Igo Assist; What Is Igo Assist; How To Access Igo Assist; Diagnostics And Warning Codes - Igo ASPIRE CAMILLIEN CE Owner's Manual

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iGO ASSIST

WHAT IS IGO ASSIST

iGO's ever expanding knowledge base with guides, tips, and tricks to
optimize your experience through every step of your journey.
iGO Assist provides access to user manuals, assembly videos, FAQ, live chat and email/
phone support - iGO Assist can deliver everything you need to get on an electric bike for
the first time; it will answer any questions you may have during your ride, and can share
expert tips and tricks to make sure you always get the most from your iGO electric bike.
If you still require further assistance you can submit a
support request through the iGO Assist portal.

HOW TO ACCESS IGO ASSIST

To access iGO Assist online visit :
assist.igoelectric.com
Chose from general FAQ, bike model specific documents and videos, chat
support, or ask detailed questions with ability to include photos that our
dedicated support team can use for to reference when responding.
To take full advantage of all iGO customer support options your eBike must be registered.
Advanced diagnostics
A wealth of in-depth diagnostic information (intended to speed up and simplify support
and servicing of your iGO electric bike) can be accessed through the iGO Ride app.
Should any advanced diagnostic information be required, the iGO support representative
or an iGO certified mechanic will identify and extract the relevant information for you.
The following pages provide some relevant information to assist in the
continued enjoyment and maintenance your new iGO eBike.

DIAGNOSTICS AND WARNING CODES

If a diagnostic (warning/error) code appears on the eBike's display unit,
identify the issue from this table and take the appropriate action.
Diagnostic code Description
1 Synchronous motor signal overcurrent warning
2 Controller overcurrent warning
3 Hall sensor signal warning
4 Brake lever sensor fault
5 Controller temperature warning
6 Motor temperature warning
8 Controller communication fault
9 Controller voltage warning
10 Other faults
21 Controller overcurrent warning
24 Hall sensor signal warning
25 Brake lever sensor fault
28 Regional settings warning
30 Communication fault
31 Regional settings warning
36 Torque value fault
If the code persists contact iGO support.
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Suggested action
Check motor connections, unplug and ensure pins are
aligned correctly and the connection is fully secured.
Power off system and restart. Check controller
connections, unplug and ensure pins are aligned
correctly and the connection is fully secured.
Avoid stalling the motor. Check motor connections,
unplug and ensure pins are aligned correctly and the
connection is fully secured.
Check the weatherproof connector to the brake
cut-off sensor. Ensure pins are aligned correctly and
the connection is fully secured. Check brake lever for
damage and ensure lever retracts to the fully open
position.
Allow the controller to cool down for a short period
of time.
Allow the motor to cool down for a short period of
time.
Verify cable harness and weatherproof connectors for
damage or disconnections.
Check condition of battery and battery connections.
Try a different battery if it is available.
Contact iGO Support
Power off system and restart. Check controller
connections, unplug and ensure pins are aligned
correctly and the connection is fully secured.
Avoid stalling the motor. Check motor connections,
unplug and ensure pins are aligned correctly and the
connection is fully secured.
Check the weatherproof connector to the brake
cut-off sensor. Ensure pins are aligned correctly and
the connection is fully secured. Check brake lever for
damage and ensure lever retracts to the fully open
position.
Perform system update.
Check the display cable and weatherproof connector
to the display unit. Ensure pins are aligned correctly
and the connection is fully secured. Verify cable
harness and weatherproof connectors for damage or
disconnections.
Perform system update.
Power off system and restart without putting
pressure on the pedals.