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Troubleshooting
Problem
Mixed rice
does not cook well
...smells bad
* If the rice smells, be sure
to clean the cooker by
boiling before use.
(See page 22.)
...is not hot enough
...is mushy
...dries out
...becomes discolored
The outer lid is hard to
close.
The outer lid does not
close.
The outer lid opens
during cooking.
Cooking starts
immediately after
setting the timer.
Cooking does not finish
at the preset time.
The timer cannot be set.
Steam leaks out of the
cooker
* Check the reason after
cooking is finished.
There are water droplets
near the steam vent
There are water droplets on
the inner lid or inner pot.
24
RC-DZ4K_EN_0722.indd
24
(continued)
Causes/what to check
Did you mix ingredients into the rice ?
●
For other reasons, see "When you add ingredients and seasonings". (See page 19.)
Did you do any of the following ?
●
Using the Keep Warm mode for too long, using it for mixed rice, using it for cold rice,
leaving the rice scoop in the pot, or using the Keep Warm mode repeatedly for long
periods of time.
Rice with mixed grains, partially milled rice, or whole rice can be kept warm. However, It
●
is recommended to eat it earlier than usual or store it in the freezer because keeping it
warm could easily cause bad odors or discoloration.
Are the inner lid, steam vent and/or the main body dirty ?
●
Be sure to remove the inner lid and steam vent, clean them and dry them with a clean
cloth every time you cook. (See page 22.)
●
Did you wash the rice sufficiently ? Did you set the timer for too long ? (See page 17.)
Is the rice still in the pot with the Keep Warm mode off ?
●
Did you remove and then replace the inner pot in the Keep Warm mode; did you press
the OFF key accidentally; or was the cooker forced off due to a power failure for a long
duration of time ?
●
Reheat the rice before serving. (See page 18.)
Use the Keep Warm mode after cooking rice with a little less water.
●
Loosen the rice immediately after it is cooked.
●
Gather the rice stuck to the side surface of the inner pot and loosen the rice occasionally.
●
Are there any foreign objects on the inner lid packing, inner pot rim, or main body frame ?
●
●
Are there any foreign objects on the outer side of the inner pot or the temperature sensor ?
Is the steam vent properly fitted ?
●
●
Did you use the Keep Warm mode for a long time or repeatedly reheat the rice ?
●
Is the inner lid in place ? The outer lid cannot be closed when the inner lid is not attached to.
Are the insertion parts of the inner lid properly fitted in place ? (See page 8.)
●
●
Are there any foreign objects on the clamp receiving parts or clamp parts ? (See page 22.)
Are any foreign objects stuck in the inner lid ? (See page 22.)
●
●
Push the center of the outer lid front part until it clicks.
Are there any foreign objects on the clamp receiving parts or clamp parts ? (See page 22.)
●
●
For a timer setting within after an hour or two, cooking starts on the spot.
Did you misread the clock? The cooker uses a 24-hour clock.
●
●
Is the current time wrong ?
Has the lithium battery run out ? (See page 26.)
●
●
The actual time for finishing the cooking may be delayed by about 10 minutes when
the room temperature or water temperature is low, or when the amount of water in
the pot is increased.
●
Was the inner pot in place when you set the timer ?
Did you forget to set the timer or press the START key after setting the timer ?
●
Are there any foreign objects on the inner lid packing, inner pot rim or frame ? (See page 10.)
●
●
Are there any foreign objects on the inner lid, clamp receiving parts or clamp parts ? (See page 22.)
Has the inner lid packing been damaged, or has the inner lid or inner pot become deformed ?
●
●
Is the inner lid properly fitted ? (See page 8.)
●
Water droplets may form when the steam cools. This is not a problem.
●
Water droplets may form on the inner lid or inner pot to prevent the rice from drying
out. This is not a problem.
(reference page)
2016/07/22
16:33:32
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