Machine Connectivity; Overview; Machine Software Updates - Nespresso Momento Coffee User Manual

1 0 . M A C H I N E C O N N E C T I V I T Y

10.1. Overview

Momento connectivity refers to the capability to connect remotely to the machine to either receive information from it, or to send information to it.
What are the benefits for our customers?
Thanks to the Remote Software Update capability (RSU), customers keep up with the latest machines functionalities and improvements.
In case of machine malfunction, technical team can troubleshoot the machine from distance
Machine settings can be changed remotely
RSU process is robust:
We privilege RSU happening when machine goes in deep sleep mode (i.e. overnight). The process can take up to 1h30, depending on the machine model,
and therefore, in this mode, it's unlikely that we impact our customers daily operation. Customers can set their preferred time period for any software update to
happen.
There is only one golden rule:
The machine has to be always ON.
If our customers switch off their machine at night, the machine cannot be updated. Our logic is not to «force» the RSU when the machine is in daily mode
operation, that would require much more attention to avoid our customers dissatisfaction.
Please note that the machine doesn't have WiFi.

10.2. Machine Software updates

So ware upgrade in progress, please do not power o the machine.
Many thanks for your patience.
Set a preferred schedule for remote software updates
There are 2 options:
– defined schedule
– any time
The default value is defined schedule: 23 h – 5 h and can be changed following the below steps. Note that the
scheduled range indicates when the remote software update starts. It doesn't consider the software upgrading process
itself.
When any time is selected, the RSU will starts automatically on the next time the machine checks for update. In case
you want to force the remote software to start, make sure any time option is selected, then power the machine off and
on again. The remote software update will start within 10 minutes approximately.
set schedule
defined schedule:
00:00 - 00:00
any time
The RSU will only happen during the Start
and End time defined on the machine
menu. In case of failure, the operation will
i
be automatically retrieved every 24 hours
as long as your machine is switched on
during this time interval.
set schedule time range
starting time
00
Note: Minimum of 2 h between
starting and ending time
ending time
02
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