter goes up by 3. The duplex counter counts pages that have images on both sides.
  • Page 147 Paper Save Simplex Sheet Duplex Sheets Paper Originals Total counter used used Saved If combine mode is used, the total and duplex counters work in the same way as explained previously. The following table shows paper savings and how the counters increase for some simple examples of duplex/combine jobs.
  • Page 148 7. Energy Save Simplex Sheet Duplex Sheets Paper Originals Total counter used used Saved...
  • Page 149 Model RMY-P1 Machine Codes: M154/M155/M174/M175 Appendices May, 2013...
  • Page 151 TABLE OF CONTENTS 1. Appendices: Specifications General Specifications............................3 General Specifications...........................3 Printer................................4 Supported Paper Sizes............................6 2. Appendices: SP Mode Table Service Menu..............................9 3. Appendices: Troubleshooting Guide Service Call Conditions...........................11 Error Messages..............................12 Overview..............................12 Error Messages List............................12 Error and Status Messages Appear on Smart Organizing Monitor..........12 Error and Status Indicate on the Control Panel.................13...
  • Page 153 1. Appendices: Specifications General Specifications General Specifications Configuration Desktop Main tray 250 sheets (80g/m , 20lb) Paper capacity By-pass tray 50 sheets (80g/m , 20lb) Output tray Up to 125 sheets (A4/LT or 80g/m , 20lb) A4, B5 JIS, A5, B6 JIS, A6, Legal, Letter, HLT, Executive, F, Foolscap, Folio,16K Main tray Custom size:...
  • Page 154 1. Appendices: Specifications US version: Less than 800 W Maximum EU/AP: Less than 890 W CH: Less than 850 W Ready mode 120W Power US/EU/AP: consumption • 50 W or less (Energy Saver Mode 1) • 5.0 W or less (Energy Saver Mode 2) Power save mode •...
  • Page 155 General Specifications Resolution 600 x 600 dpi (Maximum: 1200 x 600 dpi) Toner save mode Supported First print speed 12 seconds or less Duplex print Supported • Ethernet (10BASE-T, 100BASE-TX) PC interface • USB 2.0 • Wi-Fi Network Protocol TCP/IP, IPP Memory Standard/Max 128MB...
  • Page 156 1. Appendices: Specifications Supported Paper Sizes Supported and the size is molded in the tray. Need to select paper size by operation panel/driver. Supported but size is not molded in the tray. Need to select paper size by operation panel/driver. *For bypass tray, paper width is indicated.
  • Page 157 Supported Paper Sizes Input Tray Type SEF/LEF Size Type Standard Duplex Tray 11" x 17" Legal 8 1/2”x14” 8 1/2”x11” Letter Plain 11”x 8 1/2” Paper Half Letter 5 1/2” x 8 1/2” 7 1/4”x10 1/2” Executive 10 1/2”x7 1/4” 8”...
  • Page 158 1. Appendices: Specifications Input Tray Type SEF/LEF Size Type Standard Duplex Tray 100-216 90-216m Width Width m (3.5”x (3.6”x 8.5”) 8.5”) Custom 148 – 140-356 356mm Length Length (5.8”x (5.5”x 14.24”) 14.24”)
  • Page 159 2. Appendices: SP Mode Table Service Menu See "Main Chapters" for "Service Program Mode".
  • Page 160 2. Appendices: SP Mode Table...
  • Page 161 3. Appendices: Troubleshooting Guide Service Call Conditions See “Main Chapters” for "Service Call Conditions".
  • Page 162 3. Appendices: Troubleshooting Guide Error Messages Overview Error messages will be displayed on the LCD panel / Smart Organizing Monitor if the machine has a problem. These can be viewed by a customer. Error Messages List Error and Status Messages Appear on Smart Organizing Monitor Message Causes Solutions...
  • Page 163 Error Messages Message Causes Solutions Paper Type Mismatch The paper type specified on the For details about changing the paper machine and the type specified type setting of the machine, See the Paper of the selected paper in the printer driver do not user’s guide "Loading Paper".
  • Page 164 3. Appendices: Troubleshooting Guide Status Solution Toner/ Alarm Power Paper End The power is on. The status is normal. Flashing Importing data. The status is normal. Flashing The print cartridge is almost Replace the print cartridge empty. before it becomes empty. •...
  • Page 165 Error Messages Status Solution Toner/ Alarm Power Paper End A malfunction has occurred. Contact your sales or service representative.
  • Page 166 MEMO...

This manual is also suitable for:

M154M155M174M175

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