Allegion Schlage AD Series Troubleshooting Manual
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Allegion Schlage AD Series Troubleshooting Manual

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AD-Series
Troubleshooting Guide

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Summary of Contents for Allegion Schlage AD Series

  • Page 1 AD-Series Troubleshooting Guide...

  • Page 2: Table Of Contents

    AD-Series Troubleshooting Guide Contents Battery drain issues .........3 AD-300 Communication Issues .....21 Check System Settings Does Not Power Up Check Device Firmware Will Not Reset Check for pinched wires Read Failure Battery Pack Current Measurement ....6 No Communication With HHD Cannot Address Equipment needed No Communication With Panel...

  • Page 3: Battery Drain Issues

    BATTERY DRAIN ISSUES Check the wires in the battery compartment. WARNING Do NOT run an AD-300 on batteries! FOR MAGNETIC READERS ONLY Check System Settings Ensure mag track low power is enabled for AD-250 if desired. This should only be disabled if there is NO data of any type on track2.
  • Page 4 Check the ribbon cable under credential reader and fire plate. Check battery holder Ensure ribbon cable on exterior escutcheon is not pinched by exterior cover near reader pocket. Inspect battery holder contacts. Springs should not be bent. Replace holder if springs are bent. Check that springs collapse properly.
  • Page 5 If sleep current is too high: FOR 8B-BATTERY PACKS Inspect battery holder housing. 4.1. If replacement parts are available: Isolate current Check for updated 8B holder. draw to individual component. • Swap credential reader, perform S1 RESET, then retest. • Swap outside escutcheon, perform S1 RESET, then retest.

  • Page 6: Battery Pack Current Measurement

    BATTERY PACK CURRENT MEASUREMENT Battery life in an AD or CO-Series lock is extended by the lock 1.3. Touch the red DMM probe to the red battery wire (or “going to sleep,” or in a resting state. The only way to verify its test pad) on the Main PCBA.
  • Page 7 2.3. Insert the piece of plastic or insulator between any positive (+) battery terminal and the battery holder contact. Plastic piece inserted between positive battery terminal and battery holder contact. 2.4. Hold the red DMM probe to the positive battery terminal.

  • Page 8: Hhd Connection Problems

    HHD CONNECTION PROBLEMS Description of Problem Confirm that the HHD SUS is the most current version. To check the version on the HHD, see the SUS start up HHD will not connect or communicate with lock with USB cable screen, or click “About” on the main screen. connected and SUS running and logged in.
  • Page 9 Check lock battery pack voltage using a Digital Volt Meter Reset lock with power cycle. (DVM) while the USB cable is connected (the HHD will not 9.1. Remove AA batteries or disconnect battery pack connect with a very low AA battery threshold for both 4 or 8 connector for 10 seconds.
  • Page 10 12. Check the ribbon cable under credential reader and fire 17. If spare lock or parts are available, swap outside reader plate. baseplate, then test. Ensure that ribbon cable on exterior escutcheon is not pinched 18. If spare lock or parts are available, swap inside main by exterior cover near reader pocket.

  • Page 11: Using Coupling Passwords

    USING COUPLING PASSWORDS Coupling passwords are a higher security option. Setting the Coupling Password For increased security, change your (default) Coupling Password in the SUS to a private password to ensure your Overview facility is secure and only you will have access to your device The Schlage Utility Software (SUS) and all AD-series and settings and programming features.
  • Page 12 Select OK in the text box which will return you to the SUS NOTE: Notice the (six) asterisks within the Old Password text box; these asterisks will only be there if the default Coupling Options page. Password is also the current Coupling Password. If this field is blank, then the Coupling Password is not at default (123456).

  • Page 13: Method A: Normal Operation

    Method A: Normal Operation Select Couple HHD to Device on the Device Options Page. The Utility Software text box indicates that the new Coupling The programming of the new Coupling Password into each Password is now in the device. device within your facility will automatically occur the next time you perform any of the following actions: save changes within device properties, change or set the device Time and Date, load a new door file or perform a firmware update to the device.
  • Page 14 I have forgotten my Coupling Password and it is not at the factory default setting (123456), how do I recover it? You cannot recover your Coupling Password if you have forgotten it. You will need to reinstall the SUS application on the HHD and begin again using the default Coupling Password.

  • Page 15: Ad-400 Communication Issues

    The device can be re-flashed via the HHD. (Providing Check the batteries. There are two ways to check the batteries. package file is loaded on the HHD). See Change Lock Class in Utility Software Manual. http://us.allegion.com/ Present card to reader. IRSTDocuments1/104390.pdf If there is no LED response on the Schlage button, it could signify the lock's batteries are low.

  • Page 16: Reader Is Not Responding To Credentials

    Reader is Not Responding to Credentials 4.2. Using a multimeter, connected to each pin on the connector; ensure that when the lever is turned that If Schlage button does not flash when presented with a the multimeter shows closure. credential, then it could signify that the AD-400's batteries are low.

  • Page 17: Link Polling Problems

    Link Polling Problems Move lock close to PIM and test functionality. Link polling (red/green) starts but packet test never begins. 3.1. Ensure that PIM and AD400 are installed on same floor of building Verify PIM is in link mode 3.2. Ensure that PIM is mounted vertically (mounting PIM Verify Com board is properly seated.
  • Page 18 7.3. Make sure there are no metal enclosures near PIM. 8.3. Check the currently selected RF channel. 7.4. Construction in the area may cause interference. 7.5. Are there metal conduits? Relocate PIM. 7.6. Check for external interference. Try to isolate and shut down RF emitters. See if 8.4.
  • Page 19 10. Check communications between PIM and OEM system. The RS485 Address that the PIM is currently set to is now displayed. Make sure that this address corresponds Check that both red and green RX and TX LEDs are flashing to what is called out by the Head End Software. Be on PIM.
  • Page 20 13. Check RS485 cables. 13.1. Make sure the cable is run less than 4000 feet. 13.2. Has twisted pair cabling been used? 13.3. Has the RS485 cabling utilized proper topology: 13.4. Has drain wire been used (ground)? If so, ensure that only one side of the cable run has the drain wire connected to ground (to avoid ground loops).

  • Page 21: Ad-300 Communication Issues

    AD-300 COMMUNICATION ISSUES Does Not Power Up 2.5. Try the inside and outside escutcheons. Does not power up: Will Not Reset 1.1. Verify power supply specifications: 12 or 24 volts, 0.5 Press S1 restart button to perform a Level 2 Reset. amps.

  • Page 22: No Communication With Hhd

    No Communication With HHD Check the SUS communication protocol is set for USB, not Serial. Make sure the USB symbol is displayed. If not, tap the symbol and it will change. Check the HHD by connecting to another lock. Press S1 pushbutton on the main board to reboot the firmware and perform an L2 reset.

  • Page 23: No Communication With Panel

    No Communication With Panel Fix the problem with an HHD. Indicated by flashing red Schlage button. 2.1. Connect HHD. Check addressing conflicts with other locks. 1.1. If two locks are addressed the same, they may respond to the same unlock command. 1.2.

  • Page 24: No Validation

    No Validation Assuming panel is set up correctly to allow credential access. A denial will not report a red Schlage button light unless the panel issues the command. Not all ACP are capable of controlling this indication check with the panel manufacturer. Try reader directly connected to the access panel.

  • Page 25: Card Reading Issues

    CARD READING ISSUES All Readers KP Reader (Keypad Only) Check power source. Press any button on the keypad. Press the Schlage button once and the blue back light should Reader should beep (unless beeper is configured off) and turn on. flash red to indicate that a button is pressed.

  • Page 26: Multi-Tech Reader: Smart And Proximity Credentials

    1.4. If set to track 1 or 3 and using low power wake up on track 2, verify the card has data encoded on track 2 to wake up the readers when the card is swiped. 1.5. Verify card is being presented correctly with magnetic stripe in line with magnetic read head.

  • Page 27: Lock, Lever, Cylinder Issues

    LOCK, LEVER, CYLINDER ISSUES Assumes no electronic motor activations: default state out of box. Test Inside and Outside Levers Inside lever does not retract latch: 1.1. Spindle may be left out. 1.2. Spindle spring may not be installed. Latch only retracts after lifting up on lever following motor run.

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